IMMIDO is a Ukrainian B2B outsourcing company that runs technical support, recruiting, and data and lead generation for other businesses, with workflow automation supporting all three. Founded in 2022 and based in Kyiv, the company was set up by people who had previously run support operations and hiring for other firms, and it describes itself as “the team behind your team.”
Its technical support service provides product-aware helpdesk teams that work inside the client’s existing tools, such as Jira, Freshdesk, Zendesk, Slack and Confluence, with a defined escalation path for cases that need billing, product or engineering input. The company offers 24/7 coverage and says it works in more than 30 languages. Pricing depends on coverage hours, request volume, channels, languages and product complexity, and is agreed before launch.
IMMIDO’s recruiting service works as an extension of the client’s hiring team. Each language group or role track receives its own job description, and sourcing runs across job platforms, thematic Telegram channels, professional networks and the company’s own candidate database. Candidates are assessed with a scored screening form covering language level, technical skills, typing speed for chat roles and conflict handling, followed by video interviews and test tasks where relevant. Clients receive a written summary of each candidate’s strengths and risks and keep the final decision.
For data and lead generation, the company researches target companies against an agreed profile, identifies named decision-makers and adds company and contact context, with human enrichment and re-checking before delivering a structured list. It also builds automations that connect a client’s tools and remove repetitive manual work.
Engagements follow a defined process: discovery, scoping of milestones and commercial terms, team preparation, launch, and ongoing quality oversight with regular performance reporting. The company’s website lists clients including Spribe, Payoneer, SlotCity, Belatra, Brizoll and Irys, and it supports the Ukrainian charitable foundation “Strength for the Strong.”
IMMIDO is suited to SaaS, fintech, iGaming and game development companies that need multilingual support staff, high-volume hiring or targeted B2B prospect data from a flexible, Eastern Europe-based team.
