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Pac Biz

About

Pac Biz (short for Pacific Business Services), is a premium customer-service call center company. All agents are experienced (3-5 year minimum) with customer service clients in English speaking countries. With open lines of communication with the owners based in Phoenix, Arizona, USA, & the Pac Biz Team in Dumaguete, Philippines, they make working with remote customer service agents EASY!
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Highlights

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Details

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Contact information
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About Pac Biz: Review and comparison

Pac Biz is a customer solutions provider that has its headquarters in Phoenix, Arizona. The firm has helped businesses scale with ease since it was founded in 2005.

Pac provides a wide range of business scaling and outsourcing services. They include:

  • Dispatching
  • Virtual Assistants (VAs)
  • Quality Scoring (Local and Outsourced)
  • Customer Service Representatives
  • Transportation
  • Calls
  • iCabbi 
  • Sales
  • Marketing
  • Administrative Support
  • Appointment Setting
  • Remote Staffing 

Pac Biz’s pricing

Pac Biz has a transparent and cost-effective pricing system. Pricing depends on the package they offer their clients. The different packages include:

Pac provides a wide range of business scaling and outsourcing services. They include:

  • Dispatching
  • Virtual Assistants (VAs)
  • Quality Scoring (Local and Outsourced)
  • Customer Service Representatives
  • Transportation
  • Calls
  • iCabbi 
  • Sales
  • Marketing
  • Administrative Support
  • Appointment Setting
  • Remote Staffing 

Pac Biz’s pricing

Pac Biz has a transparent and cost-effective pricing system. Pricing depends on the package they offer their clients. The different packages include:

Pac Biz Outsourcing

Pac Biz provides scalable solutions such as customer services that help to increase customer retention. With the increase in customers, business growth is automatic.

As a business grows, they need more employees, which provides more employment opportunities. The firm helps talented individuals in Phoenix gain access to adequate jobs. 

The firm can achieve growth for their clients because they work with agents of different expertise with 3–5 years of industry experience. These agents handle the various departments of the client’s business 24/7. It provides measurable results, and their clients scale their business to up to 400 percent.

Pac Biz’s BPO services and pricings

Pac provides a wide range of business scaling and outsourcing services. They include:

  • Dispatching
  • Virtual Assistants (VAs)
  • Quality Scoring (Local and Outsourced)
  • Customer Service Representatives
  • Transportation
  • Calls
  • iCabbi 
  • Sales
  • Marketing
  • Administrative Support
  • Appointment Setting
  • Remote Staffing 

Pac Biz’s pricing

Pac Biz has a transparent and cost-effective pricing system. Pricing depends on the package they offer their clients. The different packages include:

Standard

$1499 per month, per full-time agent, and approx $8.65/hr. It includes:

  • General Customer Service Agents: 
  •  IT Support
  •  Account Manager
  •  Quality Team
  •  24/7 support

Advanced

$1599 per month, per full-time agent, and approx $9.23/hr. It includes:

  • Advanced skills and responsibility
  • Dispatcher
  • Virtual Assistants
  • Data Analysis & Reports
  • Decision Making & Approval Tasks and other services in the standard package.

Healthcare

$1899 per month, per full-time agent, and approx $10.96/hr. It includes:

  • HIPAA Compliant Customer Service
  • Patient Appointment Setting
  • Patient Data Entry
  • Prescription Orders
  • Patient Intake
  • Patient Follow-up

The price is +$1.50/hr for part-time services, and On-Demand is +$2.00/hr.

How Pac Biz outshines its competition

Pac Biz is a reputable company in Phoenix, AZ, because of its excellent work delivery. The firm is committed to providing premium-quality outsourcing services.

The firm offers its clients the luxury of not having to hire, train and supervise low-performing employees. Instead, they offer professionals at a cost-effective price. Due to their excellent customer support services, they have converted month-to-month agreements to long-term business relationships.

Key executives

Eric Mulvin (Owner)

Eric Mulvin founded Pac Biz in 2005. He has a lot of experience in business development, marketing, and accounting with an educational background in marketing. He also has advertising, social media, sales, video production, and B2B skills.

Pac Biz reviews and comparisons

Pac Biz has an impressive record of excellent customer service solutions. As a result, the leading B2B reviews and rating platforms recognize the firm as one of the top answering service providers, call centers, and lead generation companies. The firm has a lot of positive feedback from customers.

Pac Biz’s contact information

Pac Biz’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 480 771 3009.

References

https://www.glassdoor.com/Overview/Working-at-Pac-Biz-EI_IE4780561.11,18.htm

Pac Biz videos & images

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