View all BPO Companies

World Connection Callcenter

About

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala, and Boise, Idaho. We are large enough to handle more than 2,000 agents, yet small enough to be flexible and provide the individual attention you need and want from a partner.

We believe in being a true extension of your company and brand and focus not only on achieving metrics and maintaining high levels of service but also on achieving your long-term business goals.
At World Connection, we understand that our success depends on your success. That’s why we built a company we would want to do business with. You will never be just another customer at World Connection. You will always have direct access to everyone from your agents, all the way up to the president.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

Less than $1 million (USD)

Industries

-

Highlights

Alexa ranking

17,702,523

Domain Authority

10

Site traffic

-

OA ranking

-

Glassdoor rating

3.8

CrunchBase ranking

-

Details

Executive

Adam Bentley, Exec. Director

Year Founded

2001

Countries of Fulfillment

-

Sectors

-

Contact information
Social media

About World Connection Callcenter: Review and comparison

World Connection is a company with its headquarters sitting in Guatemala, providing fantastic customer support, business process outsourcing, and sales services to clients all around the globe. Since the inception of World connection, the goal has always been to satisfy all customer needs via flexibility and expertise. 

World Connection is a leading bilingual call center and BPO with operations in Latin America and the United States. World Connection understands the art of fostering a partnership relationship with its customers. 

According to their official website, they know the company’s success depends totally on the success of their clients. They take full advantage by helping every client expand and hit their call center goals.

World Connection, founded in 2011, has built a firm that focuses on satisfying clients beyond their expectations. The company has grown into a firm with an employee strength of 1,000 employees. Recent revenue figures show earnings sitting just under $1 million

World Connection Callcenter Outsourcing

World Connection may have its headquarters in Guatemala, but the company has spread operations to Boise and Idaho in the United States. One feature that stands the company out is bilingualism. The company has the resources to help clients speak to their customers in English and Spanish languages. 

World Connection is both a big and small company. According to them, “we are big enough to handle 2000 agents, yet small enough to be flexible and provide the individual attention you need and want from a partner.” The goal at World Connection is to extend the scope of its services along with a growing company’s ever-expanding needs. 

World Connection Callcenter’s BPO services and pricings

World Connection provides high-quality services including: 

  • Back office management
  • Customer service
  • Sales
  • Customer support management
  • Business process outsourcing services 
  • Lead generation
  • Email support and marketing
  • Chat support
  • Quality assurance
  • Training
  • Operational management 
  • Administration management 
  • Marketing services
  • Language services

World Connection also handles training programs on customer service skills to foster customer trust and retention. World Connection services clients across the following industries; health, construction, information, among others. 

World Connection’s pricing 

Getting the price for services you want from World Connection follows a pretty simple process. Call 949-743-2689, and they will direct you to an expert who can answer your questions regarding pricing.

World Connection’s pricing model depends on the service and sophistication of the job required of the company. 

How World Connection Callcenter outshines its competition

World Connection manages to stand out and stay unique through the following; 

  • Bilingual customer care
  • Customer-centric business model
  • Easy inquiry
  • Two Stevie Awards
  • Handling significant agents for big companies
  • Providing listening ears to customer requests.

Key executives

Charles Harmornick (President)

Charles Harmornick emerged as the president of World Connection on August 13, 2021. Although he has only been in the position for a short while, World Connection appreciates his vast experience and leadership skills. 

Andy Salisbury (Executive Vice President)

Andy Salisbury is the vice president and a member of the board of World Connection. Before this role, he served as the president of World Connection for seven years between 2013 and 2020. 

World Connection Callcenter reviews and comparisons

The awards World Connection has are clear indications of the top-level service on offer. World Connection ranks as a Best Call Center Design award and a recognition from Contact Center World as the second Best Outsourcing Partnership. You can also compare World Connection with small BPO companies in Guatemala. 

World Connection Callcenter’s contact information

World Connection Callcenter’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 949-743-2689.

References

https://www.glassdoor.com/Overview/Working-at-World-Connection-EI_IE287594.11,27.htm

https://www.crunchbase.com/organization/world-connection

BPO Companies like World Connection Callcenter

World Connection Callcenter news, podcast & articles

No news, podcast & articles available for this BPO

World Connection Callcenter videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.