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Teleperformance Philippines

About

“Teleperformance is an outsourced omnichannel customer experience management company that has been helping clients in around 160 markets all over the world for over four decades. Teleperformance helps connect the most respected and well known brands with their customers. Teleperformance is constantly growing because they invest a lot into research and development that allows them a deeper understanding of the customer; they also take into account the difference in needs for customers who are from different countries, industries channels and generations. Due to the 40+ years of experience Teleperformance has gained an edge over their competition and give a superior customer experience to every contact.

Services Provided

Teleperformance provides their clients with omnichannel solutions that cover the fields of

• Digital solutions that Teleperformance provides includes management of the company’s image on social media with the help of social media stragtegy, social media mapping, social interaction management and also actionable insights
• BPO non-interaction
• Connection
• Analytical solutions
• Best locations
• Contact centers
• Internet interactions
• VIP and specialized solutions
• Face-to-face solutions
• Credit and collection
• Self services
• Infrastructure for the offices
• Omnichannel strategies for marketing and product exposure

Headquarters

-

Public or Private

Public

Seats or staff

10,001+

Revenue

$2 to $5 billion (USD)

Industries

-

Highlights

Alexa ranking

83,517

Domain Authority

71

Site traffic

90,847

OA ranking

-

Glassdoor rating

3.4

CrunchBase ranking

-

Details

Executive

Mike Lytle, Title Chief Operating Officer

Year Founded

1978

Countries of Fulfillment

-

Sectors

-

Contact information

-

Social media

About Teleperformance Philippines: Review and comparison

Teleperformance is a BPO company based in the Philippines. Founded in 1996, this company has grown to over 380,000 employees based in 83 countries. 

Teleperformance offers digitally integrated business services to support customer experience management, business process services, and back-office services. Teleperformance provides digital solutions to many industries, including Retail e-commerce, Energy & Utilities, Healthcare, and Financial Services. 

Teleperformance Philippines Outsourcing

Locally, this BPO company has 45,000 employees and operates over 30,000 workstations, which are located in 22 sites across the country, including Manila. Baguio, and Cagayan de Oro. 

The Philippine Economic Zone Authority (PEZA) has awarded Teleperformance the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence awards at the Asia CEO Awards

Teleperformance has also received the award for Outstanding Volunteer by the National Economic Development Authority. Starting in 2020, this BPO company was certified as a Great Place to Work for three years in a row. 

Teleperformance Philippines’s BPO services and pricings

There are three main categories for Teleperformance’s services, along with various subcategories. 

CUSTOMER EXPERIENCE

  • Customer Care
  • Technical Support
  • Sales
  • Social Media
  • Chat
  • Accounts Receivable
  • Interpretation and Translation

BACK-OFFICE SERVICES

  • Back-Office
  • Content Moderation
  • Finance and Accounting
  • HR Services
  • Visa and Consular Services
  • Trust and Safety

DIGITAL TRANSFORMATION

  • Analytics
  • Market Research
  • Voice of the Customer
  • Intelligent Automation
  • CX Consulting
  • Digital Platforms
  • CX Lab
  • Cloud Campus
  • Transformation and T.A.P

Teleperformance’s website has a link to each subcategory, which provides an in-depth look at what each service entails. 

Teleperformance’s pricing

Pricing varies by service, and by filling out the contact form on the company’s website, potential clients can discuss their business needs.

How Teleperformance Philippines outshines its competition

In addition to its BPO services, Teleperformance’s website also has other resources. Resources include the Teleperformance blog, the TP Talks podcast, and the White Paper Strategic Insights, which provides valuable information on many topics. 

For example, if you are interested in the topic, Is Pay-TV Evolving Fast Enough to Maintain Consumer Attention? you can download the White Paper, and highlights include:

  • Adoption of streaming and cable Pay-TV
  • Key metrics for the sector
  • Generational differences
  • Recent changes in consumer behavior
  • Channel usage and preference trends
  • Self-service analysis

Key executives

Mike Lytle (Chief Executive Officer)

Mike Lytle is an experienced contact center professional who has dedicated over two decades to Teleperformance. Lytle has worked in tech support, customer service, chat, and much more. 

Joey Marquez (Chief Operations Officer)

Jose Luis “Joey” Marquez is Teleperformance’s current Chief Operations Officer. Marquez has three decades of experience in management in industries such as retail, financial services, healthcare, and technology. 

Travis Coats (Director of Client Services)

Travis Coats has a history of developing high-performing teams. Coats is highly trained in customer care and contact center operations. In addition to being the Director of Client Services, other roles he has include Executive Vice President and Managing Director. 

Teleperformance Philippines reviews and comparisons

Teleperformance was certified as a Great Place to Work for three years in a row. This BPO company has a rating of 3.7 on Glassdoor and 3.5 on Indeed. Reviews for other Teleperformance sites around the world vary. 

Teleperformance Philippines’s contact information

Teleperformance Philippines’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

References

https://www.glassdoor.com/Overview/Working-at-Teleperformance-EI_IE9779.11,26.htm

https://www.crunchbase.com/organization/teleperformance-group

Teleperformance Philippines news, podcast & articles

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Teleperformance Philippines videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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