Covenir

Covenir is a stellar Business Process Outsourcing (BPO) services provider that focuses on supporting insurance operations. Its headquarters are in Worcester, Massachusetts, though they have offices in Illinois and Alabama. 

Covenir was founded in 2015, with their team and capabilities expanding over time thanks to growth in their business and partnerships with others in the space. Operating today under the umbrella of parent company Volaris and their parent company Constellation Software, Covenir employs nearly 100 employees and generates roughly $24 million in revenue.

Industry veteran Jon Hughes founded Covenir to merge cutting-edge technology with compassionate service and unparalleled expertise. Their services may be engaged through packages or in piecemeal fashion for short-term, long-term, or temporary support. According to their website, they annually handle:

• 400,000+ customer calls
• Processing of $520M premium payments
• Mailing of 13M+ insurance documents
• Processing of 600,000 underwriting transactions

Covenir offers an array of valuable services to insurers, including:

• Product Advisors
• Underwriting
• Premium Services
• FNOL and Claims
• Customer Service
• Print and Mail Support

While the firm specializes in property and casualty claims processes, their team is well-versed in the nuances of insurance issues across multiple verticals.

Covenir’s pricing

Covenir’s pricing depends on the specific services required. The amount paid by a firm looking for Customer Service support alone might pay a different price than one needing assistance with their underwriting operations and more. Reaching out and explaining your needs is the best way to find a firm number.

Covenir makes a concerted effort to merge technology and friendly service to provide an exceptional experience to insurers and their clients. They can deliver on that promise for several reasons, including:

• Support in more than 175 languages
• Carefully crafted scripts to adhere to individual brand standards
• Well-trained and empathetic staff
• Technology-supported efficiency
• A focus on growth-oriented solutions

Moreover, the company boasts a low employee turnover rate. This allows for stable account manager relationships, improving efficiency, effectiveness, and client satisfaction.

David Squibb (President and General Manager)

David Squibb has been President of this BPO since 2019, following decades of experience with firms leveraging technology in insurance sales. He is also the Director of non-profit FHCC World Humanitarian Relief, an organization dedicated to supporting communities in need at home and abroad.

Mike Nordeen (Director of Innovation & Technology)

Joining the team in 2018 as an Integrated Services Manager, Mike Nordeen was promoted to Director of Innovation and Technology in early 2021. A graduate of Southern Illinois University, he worked in the insurance space for more than 17 years.

Unlike other BPOs that work with companies from all verticals, Covenir stands out in the crowd because it focuses on insurance. This means that the call center representatives interacting with an insurer’s clients can operate as experts within the parameters set by the insurer with minimal training on the fundamentals. Their dedication to transparency means insurers can trust the performance information they receive.

Covenir’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.covenirbpo.com

LinkedIn http://www.linkedin.com/company/covenir

Facebook N/A

In addition, you may email them at [email protected] or call 508-471-5031.

https://www.glassdoor.com/Overview/Working-at-Covenir-EI_IE1903517.11,18.htm

https://www.crunchbase.com/organization/covenir