Outworx

Unverified profile

Outworx is a BPO provider headquartered in South Africa.

3.4/5 · Glassdoor
OA500 Global Outsourcing Firm Index, 2026 Source Partner - inactive badge
Company at a glance
Employee range
2001-5000
Estimated headcount
Annual revenue
$10 mil. - $25 mil.
Company listing
Delivery countries
3
Tracked locations
Executive profiles
33+
Updated 28 Oct 2026
News items tracked
14+
Updated 23 Oct 2026

A deeper view of Outworx

Senior leadership movement from OA Explorer.

Open the full company in OA Explorer

Executive backgrounds

Where Outworx's executives worked before.

12%

of executives came from other outsourcing firms. 4 of 33 executives with a known career history.

Each executive is counted once, under their most recent prior outsourcing employer. Counts are rounded by OA Explorer.

Company relationship graph

See where Outworx connects with the wider industry.

Which firms share talent with Outworx is available in OA Explorer.

Turn company intelligence into your next move.

Find decision-makers, investigate the signals and save Outworx to your shortlist in OA Explorer.

Research Outworx in OA Explorer

Overview

OutworX is a leading provider of Cloud, Mobility, Social, and Analytics solutions to small and large enterprises. Our multi-domain experience enables us to integrate best practices from various industries to develop innovative solutions best suited for business needs.

OutworX has designed, developed, and implemented solutions for complex business flows including PCI compliant payment gateways, Point of Sale solutions, Mobile Consumer Applications, integration solutions with third-party web services, external legacy databases, and more.

Headquartered in the US, OutworX has a state-of-the-art Offshore Development Center in NOIDA, India. In addition to being a solutions provider, OutworX is a preferred choice for a range of software product development services including new product development, testing & implementation, product re-engineering & migration, quality assurance (QA), product support & maintenance, and staffing services.

What Outworx offers its clients

It is our constant mission to develop a global reputation for service excellence, professionalism, and reliability. We tailor-fit operations to meet any client campaign or business process requirement. We create beneficial, honest partnerships with bespoke solutions and genuine outcomes.

Detailed analytics inform our relationship as we design a customer experience and omnichannel approach that will delight, engage, reduce costs and build revenue. Leading technology from Nexidia means we know what’s happening, where it’s happening, and when it’s happening. With regulatory risk mitigation and total compliance, our collective knowledge will transform your brand.

How Outworx outshines the competition

We’re able to improvise and relate to your customers, while always following your brand’s objectives, policies, and procedures. Our people are encouraged to be individuals and build connections. Every single call is an opportunity to impart a positive brand experience to your customers, and every aspect of interaction will ultimately personify your brand. Every company is unique, and each one has its own voice.
When we partner with you, we fully immerse ourselves in who you are. Every call we make is an opportunity to fully embody everything your company stands for, ensuring a positive brand experience and inspired connections.

Sample highlight service offering of Outworx

COMPETITIVE ADVANTAGE:
Above-average compensation and incentives
Ground-breaking accent training
English language fluency and an easily understood, neutral accent
Flexible, client-centric, Exact Fit omnichannel campaign design
World Class Standards, industry-leading accreditations in multiple countries and numerous regulatory environments
Competitive pricing due to a low cost of operations, government incentives, and innovative technology
Extensive and experienced pool of exceptional call center candidates
24/7 x 365 operational availability spanning multiple time zones
Undistracted focus on client corporate strategy"

Ownership
Private
Industries
Automotive, E-commerce & Retail, Financial Services & Banking, Legal, Media & Entertainment, Telecommunications

Details

Year founded
2013
Countries of fulfillment
South Africa, United Kingdom, United States
Sectors
Customer Support - Chat, Finance & Accounting, Insurance Services, Legal Process Outsourcing, Voice - Inbound, Voice - Outbound

Company data

Services & delivery

What they do

  • Customer Support - Chat
  • Finance & Accounting
  • Insurance Services
  • Legal Process Outsourcing
  • Voice - Inbound
  • Voice - Outbound

Industries served

  • Automotive
  • E-commerce & Retail
  • Financial Services & Banking
  • Legal
  • Media & Entertainment
  • Telecommunications
Explore service capabilities

Workforce & hiring

Workforce composition

Rounded mix

Share of associated member profiles

Approximate distribution, rounded to 5 percentage points.

Explore detailed breakdowns

Skills in the workforce

Selected skills
  • Customer Service
  • Communication
  • Sales
  • Microsoft Office
  • Problem Solving

Skills listed by people associated with Outworx.

Selected self-reported skills.

Explore skills & roles

Hiring locations

Selected examples
  • Cape TownSouth Africa

Selected hiring locations. Vacancies may have closed.

Explore hiring changes

Languages in demand

Selected languages
German

Multilingual hiring appears in the sampled job advertisements.

Languages in job advertisements; service availability may differ.

Explore tracked vacancies

Scale & company milestones

Annual revenue

$10 mil. - $25 mil.

Company listing

Leadership & connections

Executive appointments

View executive appointments and employment history in OA Explorer.

Explore executive movement

Executive contacts

OA EXPLORER

Executive profiles

Explore 33+ executive profiles by function and seniority, then check contact availability in OA Explorer.

  • Role and function filters
  • Profile and employment history
  • Contact details with member access

Available with OA Explorer

Explore executive contacts

Contact availability depends on the record and your membership.


About Outworx: Review and comparison

Outworx is a leading outsourcing company in the Global Business Services (GBS) sector, specializing in people-centric Contact Centre solutions tailored to meet clients’ specific business needs. 

With a focus on creating a center of excellence, Outworx acts as a true partner, fully immersing itself in clients’ brands to ensure consistent, positive customer experiences. 

The company emphasizes trust, integrity, and deep understanding in every interaction, fostering relationships that contribute to clients’ growth and success. 

Outworx combines innovation, a strong focus on compliance, and investment in technology to provide high-quality services at competitive rates, making it a prominent player in the South African GBS sector.

Outworx Outsourcing

Outworx, based in Durban, South Africa, operates in a dynamic investment environment shaped by a mix of developed economic infrastructure and a growing emerging market.

Its strategic location and favorable exchange rate enable the company to offer 24/7/365 customer support to clients in North America, Europe, and the United Kingdom at competitive rates.

Outworx’s BPO services and pricings

Outworx was established with the goal of offering customized BPO contact center solutions that satisfy the particular requirements of every client campaign or business procedure.

The company’s focus on the three “I’s” drives its ability to deliver innovative solutions. These are backed by advanced data analytics and reporting, ensuring excellence in customer experience and satisfaction. 

Here’s a list of services offered by Outworx:

  • Inbound and outbound sales
  • Compliance
  • Legal process outsourcing
  • Retail
  • Customer care
  • Webchat support

Outworx has proven its capability to excel across demanding industries, including financial services, insurance, telecommunications, and media. 

Outworx’s pricing

Outworx’s rates are customized and dependent upon the services sought by each customer and client. However, they provide a free consultation. 

Talk to their experts to learn more about their services and pricing.

How Outworx outshines its competition

Outworx provides global business management processing solutions across all industries and sectors. The firm leverages specialized technology and expertise to help businesses grow more efficiently and profitably. 

The company aims to build a global reputation for service excellence, professionalism, and reliability by customizing operations to meet specific client needs. 

Outworx fosters honest partnerships through tailored solutions that deliver real results, backed by detailed analytics to design an engaging, cost-effective customer experience. 

With cutting-edge technology from Nexidia, it ensures regulatory compliance and mitigates risk while transforming brands with actionable insights into customer interactions.

Key executives

Robin Hoekstra (CEO)

Robin Hoekstra is the CEO of Outworx, with over 11 years of experience leading the company’s growth in the South African outsourcing industry. 

He has successfully led the company’s expansion from a small start-up to a key provider of outsourcing solutions across various sectors, including insurance, retail, and legal. 

Outworx reviews and comparisons

While we currently don’t have in-depth reviews about Outworx and its services, we recommend comparing it with other businesses specializing in global business services .

Outworx’s contact information

Outworx’s main headquarters is located in:

Headquarters location N/A

Further, you may virtually reach out the company through the following contact information:

Facebook
Facebook N/A

In addition, you may email them at [email protected] or call 27 31 000 0003.

Find Outworx decision-makers

Explore 33+ executive profiles, contact availability and company activity in OA Explorer.

Explore Outworx in OA Explorer

No news, podcast & articles available for this BPO

Browse the latest coverage from Outsource Accelerator.

Visit OA News

More company data in OA Explorer

OA Explorer member research
Your researchPublic profileWith OA Explorer
Company fundamentalsFacts, services & reported financialsEnriched profiles & advanced filters
Workforce & hiringSelected summaries & broad distributionsDetailed breakdowns, history & tracked vacancies
People & connectionsPublished biographies & movement summariesExecutive research & permitted contact access
News & business signalsOA articles & selected themesFull tracked timeline, sources & classifications
Ongoing researchBrowse individual company profilesSaved accounts, monitoring & controlled exports

Research more companies in OA Explorer

Explore executive contacts, hiring activity and company changes across the outsourcing industry.

Company research

Explore company profiles, workforce trends and hiring activity.

OA Explorer company directory with company search and filters Company search

Account monitoring

Save companies and follow their latest activity and changes.

OA Explorer signals overview with hiring and workforce tools Company signals
Explore OA Explorer
Close
Enlarged image
Contact us illustration

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.

Close