Teledial Call Center Inc

TeleDial Call Center is a Philippine business process outsourcing company based in Ortigas Center, Pasig City, Metro Manila. It provides inbound customer support and outbound telemarketing services to businesses in the United States and Australia, and describes its focus as helping large companies reach more customers for their products and services.

On the inbound side, TeleDial’s services include customer support, in which agents handle inquiries and resolve issues; order processing support; mobility campaigns; and an omnichannel contact centre that brings phone, email, chat, social media and SMS into a single, consistent customer experience.

Its outbound services include telemarketing to promote clients’ products and generate leads, targeted B2B lead generation campaigns, and healthcare outreach that supports medical providers with patient follow-up, appointment scheduling and reminder calls. The company also provides back-office order support and order management. According to its website, it has run campaigns for the telecommunications, data processing and healthcare sectors in both the US and Australia.

TeleDial trains its agents to become sales specialists and says it recruits young, motivated people from around Metro Manila, planning training around each client’s needs and goals. It offers 24/7 support and flexible pricing, including per-hour, per-seat, per-transaction and fixed project models.

The company highlights its technology set-up, with infrastructure optimised for mobile, telephony and computer channels, and business continuity measures to protect operations. It says its model lets clients expand their reach and reduce costs without large investments or fixed overheads, while also reducing the risks of staff turnover and compliance issues. TeleDial customises its services to each client’s needs and industry compliance requirements, and states that its mission is to become the premier provider of people-driven services and an industry leader in call centre services.

TeleDial is suited to medium and large enterprises in the US and Australia, particularly in telecommunications, healthcare and consumer sales, that want an offshore partner for outbound sales campaigns, lead generation and multichannel customer support.

Teledial Call Center Inc’s main headquarters is located in:

1600, Pasig, Metro Manila, Philippines

Further, you may virtually reach out the company through the following contact information:

Website https://www.teledialcc.com

LinkedIn https://www.linkedin.com/company/teledialcc/

Facebook N/A

In addition, you may email them at [email protected] or call (02) 8687 0746.