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Total Call

2.6/5 • Glassdoor rating


Created in may 25, 2005. Total Call is 100% owned by Iliad (FREE) Group, third largest ISP in France.
Total Call operates à 1000 seats facilities, located in Casablanca.
We provide a multi-channel services; costumer acquisition, customer care, Back-office, Help-desk, Technical support, logistics, debt collection.
Channels :
Phone, Email, Fax, Mail, Chat



Public or Private


Seats or staff



$250 mil. - $500 mil.





Katixa Harti, Directeur Administratif et Financier

Year Founded


Countries of fulfillment




Contact information

05 22 99 80 00


About Total Call: Review and comparison

Total Call is an offshoring consultant and Business Process Outsourcing (BPO) services provider headquartered in Casablanca, Morocco. The group has been giving clients cost-effective and highly efficient outsourcing and offshoring consultant solutions since 2005.

Total Call is owned and operated by the Iliad Group, France’s third-largest Internet Service Provider (ISP). The group offers multi-channel services to each client, particularly over the phone, email, fax, mail, and chat platforms. The company that started with 116 positions has grown to over 1000 employees. 

Total Call serves the greater Casablanca area with necessary outsourcing services to help businesses improve their logistics, client relations, and other helpful outsourcing services. Situated close to the Boulevard Al Massira Al Khadra and Quartier Palmier, Total Call is well-positioned to serve a broad demographic of businesses in Morocco.  

Total Call Outsourcing

Total Call provides outsourcing and offshoring consultant services to clients looking for ways to improve the efficiency of their organization. The group strives to offer best-in-class options to give each client depending on specific needs and expectations. 

As a member of the Iliad Group, Total Call provides essential services for subscribers to the Iliad Group’s free brand. 

Total Call’s BPO services and pricings

Total Call strives to provide unique services to every client by focusing on outsourcing and offshoring consultant solutions in various industries. The group offers a range of services that include: 

  • Customer acquisition
  • Customer care
  • Back office support
  • Helpdesk services
  • Technical support
  • Logistics
  • Debt collection 
  • Conversion optimization
  • Artificial intelligence 
  • Call center services
  • Market research

With a 1000-seat facility in Casablanca, Total Call serves clients around Morocco and across the globe. Total call benefits from the worldwide reach of the Iliad Group and its clients. 

Total Call’s pricing

Total Call works with clients to provide the best, most effective solutions at a reasonable price. Each service package is priced depending on the specific needs of the client and their business expectations. 

How Total Call outshines its competition

Total Call plays a significant role in assisting clients around Morocco who wish to expand their businesses and increase customer relations. There are a few essential ways that the group outshines its competition, including:

  • Offering a range of services that meet specific needs;
  • Providing clients with affordable pricing packages that are designed to be sustainable;
  • Specializing in contact center services that excel at improving customer relations;
  • Working with customer service professionals who have a passion for delivering high-quality services;
  • Thriving under the leadership of the Iliad Group and working together to improve client relationships and offer more effective and efficient services.

Key executives

  • Angélique Gérard (CEO)

Angélique Gérard has served as the CEO of Total Call since 2005. She has extensive leadership experience and holds high-level positions in other companies associated with the Iliad Group. Her experience in business and telecommunications makes her an excellent leader for the Moroccan outsourcing group. 

Total Call reviews and comparisons

Total Call is an offshoring consultant and BPO services provider in Casablanca, Morocco. There are currently no reviews on the company, but it actively competes with other outsourcing and offshoring consultant groups in Morocco.

Total Call’s contact information

Total Call’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Website https://

In addition, you may email them at [email protected] or call 05 22 99 80 00.

Total Call news, podcast & articles

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