MD Call Center

Located in Morocco, MD Call Center is a business process outsourcing (BPO) company specializing in call center operations and customer service. For businesses, customer service is at the center of all success, and the firm works to ensure that companies navigate the process with ease.

Per their company website, MD Call Center is continually adapting and changing their service offerings to reflect the needs of the clients and businesses they serve. With ever-changing trends and protocols worldwide, the firm prioritizes staying ahead of the curve for the benefit of those they partner with.

Founded in 2001, MD Call Center employs 200 individuals throughout the company. As a medium-sized BPO in the industry, the firm cannot provide services for as many corporations as more significant-sized BPO’s. However, they do offer extensive training to their employee base to create an organization with high expertise.

As previously stated, customer service is critical to the success of a company. However, many companies don’t have the appropriate staffing levels to accommodate support issues adequately. Therefore, it becomes pertinent to reach out to an outsourcing company like MD Call Center.

At the firm, employees partner with management and act as an extension of the company to implement solutions and processes that allow the staff to operate efficiently and more productively. 

As a BPO focused on customer service and call center requirements, the company provides services and products that speak to that need. Some of the offerings include:

• Appointment Scheduling
• Help Desk Support
• Administrative Assistance
• Call Center Operations
• Telesales
• Inbound Call Support
• Outbound Call Marketing
• Lead Generation
• Customer Survey Management
• Customer Support
• Customer Retention
• Data Reporting
• Data Analyzation
• Survey Programming Support
• Survey Optimization
• Transcription Service and Implementation

MD Call Center is constantly adapting to new trends in the market, including information technology innovations and back-office support.

MD Call Centers’ pricing

Due to the custom nature of the support packages offered to clients, the company does not provide generic pricing on its company website. To get a quote specifically tailored to your unique situation, you should reach out to the company and speak to a representative.

As a multiple award-winning BPO in Morocco, MD Call Center has shown the world what it can do in the industry. Having top-notch talent in the customer service sector allows the firm to incorporate innovative technological advances into its processes to optimize client service and solutions.

Laila Hadifi (Administrator)

Laila Hadifi has been with MD Call Center since May 2012. Since the start, she has filled the administrator role for the company, working across departments to ensure client satisfaction.

Israel Escobar Ramirez (Managing Director)

Israel Escobar Ramirez has been with MD Call Center since June 2003. Since the beginning, he has operated in the capacity of Managing Director, ensuring that operations are running smoothly across all departments.

The company has enjoyed a slight increase of 3% in staff headcount over the past six months. The BPO has an employee tenure rate of 2.2 years. Prospective clients can compare the company to organizations such as TeleSky, Outsourcing 4 You, and Perfect Solution. 

MD Call Center’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.mdcallcenter.ma

LinkedIn http://www.linkedin.com/company/md-call-center

Facebook https://www.facebook.com/mdcall

In addition, you may email them at [email protected] or call 212 5 22 24 43 21/47.

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