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World Connection

3.4/5 • Glassdoor rating


World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala, and Boise, Idaho. We are large enough to handle more than 2,000 agents, yet small enough to be flexible and provide the individual attention you need and want from a partner.

We believe in being a true extension of your company and brand and focus not only on achieving metrics and maintaining high levels of service but also on achieving your long-term business goals.
At World Connection, we understand that our success depends on your success. That’s why we built a company we would want to do business with. You will never be just another customer at World Connection. You will always have direct access to everyone from your agents, all the way up to the president.



Public or Private


Seats or staff



$10 mil. - $25 mil.





Adam Bentley, Exec. Director

Year Founded


Countries of fulfillment




Contact information


About World Connection: Review and comparison

World Connection is a company with its headquarters sitting in Guatemala, providing fantastic customer support, business process outsourcing, and sales services to clients all around the globe. Since the inception of World connection, the goal has always been to satisfy all customer needs via flexibility and expertise. 

World Connection is a leading bilingual call center and BPO with operations in Latin America and the United States. World Connection understands the art of fostering a partnership relationship with its customers. 

According to their official website, they know the company’s success depends totally on the success of their clients. They take full advantage by helping every client expand and hit their call center goals.

World Connection, founded in 2011, has built a firm that focuses on satisfying clients beyond their expectations. The company has grown into a firm with an employee strength of 1,000 employees. Recent revenue figures show earnings sitting just under $1 million

World Connection Outsourcing

World Connection may have its headquarters in Guatemala, but the company has spread operations to Boise and Idaho in the United States. One feature that stands the company out is bilingualism. The company has the resources to help clients speak to their customers in English and Spanish languages. 

World Connection is both a big and small company. According to them, “we are big enough to handle 2000 agents, yet small enough to be flexible and provide the individual attention you need and want from a partner.” The goal at World Connection is to extend the scope of its services along with a growing company’s ever-expanding needs. 

World Connection’s BPO services and pricings

World Connection provides high-quality services including: 

  • Back office management
  • Customer service
  • Sales
  • Customer support management
  • Business process outsourcing services 
  • Lead generation
  • Email support and marketing
  • Chat support
  • Quality assurance
  • Training
  • Operational management 
  • Administration management 
  • Marketing services
  • Language services

World Connection also handles training programs on customer service skills to foster customer trust and retention. World Connection services clients across the following industries; health, construction, information, among others. 

World Connection’s pricing 

Getting the price for services you want from World Connection follows a pretty simple process. Call 949-743-2689, and they will direct you to an expert who can answer your questions regarding pricing.

World Connection’s pricing model depends on the service and sophistication of the job required of the company. 

How World Connection outshines its competition

World Connection manages to stand out and stay unique through the following; 

  • Bilingual customer care
  • Customer-centric business model
  • Easy inquiry
  • Two Stevie Awards
  • Handling significant agents for big companies
  • Providing listening ears to customer requests.

Key executives

Charles Harmornick (President)

Charles Harmornick emerged as the president of World Connection on August 13, 2021. Although he has only been in the position for a short while, World Connection appreciates his vast experience and leadership skills. 

Andy Salisbury (Executive Vice President)

Andy Salisbury is the vice president and a member of the board of World Connection. Before this role, he served as the president of World Connection for seven years between 2013 and 2020. 

World Connection reviews and comparisons

The awards World Connection has are clear indications of the top-level service on offer. World Connection ranks as a Best Call Center Design award and a recognition from Contact Center World as the second Best Outsourcing Partnership. You can also compare World Connection with small BPO companies in Guatemala. 

World Connection’s contact information

World Connection’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 949-743-2689.


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