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3.6/5 • Glassdoor rating


We are a Contact Center & BPO located in Tijuana Mexico Previously named: Amerikalink.
Since our start in 2010, we offer bilingual (English and Spanish) customer support to our Client’s customers, through voice, chat, social media, or email.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Ruben Rosas, Founder & GM

Year Founded


Countries of fulfillment




Contact information


About Connempathy: Review and comparison

Connempathy is a contact center solutions and Business Process Outsourcing (BPO) services provider headquartered in San Diego, California. Connempthay has provided clients with opportunities to grow their businesses and increase customer loyalty since 2010.

Connempathy is dedicated to the idea of bringing a personal touch back into the world of customer service. By employing people with experience in or passion for customer service, Connempathy creates opportunities for individuals who need to work from home, have bilingual capabilities, or have other considerations. 

Connempathy is a customer-centric company that has landed on the list of California’s companies with more than $10 million in revenue. It’s also a noted San Diego business with more than 50 employees.

Connempathy Outsourcing

Connempathy is a contact center solutions provider that works with employees and clients to create the best possible environment for growth and success. The primary goal of Connempathy is creating business opportunities by connecting people.

By utilizing innovative cloud-based systems, Connempathy can ensure security, encryption, and seamless processes for anyone involved in the work-from-home contact center solutions enterprise. This structure allows Connempathy to provide opportunities for those who must work from home. 

Connempathy’s BPO services and pricings

Connempathy provides a range of BPO and contact center services, making it easy for clients and employees to succeed. Those services include:

  • Customer support
  • Start-up services
  • BPO assistance
  • Membership
  • Ecommerce
  • Professional services
  • Contact center expertise
  • Technical support
  • Retail services
  • Entertainment services

Offering bilingual services in English and Spanish, Connempathy provides customer support through various mediums, including voice, chat, social media, and email. With locations in San Diego and Tijuana, Mexico, Connempathy serves a global audience. 

Connempathy’s pricing

Connempathy provides multiple plan options for each client, including offshore, nearshore, and next-door solutions. As a result, prices vary depending on the specific needs of individual clients. 

Connempathy also has avenues for clients to build their own tailored program that fits the specific parameters of needed business solutions.

How Connempathy outshines its competition

Connempathy strives to be the best in the business by building community and giving each client the tools they need to thrive. A few ways that Connempathy outshines competition can be seen: 

  • The way Connempathy puts people and connections first to build lasting relationships between clients and their customers;
  • The means utilized by Connempathy to provide the highest level of customer service in a work-from-home environment;
  • The unique promise Connempathy makes is to guarantee digital access for all people, regardless of disabilities or other considerations. 

Connempathy excels at providing accessibility to all web resources for each client. 

Key executives

  • Ruban Rosas (Founder & GM)

Ruban Rosas is an entrepreneur and an experienced executive with over 20 years of experience in the call center services, communication, and technology industries. He has worked with global corporations that serve high-value clients with the utmost professionalism. His skills in outsourcing, business development, and leadership help him shape the culture at Connempathy to ensure all involved are treated with fairness and equity.   

Connempathy reviews and comparisons

Connempathy is a contact center solutions and BPO services provider in San Diego, California. While no review is currently available, you can compare the company with other contact center service providers in San Diego and Tijuana.

Connempathy’s contact information

Connempathy’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (619)-722-5113.

Connempathy news, podcast & articles

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