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4.4/5 • Glassdoor rating



6301 NW 5th Way #1700, 33309, Fort. Lauderdale, FL

Public or Private


Seats or staff



$250 mil. - $500 mil.

  • Consumer Services
  • Ecommerce
  • Educational Businesses
  • Financial Services
  • Food & Beverage
  • Government
  • Healthcare
  • Hospitality
  • Insurance
  • Legal
  • Manufacturing
  • Pharmaceutical
  • Retail
  • Telecoms
  • Transportation
  • Travel
  • Utilities




Year Founded


Countries of fulfillment
  • Colombia
  • Dominican Republic
  • Customer Service
Contact information



About OutPLEX: Review and comparison

OutPLEX is a global leader in digital and voice customer experience (CX) solutions and specializes in connecting brands with customers. 

This outsourcing firm combines conversational AI and human engagement experts to optimize customer experiences and maximize ROI

OutPLEX Outsourcing

OutPLEX is headquartered in Fort Lauderdale, Florida. Since its inception in 2001, it has been committed to bringing best-in-class customer care solutions to its clients. 

The firm’s professional teams were pioneers in the work-from-home call center model back in 2005. OutPLEX has since expanded to establish nearshore offices in the Dominican Republic and Colombia.

OutPLEX’s BPO services and pricings

Below are the services offered by OutPLEX:

Digital messaging & automation CX services

OutPLEX offers digital messaging solutions as part of its comprehensive customer experience management (CX) services. 

It recognizes that customers today prefer instant and flexible communications through digital platforms such as text, social media, and messaging apps.

Voice services

OutPLEX voice services are a result-focused solution involving call center IVR and voice CX functions. 

Its voice services also include a broad range of automation, artificial intelligence, and human talent to provide customers with a sleek, efficient experience.

Value-added services

OutPLEX offers value-added services as part of its comprehensive customer experience management (CX) solutions. They focus on back-office support solutions that simplify day-to-day operations and enhance the overall customer experience.

Professional services

OutPLEX also provides professional services and software development solutions to help businesses optimize their customer experience and drive business growth. 

Its team of experienced software developers and engineers can build custom software solutions tailored to specific business needs. 

OutPLEX’s pricing

Explore the tailored pricing options for OutPLEX’s comprehensive consultation services by visiting its website today.

How OutPLEX outshines its competition

OutPLEX has been an early adopter of digital messaging technology, recognizing the importance of digital transformation for successful customer experience (CX) operations. 

It has assisted a majority of its clients in transitioning into the AI automation space, helping them stay ahead of the curve and deliver exceptional CX.

OutPLEX prioritizes security and privacy. It maintains PCI DSS v3.2.1 and GDPR certifications and can run HIPAA-compliant operations for healthcare clients. 

This commitment to upholding industry standards and certifications ensures the protection of sensitive customer data and instills confidence in their clients.

As a minority business certified, OutPLEX places a strong emphasis on diversity, equality, and creating a work environment that brings value and happiness to employees’ lives. 

This, in turn, leads to agents who embody professionalism and strive for the highest customer satisfaction in every interaction.

Key executives

Jim Ryan (Founder & CEO)

Jim Ryan established OutPLEX in 2001 following his experience as a sales and customer service representative. 

Recognizing his early passion for sales, service, and technology, he leveraged these strengths to transform OutPLEX into a successful multinational company with a top-tier team.

Tonya Coker (Chief Operations Officer)

Tonya Coker is OutPLEX’s Chief Operations Officer. She has decades of experience in the customer experience sector and collaboration with Fortune 500 firms.

Her key duties involve overseeing nearshore performance, fostering client relationships, and nurturing team development.

OutPLEX reviews and comparisons

OutPLEX has an impressive 4.5 rating on Glassdoor, and 83% of employees recommend the company to their friends. 

With 119 reviews in total, OutPLEX’s dedication to fostering a positive work environment and promoting employee satisfaction shines through.

OutPLEX’s contact information

OutPLEX’s main headquarters is located in:

6301 NW 5th Way #1700, 33309, Fort. Lauderdale, FL

Further, you may virtually reach out the company through the following contact information:

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OutPLEX news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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