POS CX

POSE CX (also styled POS CX) is a customer experience outsourcing company founded in 2018 and based in Alexandria, Egypt. It runs customer support, technical support and back-office programs for businesses and enterprises, with delivery hubs in Egypt and the Philippines and a presence in the United States.

The company organises its work around a model it calls Excellence, Execution and Evolution. Under Excellence, it handles capability-based recruitment and multilingual sourcing, role-specific onboarding and certification, quality assurance frameworks, CSAT governance and brand and compliance training, with the goal of consistent, brand-aligned customer interactions.

Execution covers day-to-day operations: omnichannel CX across voice, chat, email and social media, workforce management and capacity planning, real-time performance dashboards, SLA governance, and QA and coaching loops. Evolution refers to growing programs over time, including expansion into new channels and markets, multi-geography scaling and infrastructure planning.

Beyond customer care, POSE CX lists data annotation, technical support, lead and revenue generation and back-office processing among its specialties. It describes its approach as human-first CX supported by technology and AI, combining the efficiency of automation with trained agents and multilingual coverage.

According to its website, the company reports 98% CSAT across client programs, 30% faster initial response times, and the deployment of 130 full-time staff in six weeks for a single ramp-up. It also says its healthcare teams are HIPAA-trained. The company lists its core values as empathy first, outcomes over activity, transparency, agility and partnership rather than transactional service, and it describes a talent-first culture that invests in recruiting, training and developing its own people.

POSE CX works across industries including AI and data companies, energy, retail, fintech, healthcare, telecommunications, travel and hospitality, and logistics, including last-mile e-commerce delivery. It suits companies that want cost-efficient, multilingual customer support from Egypt and the Philippines with structured quality management and room to scale.

POS CX’s main headquarters is located in:

696 Al Horrya st, 12950, Alexandria, Alexandria, Egypt

Further, you may virtually reach out the company through the following contact information:

Website poscx.net

LinkedIn https://www.linkedin.com/company/pose-cx/

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