Skylab CX

Skylab CX is a modern-generation outsourcing partner headquartered in Eastwood City Cyberpark, Quezon City, Philippines. 

This reputable third-party solutions firm delivers a comprehensive suite of AI-powered business process outsourcing (BPO) and customer experience (CX) solutions, enabling global organizations to scale efficiently and deliver world-class service. 

Its expertise spans customer support, technical helpdesk, software and IT support, financial services outsourcing, healthcare outreach, remote patient monitoring, AI-driven workforce management, and omnichannel engagement.

Through a combination of skilled professionals, advanced automation, and flexible service design, Skylab CX helps clients to optimize operations, elevate customer satisfaction, and achieve measurable business growth. 

At the heart of Skylab CX’s success is a culture built on empathy, innovation, and accountability. These are essential values that transform outsourcing into a true business partnership. 

As a pioneer in AI-driven outsourcing, Skylab CX continues to redefine customer experience, empowering growth-minded organizations worldwide to thrive in today’s dynamic, digital-first marketplace.

Skylab CX leads the next generation of outsourcing by combining artificial intelligence, global expertise, and human connection. 

Trusted by millions worldwide, the company’s website attracts over seven million monthly visitors, while its services operate in more than 12 languages and engage over three million social media followers. 

Businesses across industries rely on Skylab CX to accelerate growth, streamline operations, and deliver customer experiences that drive loyalty and performance.

Here’s how its outsourcing process works:

• Discover and align. Skylab CX analyzes each client’s goals, workflows, and growth targets to craft a precise outsourcing plan designed for maximum impact.

• Launch fast. Within days, a dedicated team goes live, powered by AI-driven tools and trained professionals who deliver measurable performance from day one.

• Scale without limits. As business demands evolve, Skylab CX expands capabilities, adding seats, services, and automation, to sustain long-term growth and efficiency.

Simple. Fast. Scalable. Skylab CX turns outsourcing into a strategic advantage.

Skylab CX’s featured outsourcing solutions cover the following: 

• Banking, Insurance, and FinTech Outsourcing
  
  • Customer Onboarding
  • Collections
  • Payment Support
  • Fraud Prevention

• IT and Software Development Outsourcing
  
  • Customer Service
  • Billing Queries
  • Tech Support

• E-commerce Outsourcing and Customer Care
  
  • Online retail support 
  • Product inquiries
  • Returns Handling 
  • Omnichannel Customer Engagement

• Back-Office and Virtual Assistant Support (Law firms, SMEs, and Real Estate)
  
  • Virtual Assistance 
  • Back Office Processing 
  • Administrative Support

• Healthcare BPO and RPM Services (Healthcare providers, payers, and Life Sciences Companies)
  
  • HIPAA-Compliant Outreach
  • Appointment Scheduling
  • RPM Services
  • Billing 
  • Claims Support

Skylab CX’s pricing

Skylab CX offers flexible, customized pricing designed to match each client’s operational needs and project complexity. The rates vary based on the role and skill requirements involved in every engagement:

• Full-time setup. A 40-hour workweek typically ranges between $1,350 and $2,200 per month.
• Part-time engagements. The range is between $700 and $1,100 per month, working 20 to 25 hours per week. 

Clients gain dedicated support, scalable coverage, and significant cost savings, often up to 60% compared to in-house hiring. 

Skylab CX encourages interested businesses to connect through its website’s contact form to discuss their requirements and receive a tailored pricing proposal that aligns with their goals and budget.

To compete now, you require outsourcing partners who act as strategic accelerators, not just service providers.

Skylab CX rises above traditional BPO providers through a future-ready model that blends technology, transparency, and talent to create lasting client success:

AI + human edge

Skylab CX merges advanced automation with skilled professionals to deliver faster resolutions, higher accuracy, and consistent quality. This synergy allows businesses to scale operations while maintaining a personal, human touch that customers value.

Built for early movers

Agility defines Skylab CX. The company launches new projects quickly, adapts to changing demands, and evolves in tandem with its clients. 

Startups and growing brands benefit from lean setups that get results without unnecessary complexity.

Radical transparency

Clients gain full visibility into performance metrics, workflows, and outcomes. Skylab CX operates on clear communication, real-time reporting, and cost transparency, building trust and accountability at every stage.

Scalability by design

Growth-ready systems make expansion effortless. Whether managing five seats or five hundred, Skylab CX adjusts resources, automation, and support to match business momentum seamlessly.

Client wins = Skylab Cx’s wins

Every innovation and improvement revolves around client success. Skylab CX measures achievement through the results and growth its partners achieve, creating shared progress and enduring relationships.

In every partnership, Skylab CX proves that intelligent outsourcing isn’t just about service; it’s about driving meaningful growth together.

Arman Lapira (VP, Customer Success and Service Delivery)

Arman Lapira is a seasoned BPO leader with 24 years of experience driving operational excellence and customer growth. He has managed multi-site operations of over 2,000 FTEs, built agile teams, and led transformation programs that boosted efficiency and client satisfaction.

Skylab CX stands out as an innovative BPO solutions provider based in the Philippines. 

Although client reviews are not yet available, potential partners are encouraged to compare Skylab CX’s services and capabilities with other top outsourcing firms in the Philippines and leading global providers to assess its competitive strengths and unique value.

Skylab CX’s main headquarters is located in:

27F IBM Plaza, 8 Eastwood Ave, Quezon City, Metro Manila, Philippines

Further, you may virtually reach out the company through the following contact information:

Website https://skylabcx.com/

LinkedIn https://www.linkedin.com/company/skylab-cx/

Facebook https://www.facebook.com/people/Skylabcx/61581755468515/#

In addition, you may email them at [email protected] or call +63 936 941 5971.