MAI Voice

MAI Voice is a U.S.-based call center company founded in 2020, with headquarters and offices located in Illinois, Omaha, and Arkansas. This leading third-party solutions provider is supported by a nationwide network of remote professionals. 

The company specializes in delivering tailored, high-quality customer support solutions to businesses and public agencies across the country.

MAI Voice was born out of a decades-long legacy in marketing and branding. Originally part of MAI, a firm known for creating impactful campaigns for major brands, it evolved in response to growing demand for dedicated customer support services. 

In 2020, following a strategic acquisition, the customer engagement division was restructured as an independent company and was named “MAI Voice,” focused exclusively on call center operations and client support.

Since its inception, MAI Voice has expanded through strategic acquisitions, bringing in companies such as WASI, GCO Services Inc., and Quality Voices. These additions strengthened its service capabilities and broadened its reach into specialized markets.

Today, MAI Voice is a trusted partner for omnichannel communication, providing inbound and outbound services, as well as disaster response support. 

Known for its flexible and responsive approach, the company continues to grow through innovation and operational excellence, delivering reliable and scalable support tailored to each client’s specific needs.

MAI Voice delivers professional customer service solutions to a wide range of industries, including Business Services, Broadway and Theatre, Education, Energy, Pharmaceuticals, Government, Fundraising & Nonprofits, Technology & SaaS, Finance & Insurance, Travel & Hospitality,  HVAC, and Home Services. 

The company’s U.S.-based support team brings industry-specific expertise to every client interaction, offering reliable and efficient assistance tailored to each sector’s unique needs.

With a workforce of over 175 trained professionals, MAI Voice handles more than 230,000 inbound calls and over 10,000 outbound calls annually. The team operates with precision and responsiveness, enabling organizations to improve customer satisfaction, streamline communication, and drive meaningful engagement. 

MAI Voice’s scalable support model allows it to adapt quickly to changing demand while maintaining a high standard of service across all channels.

MAI Voice is renowned for offering various roles in the following areas: 

• Inbound Services 
• Outbound Call Center Services
• Dispatch
• Omnichannel Support
• Disaster Relief
• Government
• Prescription & Health

MAI Voice’s pricing

MAI Voice offers flexible pricing tailored to each client’s specific needs and service requirements. Contact the team directly to request a personalized quote and get answers to any questions about available support solutions.

MAI Voice delivers unmatched service built on experience, professionalism, and a customer-first mindset. Businesses across industries choose MAI Voice for its ability to elevate the customer experience while supporting long-term growth.

MAI Voice leads the competition because of the following:

• Customer-centric approach. Every interaction reflects a commitment to empathy, attentiveness, and personalized care, creating strong connections between clients and their customers.
• Scalable support. MAI Voice adapts its inbound services to match evolving business needs, offering flexible solutions without sacrificing quality.
• Experienced agents. A team of highly trained professionals handles every call with accuracy, professionalism, and consistency.
• Proven performance. With a strong track record of delivering reliable, results-driven service, MAI Voice has become a trusted partner across multiple industries.

MAI Voice consistently delivers value that goes beyond expectations.

Gary Reno (Chief Executive Officer)

Gary brings extensive leadership experience in customer service, operations, and business development to his role as CEO of MAI Voice. He leads the company’s strategic growth and commitment to delivering exceptional client solutions.

MAI Voice is a U.S.-based call center company focused on delivering modern, reliable customer support solutions. 

Although client reviews are not yet available, businesses are encouraged to explore how MAI Voice’s services, experience, and industry reach compare to other call center providers nationwide.

MAI Voice’s main headquarters is located in:

2550 Northwest Parkway Elgin, 60124, IL, United States

Further, you may virtually reach out the company through the following contact information:

Website https://maivoice.com/

LinkedIn https://www.linkedin.com/company/mai-voice/

Facebook N/A

In addition, you may email them at [email protected] or call (866) 782-4923.