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Flatworld Solutions

3.8/5 • Glassdoor rating


Established in 2002, at the dawn of the new millennium that ushered in Globalisation 3.0, Flatworld Solutions is the quintessential global business services and outsourcing partner with 18000+ clients in 167 countries. Our team of 5000+ skilled professionals offer 14+ services from delivery centres located in India, Philippines, the US, and the UK.
The world is getting flatter every day and the level playing field has opened up endless possibilities for businesses across the world. Strategic partners who deliver world-class outsourcing services, business consulting, and IT solutions play a major role in the success of such businesses. By leveraging technology and domain expertise, Flatworld Solutions has enabled organizations achieve, and in many cases exceed, their objectives.

What Flatworld Solutions offers its clients

Global delivery centers offering our clients pricing and timezone advantages. We are an ISO certified global BPO company, with vast experience in outsourced solutions. Our experienced teams offer high-end services across various domains. We have over 3500 employees and completed over 18,000 projects.

How Flatworld Solutions outshines the competition

Experience and expertise set us apart from our competitors. We can provide testimonials and success stories of hundreds of customers who have transformed their businesses through our services.

Flatworld Solutions company structure

Mention privately held org ... private equity investment ...

Sample highlight service offering of Flatworld Solutions

Flatworld Solutions started as a website that addressed the outsourcing needs of customers way back in 1999, when outsourcing was still very new. We have grown into a multinational organization with customers across the globe.


116 Village Blvd, Suite 200 Princeton,NJ United States, 08540

Public or Private


Seats or staff



$1 bil. - $5 bil.

  • Advertising & PR
  • Construction Renovation
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Entertainment
  • Financial Services
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • Insurance
  • Legal
  • Manufacturing
  • Media Publishing
  • Non Profit
  • Others
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT



Anand Mathew, CEO- Global Shared Services

Year Founded


Countries of fulfillment
  • India
  • Philippines
  • United States
  • Admin Support
  • Agency Contract Partner
  • Animation & Multimedia
  • Build-Operate-Transfer
  • Customer Service
  • Digital & Content Marketing
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Office Leasing
  • Output-based
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information


About Flatworld Solutions: Review and comparison

Flatworld Solutions, or FWS, is a leading provider of IT solutions, business consulting, and business process outsourcing services. The company was founded in 2002 and incorporated two years later, in 2004. It is on a mission to help businesses invest in the right technologies to build efficient processes and overcome time and location barriers.

Flatworld Solution has become a go-to partner for businesses looking to save time and boost their bottom lines with top-notch technology and business services. It boasts over 3,500 highly skilled and efficient staff and a solution-centric leadership focused on expanding its clients’ possibilities.

Flatworld Solutions’ last reported revenue is $648 million.

Flatworld Solutions Outsourcing

Flatworld Solutions is a global corporation that provides technology and business services around the world. It has sales and delivery centers in the United States, United Kingdom, Philippines, Kenya, Colombia, Bolivia, and India. 

Flatworld Solutions India is ISO-9001-2008 accredited for providing quality business and technology services that meet strict international quality standards across all its offerings.

The firm has strategically positioned its delivery offices in low-cost cities worldwide and excels in mapping labor potential with suitable business environments. Ultimately, they satisfy their clients’ service requirements at the best prices while providing opportunities to local communities.

Flatworld Solutions’s BPO services and pricings

Flatworld Solutions offers a wide range of technology and business services, including:

  • Call center services
  • Data entry
  • Photo editing and Creative design
  • Software development
  • Healthcare, Insurance, and Legal BPO services
  • Transcription and translation services
  • Engineering services
  • Data science
  • Finance and accounting services
  • Research and Analysis
  • Mortgage Services

Flatworld pricing

Flatworld Solutions offers a wide range of business process outsourcing and technology services to businesses of all sizes. The prices of their services vary significantly by category and type. However, they boast of the lowest prices in the industry for professional services, starting from $14 per hour.

How Flatworld Solutions outshines its competition

Flatworld Solutions’ multiple delivery centers allow the firm to pass on many advantages to their clients, including:

  • Leveraging the expertise of the best and most experienced professionals in the industry
  • Enabling businesses to scale higher seamlessly and at low cost by taking advantage of the company’s global presence
  • Fast turnaround times accords their clients a crucial advantage in a time-sensitive competitive market
  • Delivering solutions in multiple languages to reach diverse cultures with ease
  • A time-zone advantage to ensure their tasks are completed at unbeatable speeds and at any time
  • Flexible and low-cost services advantage

Key executives

Jacob William (Group President and CEO)

Jacob William is a dreamer, a visionary, and a well-known strategist. He came up with the idea to start Flatworld Solutions when he saw how European and American mega shopping centers operated.

Jacob noted that the retail shops offered everything from baby clothes and dog food to furniture and electronics under one roof. So he applied the same formula to business processes and technology services, and it grew into Flatworld Solutions.

Ajit Sivarajan (Country Head, India)

Ajit has over 18 years of experience in Business Solutions and Professional Outsourcing Processes across multiple geographies and industries. He is certified by CSCB Canada as a Customs Specialist and has experience in numerous industry verticals, including Real Estate, Customs Brokerage and Logistics, Mortgage, Engineering, and Healthcare. 

In addition, he has experience working in business development, service delivery, and transition management in South and Central America and Southeast Asia.

Flatworld Solutions reviews and comparisons

Compared to some of the competition, Flatworld Solution has reasonably positive reviews. They received a 3.7-star rating on Glassdoor, with 81% of people approving of the CEO. Plus, the Better Business Bureau gives the company an A+ grade. 

Flatworld Solutions’s contact information

Flatworld Solutions’s main headquarters is located in:

116 Village Blvd, Suite 200 Princeton,NJ United States, 08540

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-514-7456.


Flatworld Solutions news, podcast & articles

Flatworld Solutions videos & images

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About OA

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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