Teledirect Group

What Teledirect Group offers its clients

360° Customer Experience Solutions
Customer experience lifecycle is our speciality. We make hay while the sun shines at our 24/7 customer engagement hubs, working with some of the world’s most valuable and exciting brands.

How Teledirect Group outshines the competition

Strategies to Drive Business Excellence
We've developed programmes that are inter-linked yet functions independently, giving clients the freedom of customisation to gain more returns.
Scale Faster: Set up teams efficiently to meet business demands. We innovate the hiring system by going digital to engage talents on a global scale while AI mechanisms work to refine best match talents.
Perform Better: Consistent performance is key to business sustainability. We combine digital tools for productivity and encourage employees' career trajectory through learning and coaching for better outcomes.
Go Further: New market opportunities are waiting. We set up TDCX campuses in strategic locations to meet business' demand and work with clients to set up offices on-site or work-from-home.s in Strategic Locations To Meet Business Demands.

Teledirect Group company structure

TDCX is a 100% privately-owned BPO company headquartered in Singapore. Apart from the Philippines, we also have a presence in Malaysia, Thailand, Hong Kong, China, Japan, Spain, Colombia, India and Romania.

Sample highlight service offering of Teledirect Group

TDCX has been serving large companies in the financial, IT, technology, e-commerce, airline, luxury, and hospitality sectors. We specialize in generating high sales growth, improving call center performance and profit generating customer service.