The Agentsy BPO

The Agentsy BPO is a BPO contact center founded in 2020 that delivers outsourcing and offshore services for UK, United States, European, and Australian companies. 

The firm is based in the Western Cape of South Africa, offering its services in English and other languages. 

The scope of what they provide includes customer support, tech support, sales, lead generation, appointment setting, and accounting. 

Despite being a boutique BPO company, it has grown to have 250 staff members and has recorded a revenue of $10,000,000.

The Agentsy BPO primarily assists clients with outsourcing and offshoring. 

They employ agents who are proficient in English and other languages to cater to their diverse group of customers’ needs. 

South Africa is one of the leading countries for outsourcing workers fluent in English, comparable to India and the Philippines.

The organization services multiple industries such as finance, SaaS, travel and tourism, IT, utilities, ad hoc marketing, social media, marketing and sales, online gaming, lead generation, e-learning, healthcare, hospitality, and design and software development. 

The Agentsy BPO offers a vast array of services:

Inbound

• CX – customer service
• UX – user experience
• Customer retention 
• Web support
• Technical support
• Client liaison
• Client queries 
• Query resolution 
• Chat support

Outbound

• Lead generation
• Client acquisition
• Telemarketing
• Telesales
• Collections/debt management
• Upselling and cross-selling
• Social media management

Project and campaign-based specializations

• Product marketing
• Digital and direct
• Marketing
• Internal marketing and communications
• Communication
• Journey development
• Content planning
• Leads generation
• Recruitment
• Campaigns
• CRM
• Corporate
• Identity manuals
• Brand audit
• Re-branding
• Style guides
• Brand architecture

The Agentsy BPO pricing

The wide selection of services offered by The Agentsy BPO will vary in pricing. The best way to be informed about the cost is to reach out to them via their website.

Aside from the many services offered by The Agentsy BPO, they stand out because they provide those services in different languages apart from American, Canadian, British, and Australian English.

Services are also offered in German, French, Italian, Portuguese, Dutch, isiXhosa, and Afrikaans.

They boast benefits of up to 50% reduction in your CTC, increased productivity and efficiency, a rapidly scalable workforce, flexible hours, brand representation 24/7/365, full turn key solutions, mitigate HR issues, and access to comprehensive and tailormade solutions. 

The firm is adamant about being hands-on and focusing its resources on growing a business, even if it’s a small or medium-sized client. 

Farah Lippert (CEO and Founder)

Farah Lippert is proficient in business model development, streamlining operations, increasing revenue, reducing costs, and outbound and inbound contact center operations.

She has completed her master’s and holds degrees in global business and psychology. Fara Lippert also has certifications in strategic leadership and online marketing, and PR. 

She is the recipient of the Arch of Europe award in the gold category for IT and Business Model Innovation in 2017.

Keanu Vieira (Head of Procurement)

Keanu Vieira finds joy in making new connections and fostering strong relationships between businesses whatever the industry. 

He has a bachelor’s degree in business administration and aims to get his master’s by 2024. He has been awarded multiple times for his work in sales and marketing.

The Agentsy BPO has yet to receive reviews for its services. It is recommended that you scope out other similar companies based in South Africa to understand what the firm can provide you fully.

The Agentsy BPO’s main headquarters is located in:

5 Niblick Way, 7130, Somerset West, Western Cape

Further, you may virtually reach out the company through the following contact information:

Website https://www.agentsybpo.com

LinkedIn https://www.linkedin.com/company/agentsybpo

Facebook https://www.Facebook.com/agentsybpo

In addition, you may email them at [email protected] or call +27 087 809 0030.

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