SITEL

SITEL is a global CX solutions leader and Business Process Outsourcing (BPO) services provider headquartered in Miami, Florida, United States.

The company has been a problem-solving innovator providing scalable digital solutions to its global market since 1985.

This multiple award-winning firm aims to create a “stronger brand engagement and drive long-term business growth by unlocking the power of customer experience [CX].”

Since its inception, SITEL has continued to expand its operations, recently completing a $2.2B acquisition of Sykes Enterprises Inc and placing the company in the top 3 CX leaders globally.

The newly combined company employs 160,000 employees across 40 countries, serving 700+ customers in over 50 languages. SITEL is on target to reach approximately $4.3B in revenue in 2021.

The company takes pride in its customer-centric approach, using cutting-edge technology to deliver personalized, differentiated CX for customers.

The company commits to building lasting relationships that drive loyalty, advocacy, and confidence to ensure the best return on client investment.

In addition, SITEL is a member of Groupe Acticall and works with global brands to deliver client-specific solutions onshore, nearshore, offshore, botshore, and Work@Home.

The company delivers a competitive edge by tracking customer information through multiple channels, consistently providing positive intelligence for clients. 

Sitel is a problem-solving innovator that services the following industries:

• Manufacturing
• Retail
• Banking & Financial Services
• Telecoms
• Travel & Hospitality
• Technology
• Government
• Utilities
• Healthcare
• Insurance and
• Media & Entertainment

The company provides solutions to clients’ customers via email, phone, chat, and social media.

SITEL delivers custom solutions to clients through digital CX, business process outsourcing (BPO), talent management, analytics, and CX consulting.

SITEL’s pricing

The firm’s pricing is not disclosed and will depend on the clients’ requirements and business needs.

The firm takes pride in improving its employee experience through its EXP+, a flexible cloud-based solution designed to simplify CX delivery, improve efficiency, effectiveness and boost customer satisfaction. EXP+ is a robust ecosystem that harnesses the power of four connected product families – Empower, Engage, Explore and Evolve. As noted on their official website, EXP+ comprises:

Empower

• Learning Design and Development
• Learning Technologies
• Training Delivery
• Learning Delivery as a Managed Service

Engage

• Contact Center Services
• Specialist Support Services
• First Party Collections
• Interaction Analytics for Agent Performance
• Contact Center Technologies
• Security and Fraud Detection
• Work at Home Solutions

Explore

• Voice of the Customer
• Customer Analytics
• Consulting Services

Evolve

• Chatbots
• Interactive Voice Response
• Automation

Laurent Uberti (CEO)

Laurent Uberti has been the Founder, President, and SITEL’s Chief Executive Officer since 1994. He is globally recognized as an outsourcing leader and is a current board member of Groupe Auchan.

Olivier Camino (Co-Founder)

Olivier Camino has been the Co-Founder of SITEL and Global Chief Operating Officer since 1994. He is also the Founder and Chief Operating Officer at Groupe Acticall.

Sitel is a global CX leader and BPO solutions provider in the United States.

While we do not have any reviews for SITEL, the company compares favorably with Concentrix, another BPO in California. 

SITEL’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.sitel.com

LinkedIn http://www.linkedin.com/company/sitelgroup

Facebook http://www.facebook.com/Sitelworldwide

In addition, you may email them at [email protected] or call 866-430-9983.

https://www.glassdoor.com/Overview/Working-at-Sitel-EI_IE11480.11,16.htm

https://www.crunchbase.com/organization/sitel