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Voxcentrix – Customer Experience Center in Tijuana, Mexico

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About

We are your Brand Ambassadors. We believe we can change the world, by helping people solve their problems, one call at a time. We are your call center outsourcing partner if you are looking for call center services outside of the US but close enough to visit every day. Established in 1999, we are conveniently located only five minutes away from the San Diego, CA border in Tijuana, Mexico. Let us help you deliver memorable customer experiences for your customers. We can provide you with inbound & outbound customer service, appointment setting, tech support, sales, upselling, debt collection, order taking, and more.see more

Headquarters

-

Public or Private

Privately Held

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

1.1

Site traffic

2

OA ranking

-

Glassdoor rating

3.2

CrunchBase ranking

-

Details

Executive

Luis E Durazo, CEO

Year Founded

1999

Countries of fulfillment

-

Sectors

-

Contact information

2 664 624 9510

https://www.voxcentrix.com/

Social media

About Voxcentrix – Customer Experience Center in Tijuana, Mexico: Review and comparison

Voxcentrix is an innovative contact center solutions and Business Process Outsourcing (BPO) services provider. Headquartered in Tijuana, Mexico, this BPO firm has provided customizable call center outsourcing solutions to its US and Mexican markets since 1999.

The BPO company focuses on providing customized BPO solutions for small businesses through highly controlled and accurate billing.

More than 20 years of experience in the call center outsourcing industry has allowed Voxcentrix to expand operations from Baja California into San Diego and the western United States. Current reports indicate the company hosting between 200 and 500 employees with reported annual revenue of $5 million.

Voxcentrix – Customer Experience Center in Tijuana, Mexico Outsourcing

The Tijuana-based outsourcing firm takes pride in its Happiness Lab that focuses on creating a strategic culture of appreciated employees. Additionally, the company offers BPO solutions in the realm of inbound and outbound call center services, brand ambassador services, and customer service outsourcing with collections solutions. 

Voxcentrix services work through several engagement channels, including phone, chat, and email. Parties interested in a quote can connect with the company through its contact page.

Additionally, Voxcentrix holds a number of certifications, including NYCE, HIPAA, and PCI.

Voxcentrix – Customer Experience Center in Tijuana, Mexico’s BPO services and pricings

Voxcentrix is an innovative and customized outsourcing company offering clients the following services:

  • Sales services
  • Market research
  • Customer care
  • Inbound and outbound calls
  • Quality assurance Collections
  • Enhancing loyalty programs
  • IT help desk services
  • Event scheduling
  • Logistics and dispatch
  • Debt collection
  • Back-office services
  • Front-office services
  • Telemarketing
  • Lead generation
  • Credit verification
  • Employment verification
  • Executive assistant services
  • Customer satisfaction surveys

It services different industries, such as debt collection, customer service, order taking, appointment setting, sales, technical support, telemarketing, and many others.

Voxcentrix’s pricing

Voxcentrix offers highly competitive and controlled pricing that starts at $150 per month. Clients are billed by the minute while outsourced employees work with clients. 

For further inquiries and more specific rates, prospective clients can request a free quote or connect with the company through its social media, Facebook, Twitter, or LinkedIn.

How Voxcentrix – Customer Experience Center in Tijuana, Mexico outshines its competition

The Mexico-based firm offers its client base the following service benefits:

  • Outsourced call center services that save time and let the company focus on core company dealings
  • Highly-trained brand ambassadors that reflect the client’s philosophy, values, and mission
  • Customer relationship building that preempts bad reviews and nurtures better retention.

Key executives

Luis E Durazo (CEO)

Since the company’s inception, Luis Durazo has been Voxcentrix’s Chief Executive Officer. Durazo is recognized as the co-founder and president of multiple companies. His background and skillset hold over 20 years of experience in the contact center and marketing industry. 

Additionally, he’s distinguished for his business growth strategy and software development abilities.

Victor Mayer (Owner)

Victor Mayer has been Voxcentrix’s company owner since 2010. He’s received endorsements for customer insights, and his background is in marketing research, data collection, inbound and outbound services, software and app development, and the personal injury industry.

Voxcentrix – Customer Experience Center in Tijuana, Mexico reviews and comparisons

Voxcentrix is a cost-effective, customized call center service and BPO solutions provider in Tijuana, Mexico, founded in 1999. We currently do not offer any reviews or comparisons for Voxcentrix. Interested parties are encouraged to compare this company to other small-sized BPO firms in Mexico and the western United States.

 

Voxcentrix – Customer Experience Center in Tijuana, Mexico’s contact information

Voxcentrix – Customer Experience Center in Tijuana, Mexico’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 2 664 624 9510.

References

https://www.glassdoor.com/Overview/Working-at-Voxcentrix-EI_IE2734180.11,21.htm

Voxcentrix – Customer Experience Center in Tijuana, Mexico news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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