Ameridial is a call center outsourcing partner that offers responsive and flexible outsourced call center services globally. Headquartered in Canton, Ohio, the firm has provided contact center solutions to telecommunications businesses since 1987.

The company serves businesses ranging from small startups to Fortune 500 enterprises in all industries, from health care to nonprofit organizations. Through the years, Ameridial has won awards and its services recognized in its areas of specialization thanks to its exceptional services.

Through matched call center solutions, Ameridial strives to offer specialized inbound and outbound call center services. Ameridial designed its services to improve its clients’ overall customer experience and help them advance their relationship with their customers. Ameridial has between 500 and 1,000 employees working at its 10 call centers in Ohio, Georgia, North Carolina, and Utah. Its last reported revenue was between $25 million and $50 million.

Ameridial understands the need of its clients’ customers to be listened to, their questions answered, and their concerns addressed. Ameridial, as a customer service expert, strives to help its clients meet their needs in a demanding and constantly changing market.

The firm prides itself on a knowledgeable and well-trained staff that helps clients expand their reach and scale operations up or down with minimal impact to their bottom line.

Ameridial is recognized in its areas of specialization and has HIPAA/HITCH certifications. It is also compliant with various guidelines, including NIST 800-30, NIST-53, Federal Information Security Management Act (FISMA), and IRS regulations.

Ameridial views customer service as an opportunity every business should leverage to gain a competitive edge over the competition. As such, the company’s services cover:

• Inbound services
• Outbound services
• Contact tracing services
• Multi-channel support
• Call center outsourcing
• Work at home solutions

The firm serves businesses and organizations in various industries, including retail, e-commerce, dealerships, health care, travel, and hospitality.

Ameridial pricing

Ameridial prices its call center support and outsourcing services based on the support services selected by the client. Client businesses and organizations can choose from four call center support models:

• Dedicated team model
• Shared team model
• Hybrid team model
• Pay-for-performance model

The pricing also varies according to the client’s customer support needs, product depths and call volume, and hours of operation.

Ameridial has more than 30 years of experience in the call center business. The firm stands out in the following ways:

• Teams of well-trained and career customer service agents.
• Tailored cost-efficient support service packages.
• Detailed and well-documented processes and procedures and control objectives and activities.
• Binding contracts with a 30-day out clause.
• Knowledgeable staff who strive to reflect the clients’ businesses.
• Multilingual customer support.
• Multi-channel support options including voice, email, and live chat support.

Jim McGeorge (CEO)

Jim McGeorge has been Ameridial’s CEO since it was founded in 1987. He obtained his BA in Business Marketing and Management at Walsh College North Canton, Ohio. Previously, he worked as Executive Vice President at Haines & Co. 

Partho Choudhury (President)

Partho Choudhury has an MBA from Northwestern University. He previously worked at BCE Inc., Pfizer, CareerBuilder.com, Procter & Gamble, and Sprint PCS. Choudhury is the founder of Customer Advisors International, which merged with Ameridial in 2005.

While we currently don’t have any Ameridial reviews available, the business is generally known in the area and competes with other big companies in the US. Ameridial has offices in Ohio, North Carolina and Maine, making it influential in the country in general.

Ameridial’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.ameridial.com

LinkedIn http://www.linkedin.com/company/fusioncx-official

Facebook https://www.facebook.com/Ameridial/

In addition, you may email them at info@ameridial.com or call 888-480-8700.

https://www.glassdoor.com/Overview/Working-at-Ameridial-EI_IE518341.11,20.htm

https://www.crunchbase.com/organization/ameridial-inc