Yoummday

yoummday, founded in 2016 in Munich, Germany, is redefining customer experience through a unique blend of AI-driven tools, expert freelance talent, and cutting-edge technology. 

This company offers a robust SaaS platform that simplifies every aspect of managing remote customer service teams (from recruitment, coordination, to billing) all in one place.

At the heart of yoummday lies the philosophy of “you made my day,” a commitment reflected in every client and user interaction. 

The platform connects growing businesses with highly vetted freelance professionals, accepting only the top 8% of applicants after a rigorous selection process. This dedication to quality empowers global brands to deliver premium customer support at scale.

Over 70 leading organizations, including Fortune 500 and DAX-listed companies, use yoummday to elevate their customer engagement. Its modular solutions enable fast, flexible workforce expansion without compromising service standards.

yoummday also leads the way in responsible outsourcing. The platform attracts up to 10,000 new registrants each month, offering companies access to a growing pool of qualified, remote-ready talent. 

Through its innovative approach and global reach, yoummday continues to set new standards in customer experience management. This only proves there’s a smarter, more sustainable way to do BPO.

yoummday provides a modern, flexible outsourcing model that transforms how firms manage customer experience. It is headquartered in Munich and supported by global offices in Berlin, Prague, the Czech Republic, Bulgaria, and the USA. 

yoummday serves international clients with agility and efficiency. Its decentralized approach connects companies to a verified network of over 10,000 highly skilled CX professionals, ready to support operations across time zones and industries.

Clients benefit from rapid onboarding, the ability to scale teams within hours, and access to multilingual talent with diverse experience. This level of flexibility makes yoummday ideal for businesses looking to expand customer service capacity without the delays and costs of traditional BPOs.

In addition to operational excellence, yoummday prioritizes sustainability. Its remote-first model eliminates commuting, office buildings, and unnecessary equipment use, dramatically cutting CO₂ emissions per agent. 

yoummday is also recognized by EcoVadis and delivers customer support that’s not only effective but also environmentally responsible.

yoummday is known for provding top-tier third-party solutions empowering growing firm’s customer experiences:

• CX Outsourcing
  • Multi-lingual Customer Service Agents 
  • Multi-lingual Sales Agents

• BPO Solutions
  

• CX Technology
  

• • Artificial Agent 
  • AI Tools 
  • yoummday Platform

yoummday’s pricing

yoummday offers a cost-effective outsourcing model with an average savings of 20% compared to traditional BPOs. Its pricing reflects a strong balance between quality and value, making it a smart choice for companies aiming to scale customer support efficiently.

Clients can choose between two flexible solutions: 

• yoummday Managed Services – CX experts manage the entire operation. 
• yoummday Go – A self-service model that gives businesses full control over their digital contact center. 

Both options offer transparent pricing tailored to operational needs and volume.

yoummday’s platform simplifies cost management while delivering high performance through its vetted talent pool. Businesses interested in learning more can connect with yoummday’s team through the contact form on its official website.

yoummday sets itself apart through a bold vision, strong values, and a future-ready approach to customer experience. Its platform empowers businesses to scale support teams with unmatched flexibility, performance, and sustainability:

Driven by values

yoummday operates on the principles of courage, authenticity, and sustainability. The company challenges outdated BPO models, encourages genuine human connection, and pursues only socially and ecologically responsible goals. 

These values shape its culture and guide every client relationship.

Performance-based pricing

Clients pay only for productive time, with no hidden fees, setup costs, or minimum commitments. A transparent model promotes efficiency, as talent is compensated based on performance, not hours logged.

Proven experience and reach

Trusted by over 100 global clients, including digital innovators and Fortune 500 firms, yoummday powers more than 50 million customer interactions annually.

Its growing team of 450+ employees spans Europe and North America, delivering multilingual, high-quality support.

Unmatched quality and security

yoummday meets the highest international standards, including ISO 9001 and ISO 27001 certifications. Its triple-redundant IT infrastructure and strict data protection compliance reflect its commitment to reliability and safety.

Scalable, sustainable model

Its decentralized structure eliminates traditional overhead, reduces CO₂ emissions, and allows companies to scale operations quickly. This innovative model delivers both impact and responsibility—outshining conventional outsourcing on every level.

yoummday continues to lead the evolution of customer experience outsourcing by combining innovation, transparency, and purpose-driven values. 

Its scalable model, performance-based pricing, and unwavering commitment to quality make it the partner of choice for businesses ready to grow smarter and more sustainably.

Klaus Harisch (CEO)

Klaus Harisch is the CEO of yoummday and a seasoned entrepreneur with deep expertise in technology and business transformation. He has founded and led several successful ventures, bringing innovative solutions to complex operational challenges. 

At yoummday, Klaus drives strategic growth and innovation, combining his passion for digital platforms with a strong commitment to sustainable business practices. 

His leadership continues to shape the future of customer experience outsourcing, making yoummday a trusted partner for global enterprises.

yoummday highlights client testimonials on its website to demonstrate the impact and success of its collaborations.

Below are a few insights from clients who have partnered with the company and experienced its unique approach to customer experience outsourcing:

“The combination of Al technology and human expertise from yoummday is very convincing. They impress us with excellent customer orientation.”

-Thomas Pannhorst, VP Partner Excellence

“Whether it’s peak season or last-minute shifts, yoummday delivers. Their ability to ramp up fast – without sacrificing quality – is unmatched in the industry!”

-Alexander Karst, Head of Customer Servicing, Operations Lufthansa Group

Yoummday’s main headquarters is located in:

Infanteriestraße 11a, 80797, Munich

Further, you may virtually reach out the company through the following contact information:

Website https://www.yoummday.com

LinkedIn http://www.linkedin.com/company/yoummday-gmbh

Facebook https://www.facebook.com/Yoummday/

In addition, you may email them at nadine.stumpf@yoummday.com or call +4915155837942.