Resolv Global

Resolv Global is a US-based company that specializes in providing exceptional Call Center as a Service (CCaaS) solutions to businesses of all sizes.

Its team of experienced professionals spans 7 countries and is proficient across 18 languages. Resolv Global offers call center agents with a unique capability to cater to the needs of small organizations requiring just a few seats in the call center.

Founded in 2023, Resolv Global also operates profit centers in individual call centers in partnership with local shareholders.

Resolv Global holds international call centers in Colombia, South Africa, and Kenya. 

The firm primarily promotes South African talent, highlighting these advantages: 

• Large educated talent pool: South Africa boasts a substantial talent pool of young, well-educated, and tech-savvy individuals.
• Experienced in support for leading brands: South African call centers have demonstrated proficiency in supporting leading global brands.
• Unsaturated call center labor market: Despite market growth, South Africa’s call center labor market remains unsaturated. Call centers and BPO companies are strategically located near universities to tap into an educated job candidate pool.
• Government commitment to infrastructure improvements: South Africa’s government has shown dedication to infrastructure development, investing in major projects including digital infrastructure initiatives.

Here is a summary of Resolv Global’s services by industry:

BFSI (Banking, Finance, and Insurance): Services provided for Banking, Finance, Insurance, and Accounts Receivable Management.

Healthcare & Life Sciences: Services include Patient Care, Claims Management, and Device & Tech Support tailored for the healthcare and life sciences sector.

Customer Service: Offering Appointment Setting, Outbound Calls, Chat Agents, Inbound Call Handling, and Customer Service solutions.

Utilities: Tailored solutions for Telecom, Energy, Gas, and other utility-related services.

Travel & Tourism: Services for Aviation, Hospitality, and Traveler Experience Management within the travel and tourism industry.

Help Desk: Providing support for customer inquiries and questions to enhance customer satisfaction and experience.

Resolv Global’s pricing

Resolv Global does not currently have available pricing structures. Please reach out directly to the company for more information. 

Resolv Global stands out in the outsourcing world by providing exceptional CCaaS solutions. Its focus on accessibility and flexibility differentiates Resolv Global from other providers, as it demonstrates a dedication to meeting the specific needs of diverse clients.

The company stands by the following core values: 

• Integrity – Upholding honesty, transparency, and ethical behavior in all aspects of its business.
• Commitment – Extends to embracing challenges, striving for excellence, and consistently exceeding expectations.
• Collaboration – A willingness to embrace new technologies, methodologies, and best practices.
• Innovation – A key driver of success, emphasizing the importance of working in partnership with clients, employees, and stakeholders to achieve shared objectives.

Dr. Louis Siebrits (Co-Founder) 

Dr. Louis Siebrits is a seasoned executive with a wealth of experience, particularly in the financial services industry. As the Co-Founder of Resolv Global, he leads the provision of top-quality BPO services to South Africa, Kenya and Columbia. 

Jason Buzak (Co-Founder)
Jason Buzak is dedicated to transforming the BPO landscape in South Africa and Colombia. His passion lies in driving excellence and connecting businesses to success across these regions.

We do not currently have reviews for Resolv Global, but we would suggest a comparison of the firm to other midsize BPO providers in South Africa, as well as other firms located in the Kenya and Colombia.

Resolv Global’s main headquarters is located in:

7250 Dallas Parkway, 75024, Plano, Texas

Further, you may virtually reach out the company through the following contact information:

Website https://www.resolv.global

LinkedIn https://www.linkedin.com/company/resolv-global/

Facebook N/A

In addition, you may email them at [email protected] or call +14695140588.