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The Answer Centre

0.0/5 • Glassdoor rating




Public or Private


Seats or staff



$5 mil. - $10 mil.





Sarah Brown, Office Manager

Year Founded


Countries of fulfillment




Contact information

0800 093 7333

About The Answer Centre: Review and comparison

The Answer Centre, established in 2000 as a telephone answering service. As the business has expanded, it has broadened offerings for its clientele. Although it is a young company with a small employee count under 100 at each office location, it is growing into a leading provider in the UK.

The Answer Centre Outsourcing

The company has offices in Edinburgh, Scotland, and Wokingham town centre in Berkshire, England. Both offices allow clients access to a UK number, where the Answer Centre team can receive domestic or international calls.

Offices are run by a small team, with multiple services available through either location. Both locations are capable of operating services for a range of clients, from small to large.

The Answer Centre’s BPO services and pricings

The company serves several sectors, from local businesses to international clients. Company teams have experience working with accountants, construction, IT, legal, property, recruitment, trades, and more. 

Although service offerings depend on the size and needs of the client, available services include the following:

  • Boardroom facilities
  • Call answering
  • Call overflow
  • Postal services
  • Virtual offices
  • Virtual receptionist

The Answer Centre’s pricing

Prices are dependent upon the required services, as clients may take advantage of a selection or all the company provides. 

The company uses a pay-as-you-go model at 99 pence per call. There is no fixed subscription for any services. 

Set up is free. Additionally, text messages, email messages, and voicemail are complimentary.

Call transfers are 5 pence per minute for landlines, while mobile transfers are 9.5 pence per minute.

Virtual office and mail forwarding services are £35 per month. 

The Answer Centre prices its meeting rooms at £25 per hour, which includes high-speed internet access. Optional additions include tea/coffee, biscuits, or a full catering menu.

How The Answer Centre outshines its competition

The Answer Centre considers its small team size its greatest asset. Their dedicated virtual PAs get to know their clients and how their business works. In addition, the Answer Centre team personalizes its services to satisfy client needs and preferences. As a result, customers never feel like they’re talking to a third party.

The team tailors services to client handling instructions. For example, receptionists can forward customer messages by email or text.

The company also offers a free trial period for telecommunications services. Clients can familiarize themselves with the team before committing. Trial durations vary but are typically two weeks.

Key executives

Sarah Brown (Office Manager)

Sarah Brown manages facilities at the Hudson House Business Centre, from office suites to virtual office services. She has served as manager for the Edinburgh office space since 2010 and the Answer Centre since 2012.

The Answer Centre reviews and comparisons

As the company is relatively small and new, available public reviews are limited. However, the company website features select testimonials from clients who emphasize professionalism and quality.

Trustpilot reviewers gave the company 5-stars with compliments on professionalism and the company’s customer-friendly approach.

The Answer Centre is comparable to similar-sized UK-based telecommunications companies, such as Vodafone, Direct Line, and Tamar Telecommunications.

The Answer Centre’s contact information

The Answer Centre’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0800 093 7333.


The Answer Centre news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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