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4.4/5 • Glassdoor rating


We are a Contact Center & BPO that provides services and high quality attention to our stategic allieds, giving them -all in one- solutions, creating ties with a personalized treatment and profesionalism.

Our experience is based in the implementation and simplification of proccesses and working on the constant technology innovation looking forward to exceed expectations.

We achieve our goals with highly qualified staff and above all committed to a culture of excellence.

What Pronto offers its clients

Pronto BPO is the only nearshore company that integrates Contact Center, BPO, Software Development and Human Resources Outsourcing, in a customized way to meet the client's needs.

In other words, we can be your one-stop-shop for most of your customer service needs.

With more than 15 years of experience in CRM, sales and loyalty strategies (among other services), we have built a great team with fabulous values and culture and with the ideal combination of functions to guarantee quality service and customers satisfaction.

We will think outside the box and give you your new, tailor made, innovative solutions.

How Pronto outshines the competition

We get in the same boat with our clients. As a One-Stop-Shop company, we personalizes services to our clients, creating a long lasting relationship with them to find the best solution to increase their business operations.

Pronto company structure

We are a privately owned multinational company.

Sample highlight service offering of Pronto

BPO seat leasing for $225.00 per month.


Avenida Reforma 6-39 Zona 10, Centro Corporativo Guayacán, Tercer Nivel, 01010, Guatemala, Guatemala

Public or Private


Seats or staff



$10 mil. - $25 mil.

  • Consumer Services
  • Ecommerce
  • Financial Services
  • Healthcare
  • Legal
  • Recruiting Staffing
  • Software Tech/IT


Year Founded


Countries of fulfillment
  • El Salvador
  • Guatemala
  • Honduras
  • Full service BPO
Contact information

+502 2414-4444

About Pronto: Review and comparison

Pronto is a Business Process Outsourcing company capable of delivering one-of-a-kind solutions to meet specific needs. The company is a success-driven collective with expertise in technical support and human resources challenges.

Since its establishment, Pronto has been responsible for providing multilingual services to clients who trust the company with their growth and client relationships. This firm has assisted businesses like Cargo Expreso, Grupo Almo, Energuate, and more. 

With outsourcing and BPO experience in many industries, the company sticks true to its core values and principles in whatever it does. Clients can expect quality services offered with the highest integrity, innovation, and safety.

Pronto Outsourcing

The firm currently has four locations, with a fourth planned for the US. The company’s headquarters are in Guatemala, with a secondary location in the same country, a third in El Salvador, and a fourth in Honduras. This BPO also intends to expand into the United States to make its goals of helping companies across the globe more achievable.

Pronto’s BPO services and pricings

Pronto is a versatile BPO that can offer excellent support and customer care solutions worldwide. Some examples of the quality services they provide include: 

  • Establish client connections and get customers to understand the uniqueness of each brand
  • Modify and adapt solutions to clientele to maximize return on investment
  • Objective planning and management to meet goals on a clear timetable
  • Comprehensive call center management

The company has years of experience across industry verticals aiming to expand continuously, just like their clients.

Pronto’s pricing

The pricing for services this firm provides will depend heavily on the needs of each unique client. The business includes a contact form towards the bottom of its website. This page also contains the addresses for each of their existing locations and phone numbers for getting in touch with them.

How Pronto outshines its competition

The wide range of services provided by this BPO help companies control the growth of their company from recruitment to quality offering provision. Some of their specific services include:

The company takes pride in ensuring each customer involved in its business is treated as a unique entity. No two clients represent the same service potential. This has helped the firm achieve a 96% level of customer satisfaction throughout over 100 projects.

Key executives

Luis Fernando Molina Cassiano (CCO)

Luis Cassiano is the chief customer officer at the company. His duties revolve around the proper management of client relations with their customer base. He has remained dedicated to this role for over seven years.

Pronto reviews and comparisons

This company keeps an active blog for tracking recent accomplishments and involvements with the broader business community. You can find similar interactions and postings throughout the company’s social media channels, like its Facebook and Twitter accounts.

Pronto’s contact information

Pronto’s main headquarters is located in:

Avenida Reforma 6-39 Zona 10, Centro Corporativo Guayacán, Tercer Nivel, 01010, Guatemala, Guatemala

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +502 2414-4444.

Pronto news, podcast & articles

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Pronto videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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