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SITEL Philippines

About

“SITEL is a global customer service provider and an expert in the field of customer experience management. The company is one of the largest global customer service organizations in the world with a global presence throughout the North America in the United States, Canada and Mexico; Brazil, Columbia, Nicaragua and Panama in South America; multiple countries across Europe including Denmark, Germany, the Netherlands, Poland, Portugal, Spain and the United Kingdom; and in Australia, India, New Zealand and Philippines in the Asia Pacific region. SITEL Philippines is the Filipino wing of the company.

SITEL provides a plethora of solutions for its clients. The solutions include services such as customer engagement services, advisory services, cloud solutions, multi-channel interactive services, and knowledge services. Each wing of the company is headed by an industry veteran with deep knowledge about the market and provides support for upcoming trends in the ever-changing business scenario across the world. SITEL provides the insight and knowledge, coupled with experience to provide a deeper and meaningful relationship between the client and the end consumer. It has a wealth of experience, working with major organizations in the fields of healthcare, financial services, telecommunication, manufacturing, logistics, retail and the public sector. The company has changed the way a lot of organizations do business, adding efficiency, brand loyalty and improved ROI to their clients’ arsenal.

Headquarters

-

Public or Private

Private

Seats or staff

10,001+

Revenue

$1 to $2 billion (USD)

Industries

-

Highlights

Alexa ranking

144,165

Domain Authority

66

Site traffic

64,722

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

Dan Reyes, President

Year Founded

1985

Countries of Fulfillment

-

Sectors

-

Contact information

866-430-9983

http://www.sitel.com

Social media

About SITEL Philippines: Review and comparison

SITEL is a global CX solutions leader and Business Process Outsourcing (BPO) services provider headquartered in Miami, Florida, United States. The company has been a problem-solving innovator providing scalable digital solutions to its global market since 1985.

This multiple award-winning firm aims to create a “stronger brand engagement and drive long-term business growth by unlocking the power of customer experience [CX].”

Since its inception, SITEL has continued to expand its operations, recently completing a $2.2B acquisition of Sykes Enterprises Inc and placing the company in the top 3 CX leaders globally.  The newly combined company employs 160,000 employees across 40 countries, serving 700+ customers in over 50 languages. SITEL is on target to reach approximately $4.3B in revenue in 2021.

SITEL Philippines Outsourcing

The company takes pride in its customer-centric approach, using cutting-edge technology to deliver personalized, differentiated CX for customers. The company commits to building lasting relationships that drive loyalty, advocacy, and confidence to ensure the best return on client investment.

In addition, SITEL is a member of Groupe Acticall and works with global brands to deliver client-specific solutions onshore, nearshore, offshore, botshore, and [email protected]

The company delivers a competitive edge by tracking customer information through multiple channels, consistently providing positive intelligence for clients. 

SITEL Philippines’s BPO services and pricings

Sitel is a problem-solving innovator that services the following industries:

  • Manufacturing
  • Retail
  • Banking & Financial Services
  • Telecoms
  • Travel & Hospitality
  • Technology
  • Government
  • Utilities
  • Healthcare
  • Insurance and
  • Media & Entertainment

The company provides solutions to clients’ customers via email, phone, chat, and social media. SITEL delivers custom solutions to clients through digital CX, business process outsourcing (BPO), talent management, analytics, and CX consulting.

SITEL’s pricing

The firm’s pricing is not disclosed and will depend on the clients’ requirements and business needs.

How SITEL Philippines outshines its competition

The firm takes pride in improving its employee experience through its EXP+, a flexible cloud-based solution designed to simplify CX delivery, improve efficiency, effectiveness and boost customer satisfaction. EXP+ is a robust ecosystem that harnesses the power of four connected product families – Empower, Engage, Explore and Evolve. As noted on their official website, EXP+ comprises:

Empower

  • Learning Design and Development
  • Learning Technologies
  • Training Delivery
  • Learning Delivery as a Managed Service

Engage

  • Contact Center Services
  • Specialist Support Services
  • First Party Collections
  • Interaction Analytics for Agent Performance
  • Contact Center Technologies
  • Security and Fraud Detection
  • Work at Home Solutions

Explore

  • Voice of the Customer
  • Customer Analytics
  • Consulting Services

Evolve

  • Chatbots
  • Interactive Voice Response
  • Automation

Key executives

Laurent Uberti (CEO)

 Laurent Uberti has been the Founder, President, and SITEL’s Chief Executive Officer since 1994. He is globally recognized as an outsourcing leader and is a current board member of Groupe Auchan.

Olivier Camino (Co-Founder)

Olivier Camino has been the Co-Founder of SITEL and Global Chief Operating Officer since 1994. He is also the Founder and Chief Operating Officer at Groupe Acticall.

SITEL Philippines reviews and comparisons

Sitel is a global CX leader and BPO solutions provider in the United States. While we do not have any reviews for SITEL, the company compares favorably with Concentrix, another BPO in California. 

SITEL Philippines’s contact information

SITEL Philippines’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 866-430-9983 .

References

https://www.glassdoor.com/Overview/Working-at-Sitel-EI_IE11480.11,16.htm

https://www.crunchbase.com/organization/sitel

SITEL Philippines news, podcast & articles

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SITEL Philippines videos & images

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About OA

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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