ISTA Solutions

ISTA Solutions is a full-service BPO provider dedicated to helping your business thrive. We specialize in healthcare outsourcing, bringing years of expertise to staffing agencies, medical billing companies, clinics, DME, laboratories and more. At the same time, we proudly serve a range of other industries – from restaurants to airlines – delivering the same high standards of support across the board. Our comprehensive services cover everything from customer support and patient scheduling to billing, claims processing, recruitment, and back-office operations. With headquarters in New Jersey and major operations in the Philippines and South Africa, we offer the perfect blend of onshore quality and offshore efficiency. When you partner with ISTA, you gain a dedicated extension of your team that is organized, responsive, and committed to your success. We handle the busy work and critical processes behind the scenes, so you can focus on your core business knowing a reliable team has your back.

What ISTA Solutions offers its clients

ISTA Solutions is your “business in a box” outsourcing partner – we take care of the talent, training, and processes so you don’t have to. In other words, we provide off-site staffing with on-site results. Our team will function as a seamless extension of your company, delivering the quality and productivity you’d expect from in-house staff, but at a fraction of the cost. Whether you need one receptionist or an entire customer service department, we can source and manage top talent for virtually any role. What makes us truly unique is our hands-on approach and transparency: we build each client solution from the ground up, tailor-fit to your needs, and keep you informed every step of the way. With ISTA, you get a one-stop solution to scale your operations quickly and confidently, while we uphold the honesty and excellence that set us apart.

How ISTA Solutions outshines the competition

We distinguish ourselves in the BPO industry through our core principles and approach:

Transparency & Honesty: ISTA operates with complete openness. We offer flat-rate, gimmick-free pricing (you only pay for productive work – no hidden charges) and clear communication at all times. You’ll always know what we’re doing, and we’ll give you truthful assessments and updates. This level of trustworthiness is not something every competitor can claim, and it makes our partnerships strong and long-lasting.

Robust Management Structure: Unlike many providers that simply place staff and walk away, we provide a well-organized management hierarchy for every client account. Your outsourced team is closely supervised by experienced team leaders and managers who ensure quality control and accountability. Issues get resolved quickly because there’s always a clear chain of command and dedicated support overseeing your operations. Our organized approach means nothing falls through the cracks – a big advantage over competitors with less oversight.

Operational Excellence & Training: We don’t just plug people into roles; we set them up to excel. ISTA has internal departments focused on Operational Excellence and Compliance that continuously improve our workflows. We train our staff thoroughly in your processes and culture, and we monitor performance diligently. The result is higher productivity, accuracy, and customer satisfaction for you. Our commitment to ongoing training and quality improvement is a standout factor that ensures you get better results than you would elsewhere.

Customized Solutions: Flexibility is in our DNA. We know every client’s needs are different, so we tailor our services to fit you – something many competitors won’t do. Need a custom software tool or a specific workflow adjustment? We have the in-house capability to develop and implement it. We don’t force you into a one-size-fits-all model; instead, we adapt to your business. This agility and willingness to innovate give you a competitive edge and sets us apart from BPOs that offer cookie-cutter solutions.

Industry Expertise: Our focus in healthcare outsourcing means we understand the high stakes of compliance, accuracy, and empathy in that field better than most. We bring that same level of expertise and meticulous care to all industries we serve. With ISTA, you’re working with a team that “gets it” – we speak the language of your industry, adhere to its regulations and best practices, and deliver results that reflect a deep understanding of your business. This specialized know-how helps us outshine competitors, especially in complex sectors like healthcare where experience matters.

ISTA Solutions company structure

ISTA Solutions is part of The Towne Group, a U.S.-based family of companies with deep roots in healthcare services. Our parent organization has been at the forefront of staffing since 1991, and ISTA was launched in 2008 to expand that legacy into broader Business Process Outsourcing. We remain a privately-held company under The Towne Group, which provides us with a strong foundation of stability and decades of industry experience. ISTA Solutions is led by CEO Debbie Weinfeld, whose hands-on leadership drives our strategic vision and ensures we stay true to our values of transparency, organization, and client-centric service.

Sample highlight service offering of ISTA Solutions

We are confident in the value we deliver, so we love to make it easy for new clients to try us out. We’re proud to offer clients a 6-week free buffer agent when they sign up with us. This means that in addition to your core team, ISTA will provide an extra team member at no cost for the first six weeks to help absorb workload, support onboarding, and ensure a smooth transition. It’s our way of setting you up for success from day one—without added risk or cost. This extra support helps your team ramp up faster and provides added flexibility as we fine-tune processes together. It’s just one more way ISTA delivers value beyond expectations.