Y-CON BPS

At Y-CON BPS, we believe it’s time to reimagine what a BPO can be. We’re not just another call center — we are a Latin American powerhouse of talent, purpose, and transformation, built to add genuine value to every business we partner with.

Based in Colombia and led by a passionate team of professionals, we aim to resignify the BPO operation — moving beyond repetitive scripts and mechanical tasks to create meaningful experiences, empower skilled professionals, and solve real business challenges.

Our vision is bold:
To turn customer service into customer delight
To transform back-office work into precision-driven support
To elevate sales into strategic brand growth
And to offer virtual staffing that feels like an extension of your team

We invest in people-first culture, continuous learning, and bilingual excellence, making every interaction count. Our goal is not only to reduce your costs — it’s to increase your value. Whether it’s inbound CX, sales generation, receivables, or back-office support, we build operations that care, perform, and evolve.

Let’s stop thinking of BPO as a last resort.
Let’s start seeing it as your growth engine.

We’d love to show you what a human-centered, results-driven BPO partnership really looks like.

What Y-CON BPS offers its clients

Our agents are fluent in both English and Spanish, with American-neutral accents and deep cultural understanding of North American markets. This allows for seamless communication, empathy, and professionalism in every customer interaction.
We tailor our workflows, scripts, and reporting systems to your exact needs. Whether you're scaling fast or launching a new product, we adapt quickly and build processes around your goals — not the other way around.
We give you complete visibility into operations with live dashboards, customized KPI reports, call recordings, and QA metrics. You’ll always know what’s happening, when, and why.
Operating from Colombia allows us to offer highly trained professionals at a fraction of the cost of U.S.-based teams — without compromising on quality. It’s smart outsourcing, not cheap labor.
We go beyond the typical call center. Our solutions include:

Inbound & outbound Customer Experience (CX)

High-converting Sales & Lead Generation

Efficient Back Office & Admin Support

Reliable Virtual Receptionist & Helpdesk

Revenue-driven Accounts Receivable & Collections

We invest in our agents’ growth, performance, and well-being. This translates into high retention, better customer experiences, and a team that truly cares about your brand.

How Y-CON BPS outshines the competition

Let’s be honest:
Most traditional BPOs rely on overworked, underpaid agents stuck in rigid scripts and lifeless workflows. The result? Burned-out voices that sound robotic — or worse, like they hate their jobs. Is that really how you want your brand to be represented?

We do things differently.

At Y-CON BPS, we’re reshaping the BPO experience — for your business and for our team. Here’s how we stand above the rest:

We recruit passionate, bilingual professionals who want to be here. Our team is trained, supported, and incentivized to thrive — not survive. That enthusiasm shines through every customer interaction.

Our agents don’t just read scripts — they own the mission. We train them to understand your product, your audience, and your goals, so they speak like they’re part of your in-house team. Because in spirit, they are.

Unlike bulky call centers that take months to launch, we move fast. Need custom scripts, CRM integration, or a last-minute campaign pivot? We build lean, high-impact teams that scale with you.

We don’t just tell you things are going well — we show you. You’ll have access to dashboards, performance metrics, QA scores, and call recordings. Full transparency, all the time.

You don’t have to pay U.S. prices for U.S.-level quality. Our Colombian operation gives you access to top-tier talent — bilingual, culturally fluent, and highly professional — at a fraction of the cost.

We bring life, passion, and professionalism to every customer interaction — something most BPOs lost a long time ago.

Let us be the voice your brand deserves.

Y-CON BPS company structure

Y-CON BPS SAS is a privately held company registered in Colombia under the legal structure of a Simplified Joint Stock Company (Sociedad por Acciones Simplificada – S.A.S.). The company is owned and led by its founder and CEO, José Escobar and CO-owner Einer Ortegón, who retains full ownership and executive control.
This ownership structure provides us with the flexibility to make agile decisions, ensure compliance with Colombian business regulations, and enter into long-term partnerships with national and international clients. All strategic, financial, and operational decisions are overseen directly by the executive team to guarantee accountability, transparency, and high performance.

Sample highlight service offering of Y-CON BPS

Get a fully managed, bilingual Customer Experience team starting at just $10/hour per agent!
👉 No setup fees if you start this month.
📞 Book your free consultation now