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Alliance PDMS

0.0/5 • Glassdoor rating


Alliance is a domestically operated, internationally recognized professional contact center specializing in lead generation and appointment setting.

We focus upon establishing and then improving your ROI. Our performance team is comprised of experienced front line communicators, IT experts and a management team second to none.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Mike De Los Santos, VP of Operations

Year Founded


Countries of fulfillment




Contact information


About Alliance PDMS: Review and comparison

Alliance Direct Marketing Services, or Alliance DMS, is a provider of contact center solutions. The company operates inbound and outbound call center services that focus on direct marketing and client engagement. 

The firm employs 50-200 people, and its last reported revenue was under $5 million. 

Alliance DMS serves clients in multiple industries, including Financial Services, Insurance, Medical, Pharmaceutical, Manufacturing, Technology, and Telecom. The company highlights its trustworthiness with the motto “we are you” and strives to work seamlessly as the front line for its clients. 

Alliance PDMS Outsourcing

Alliance DMS is headquartered in the heart of the Dallas-Ft. Worth area in Hurst, Texas. The company has a stellar reputation for service and reliability and serves many well-known clients in the US. The company has received international recognition for its efforts in marketing tactics. It works with clients to improve the return on investment and push the client goals toward success. 

Alliance PDMS’s BPO services and pricings

Alliance DMS specializes in lead generation and appointment setting for its clients. The company uses metrics to establish a baseline and assessments to measure improvement. It also offers the following services:

  • Outbound Call Center: The company operates a call center that provides business-to-business and business-to-government outbound contacts. 
  • Inbound Call Center: The firm works to provide an air of luxury for customers through its inbound call services. 
  • Live Web Chat: The company can improve the customer web experience by providing efficient troubleshooting through a live chat service. 
  • Omni-Channel Marketing: Alliance DMS removes the silo approach to marketing and applies its omni-channel marketing to services such as market research surveys, lead generation, appointment setting, order entry, sales, and customer service.
  • Consulting: The company can identify best business practices and avenues for improved efficiency in call center operations through its consulting services. 
  • Staffing Services: This BPO can provide placement for staff at executive and management-level positions.
  • Direct Mail: The company can coordinate a direct mail campaign to work in conjunction with call center operations.

Alliance DMS’s pricing 

Pricing for services provided by Alliance DMS will depend upon the needs of each client. To inquire about pricing for services, potential clients can reach a representative by calling 800-706-0608 or by visiting the company’s website.

How Alliance PDMS outshines its competition

Alliance DMS is transparent about compliance with all regulations for call center operations. The company takes data security seriously as a core value of its business. This BPO’s small company size helps create an intimate experience of service for its clients. 

Key executives

Don Williams (Chief Executive Officer)

Before joining this firm, Williams came from leadership positions in sales and marketing.

Alliance PDMS reviews and comparisons

Clients rave about the professionalism and effectiveness of Alliance DMS and its staff. The company has the ability to go above and beyond the client’s needs and turn a small project into a big success. The marketing expertise of the staff makes them industry leaders who can be the key to taking clients to the next level. 

Alliance PDMS’s contact information

Alliance PDMS’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 800-706-0608.

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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