Skylab CX

Skylab CX is a modern-generation outsourcing partner headquartered in IBM Plaza, 8 Eastwood Ave. QC, 1110 Metro Manila, Philippines. The company specializes in providing AI-powered business process outsourcing (BPO) and customer experience (CX) solutions that enable organizations to scale efficiently and deliver exceptional service across global markets.

Combining skilled staffing, advanced automation, and flexible service design, Skylab CX helps clients strengthen their support, IT, and customer-facing operations.

Its broad service portfolio includes customer support, technical helpdesk, software and IT support, financial services outsourcing, healthcare outreach and remote patient monitoring, AI-driven workforce management, and omnichannel customer engagement.

Driven by a philosophy of transparency, speed, and scalability, Skylab CX partners with businesses to design tailored outsourcing solutions that align with strategic goals. By blending human expertise with intelligent technology, the company ensures measurable outcomes, improved productivity, and sustainable growth for its clients.

With a commitment to innovation and service excellence, Skylab CX continues to redefine the outsourcing landscape in the Philippines — delivering reliable, data-driven, and future-ready solutions for growth-minded organizations worldwide.

What Skylab CX offers its clients

Skylab CX provides a comprehensive range of outsourcing and customer experience solutions designed to help businesses operate smarter, scale faster, and deliver exceptional value to their customers. The company’s service model integrates human expertise, process innovation, and AI-driven technology to achieve measurable performance outcomes.

Key Offerings:

- Customer Support &Omnichannel Engagement – 24/7 voice, chat, email, and social media support, ensuring consistent and high-quality customer interactions across every channel.

- Technical Helpdesk & IT Support – Tier 1–3 technical assistance, software maintenance, troubleshooting, and IT infrastructure management.

- Software & IT Development Outsourcing – Agile teams of developers and engineers providing software design, QA testing, and ongoing support.

- Financial Services Outsourcing – KYC and AML processing, customer onboarding, collections, and dispute resolution for banking, fintech, and insurance sectors.

- Healthcare Outreach & Remote Patient Monitoring – HIPAA-compliant patient engagement, medical office support, and telehealth coordination for healthcare providers.

- AI-Driven Workforce Management – Intelligent staffing, forecasting, and real-time performance tracking to optimize service levels and efficiency.

- Back-Office and Administrative Support – Scalable teams handling data entry, document processing, and operational workflows with accuracy and confidentiality.

Through these offerings, Skylab CX empowers its clients to enhance customer satisfaction,
reduce operational costs, and achieve long-term scalability—all while maintaining full visibility
and control over their outsourced operations.

How Skylab CX outshines the competition

- Human + AI Synergy – The company blends the empathy and problem-solving skills of trained professionals with automation, analytics, and AI tools that enhance efficiency and accuracy.

- Speed and Scalability – From pilot programs to full-scale operations, Skylab CX can rapidly deploy and expand teams to meet evolving client needs — whether 5 seats or 500.

- Transparent Operations – Clients benefit from open communication, real-time reporting, and clear performance metrics, ensuring full visibility into service delivery.

- Tailored Solutions, Not Templates – Skylab CX’s “Discover, Align, Launch, Scale” framework ensures every engagement is built around the client’s specific challenges and objectives.

- Global Quality, Local Expertise – With a Philippine-based workforce known for cultural adaptability and service excellence, Skylab CX provides world-class support at competitive value.

- Commitment to Continuous Improvement – The company continuously refines its processes through innovation, feedback, and emerging technologies to sustain superior customer experiences.

By merging technology, transparency, and talent, Skylab CX delivers outsourcing solutions that help clients grow faster, operate smarter, and stay ahead of the competition in an increasingly digital marketplace.

Skylab CX company structure

Skylab CX operates under a strategic and collaborative organizational framework designed to ensure efficiency, accountability, and excellence across all levels of service delivery.

The company’s structure promotes agility and transparency — allowing teams to respond quickly to client needs while maintaining the highest standards of quality and performance.

Key Divisions:

- Executive Leadership Team – Provides strategic direction, oversees growth initiatives, and ensures alignment between corporate goals and client success.

- Operations Division – Manages day-to-day client programs, performance metrics, and service delivery across customer support, technical helpdesk, and back-office functions.

- Technology and Innovation Division – Focuses on AI integration, automation tools, software development, and digital transformation strategies that enhance efficiency and scalability.

- Human Resources and Talent Development – Handles recruitment, training, and continuous skill enhancement to maintain a high-performing and culturally aligned workforce.

- Quality Assurance and Compliance – Monitors performance standards, ensures data privacy, and enforces compliance with international regulations such as HIPAA and ISO standards.

- Client Success and Partnerships – Serves as the primary liaison with clients, driving satisfaction, retention, and the ongoing alignment of business outcomes.

- Finance and Administration – Oversees budgeting, resource allocation, and financial management to support sustainable growth and operational stability.

This structure enables Skylab CX to maintain an optimal balance between strategic oversight and operational flexibility, ensuring that every client engagement receives dedicated attention, measurable results, and continuous improvement.

Sample highlight service offering of Skylab CX

Highlight Service Offering: Omnichannel Customer Support Solutions

At the core of Skylab CX’s operations is its Omnichannel Customer Support Solution, a flagship service designed to help businesses deliver seamless, high-quality customer experiences across every communication channel.

This service integrates voice, email, live chat, and social media into a unified support system — powered by AI-driven analytics and real-time performance monitoring. By blending human empathy with intelligent automation, Skylab CX ensures that every customer interaction is efficient, consistent, and aligned with brand standards.

Key Features:

- 24/7 Global Support Coverage – Round-the-clock assistance ensuring uninterrupted service for clients and customers worldwide.

- AI-Enhanced Service Management – Predictive analytics and automated routing to reduce wait times and improve resolution rates.

- Multilingual Capability – Skilled agents providing culturally aligned support across major global languages.

- Performance Transparency – Real-time dashboards and reporting to give clients full visibility into service levels and KPIs.

- Scalable Teams – Flexible staffing models allowing rapid expansion during peak seasons or business growth.

Client Benefits:
Enhanced customer satisfaction and retention
Faster issue resolution and reduced service costs
Consistent brand experience across all channels
Scalable operations without infrastructure burden

Through this offering, Skylab CX empowers businesses to turn customer support into a strategic advantage — fostering loyalty, efficiency, and long-term growth.