Cyberideas

Cyberideas Call Center Mexico is a BPO organization that focuses on call center services, IT services, and automation/hyper-automation services. It is the exclusive representative in Mexico of Paraday Communications, WEB Design, and Digital Marketing and CMore Results, Inc.

Cyberideas Call Center Mexico’s mission is to leverage its highly professional human team and cutting-edge technology to consistently exceed its customers’ expectations. They work every day to make the communications market a more efficient place. Quality and customer service are the two pillars of the organization.

Since its founding in 2004, Cyberideas Call Center Mexico has grown swiftly to recruit a large workforce with significant operational capacity. According to LinkedIn, they have 51-200 employees currently.

Cyberideas Call Center Mexico is proud to run its global call center operating out of the Iztacalco borough of Mexico City. From their headquarters, they serve over 15 prominent clients, including Comedy Central, Dish Network, and the Mayan Palace Regency. 

Currently, the company is working to expand further in Mexico, with a goal of becoming the leading call center service provider in the country.

Cyberideas Call Center Mexico focuses on a narrower array of services in which it specializes, over the wide variety of services offered by some other BPO companies.

• Call Center Services
  • Mexico-based call center services
  • Call center installation/setup services
  • Call center solutions
  • Predictive dialing
  • ViciDial
  • Help Desk
  • Chatbot services
• IT-based Services
  • Computer solutions
  • Robotic process automation

Cyberideas Call Center Mexico’s pricing

Cyberideas Call Center Mexico’s pricing structure depends on the needs and desires of the individual customer and partnership. They do not offer general pricing information due to the customizability of their services, though you can easily obtain a quote for their call center services.

Cyberideas Call Center Mexico distinguishes itself from its competition with its high degree of specialization– rather than dealing with a vast array of different services, they are focused on just two service areas covering call centers and IT.

Because of this, Cyberideas Call Center Mexico has more freedom to invest deeply in the services they do cover. This allows them to cover more advanced services like predictive dialing as a part of their call center work, and robotic process automation in their IT work. Robotic process automation allows them to automate even complex tasks that would typically lie beyond the scope of automation.

Israel Cortes (Director of Operations)

Israel Cortes has been the Director of Operations at Cyberideas Call Center Mexico company for nearly 7 years, focused on building up a team of highly professional, dedicated workers.

We do not have any external client ratings for Cyberideas Call Center Mexico, though its website states it is “recognized for its high quality as a provider of strategic Contact Center solutions.” We do have their Glassdoor rating from employees, which is two out of five.

Cyberideas’ main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.cyberideas.com.mx

LinkedIn https://www.linkedin.com/company/cyberideas---call-center-m%C3%A9xico/

Facebook N/A

https://www.glassdoor.com/Overview/Working-at-Cyberideas-Call-Center-EI_IE2693227.11,33.htm