Outsourcing Alliance

Outsourcing Alliance is an Australian-owned Business Process Outsourcing (BPO) company with over 20 years of proven industry expertise. With its head office in Melbourne, Australia, and operational staff in Manila, Philippines, Outsourcing Alliance has become a trusted outsourcing partner for businesses across Australia and New Zealand.

Its end-to-end BPO solutions are customized to meet each client’s unique needs. The company offers a wide range of services, including Customer Support, Data Processing, Accounting Services, Virtual Assistance, Administration, Social Media Marketing, Engineering, and more—ensuring smooth and efficient business operations.

In a rapidly evolving landscape shaped by digital transformation, remote work, and automation, Outsourcing Alliance provides scalable, cost-effective, and performance-driven solutions. Serving industries such as telecommunications, insurance, hospitality, travel, engineering, legal, marketing, and finance, the company focuses on simplifying operations, boosting productivity, and driving sustainable growth.

Partner with Outsourcing Alliance—where experience meets innovation, and your success is our mission.

Since its founding in 2011, Outsourcing Alliance primarily worked within the telecommunications industry, partnering with many of the top telcos across Australia. The company also ventured into the hotel industry.

However, the COVID-19 pandemic brought much of that work to a halt. Once the pandemic subsided, Outsourcing Alliance transitioned into a full-fledged BPO, expanding into a variety of industries—a shift made easier by its prior experience.

Since then, the company has experienced steady growth, continuously expanding its range of services to meet the evolving needs of its clients. As the demand for virtual staff and outsourcing solutions increases among global corporations, Outsourcing Alliance is well-positioned to scale its reach and capabilities, adapting to the changing business landscape.

Over the years, Outsourcing Alliance has had the privilege of partnering with some of the leading companies in Australia and New Zealand, helping them streamline operations and improve efficiency. Through a commitment to delivering high-quality, customized solutions, the company has earned a global reputation for excellence.

As it continues to innovate and grow, its reputation for reliability and personalized service only strengthens, making Outsourcing Alliance a preferred outsourcing partner for businesses worldwide.

With the industries they have had the chance of serving, Outsourcing Alliance has formulated solutions for many work processes, including the following:

• Accounting & Bookkeeping Solutions
• Data Entry Services
• Administrative Support
• Virtual Assistants
• Customer Service Excellence
• Digital Marketing & Social Media Management
• Lead Generation & Appointment Setting
• Legal Services: Lawyers & Paralegals
• Sales & Marketing Support
• Travel Agents
• Architectural Drafting & Design
• Engineering & Construction Support
• Web Development & Design
• Technical Support Services

Outsourcing Alliance’s pricing

Because Outsourcing Alliance offers customized support packages tailored to the unique needs of each client, they do not provide generic pricing on their website. To receive a quote that is specifically tailored to your requirements, we encourage you to reach out directly to one of their representatives for a personalized consultation.

Outsourcing Alliance stands out by genuinely caring about the success of its partners. The company hires the right people from the start—those with the right skills, a positive attitude, and a long-term mindset.

With an Australian Director based in Manila overseeing day-to-day operations, Outsourcing Alliance ensures that clients in Australia and New Zealand receive the same high level of service they would expect locally. Its strong workplace culture has contributed to exceptionally low staff turnover, reflecting the supportive and professional environment the company has built.

Gerald McCormack (CEO)
As the founder and CEO of Outsourcing Alliance and with over 23 years of management and leadership experience in the BPO industry, Gerald has successfully overseen daily operations and launched multiple outsourcing campaigns. As a licensed professional in financial services, Gerald is dedicated to utilizing the Filipino workforce’s capabilities to deliver high-quality services and drive growth for Outsourcing Alliance partners, ensuring strong operational outcomes and sustainable success.

Janine Garcia (Head of Marketing)
With over 5 years of experience in the travel industry, she successfully transitioned into the BPO sector in 2020, bringing her expertise in social media management and digital marketing. Her strategic approach to online engagement has helped businesses strengthen their digital presence, increase brand awareness, and connect with the right audience.

Mary Grace Vidal (HR/Admin/Office Manager)
With over 12 years of experience in HR, administration, and finance, including 7 years in senior HR roles within the BPO industry, Grace leads HR at Outsourcing Alliance. She oversees employee administration, development, engagement, and retention, while managing finance and accounting operations to ensure smooth business performance.

Here are a few of Outsourcing Alliance’s client testimonials:

“Partnering with Outsourcing Alliance for our Business Process Outsourcing requirements has been a seamless experience. Team setup and implementation was both efficient and effective. The Outsourcing Alliance management and support teams are true partners who go the extra mile to ensure the best possible outcomes for their clients. Our offshore team in Manila is a true extension of our New Zealand team, emulating the Star Insurance culture, quality of work and drive to achieve.” – Nicholas Baker, CEO, STAR Insurance Specialists

“Gerald and his team have played a pivotal role in helping to drive the success of our contact centre services within JUCY. The recruitment process has always been quick and seamless while also providing us with high-calibre applicants. Gerald is extremely dependable whenever we need his time and support. The staff in Manila are diligent, intelligent and genuine which helped deliver a smooth transition when bringing the team in as an extended part of the company. They have become part of the family and we look forward to continuing to grow our team!” – Dan Alpe, CEO & Founder, JUCY

“Partnering with Outsourcing Alliance PTY LTD for our Outsourcing requirements has been an easier experience than we first imagined. We were originally referred to them through one of our Business Partners and have been very happy with the quality of the staff and also the communication with the team. Our team is growing now and we look forward to more growth in the future. Team set-up and implementation were both smooth and efficient. The Outsourcing Alliance management and support teams are true partners who go the extra mile to ensure they achieve the results we are looking for. Our offshore team in Manila has been a great addition to our New Zealand team. We do recommend them to anyone thinking about venturing into the Outsourcing world.” – Mark Mallard, Director, Creme Insurance

“We were looking for an affordable, reliable and professional outsourcing company to assist in setting up and running a call centre and Outsourcing Alliance more than delivered. They manage all of our inbound calls and assist with marketing and business development activities. We saw an immediate improvement in consistency and efficiency in call processing and assisting our clients! They took the time to understand who we are as a company and provide additional support in helping us grow. We wholeheartedly recommend Outsourcing Alliance to everyone we know.” – Luke Moran, Commercial Manager, Fluger

“I’ve have been working with Gerald and Outsourcing Alliance now for 5 years and have always found them to be reliable, efficient and productive. We have have had great success across a range of campaigns including Inbound and Outbound sales, Customer Service and Tech Support. We even had Design and Video Editing work done by Gerald’s team. Thanks Gerald and the team for everything and look forward to continuing our relationship.” – Jason Madden, CEO, Optimal Solution

“I originally engaged Outsourcing Alliance to find a draftsman, the applications I received were from experienced qualified professional engineers and Architects. This was unexpected. I then changed course and looked for a qualified engineer that suited the services I provide and found a great asset for my business. The value of the work they produce compared to their cost is multiples higher than employing a local engineer. As my business expands, I will definitely be looking for other qualified professionals to employ.” – Craig Spratling, Managing Director, Craig Spratling and Associates

Outsourcing Alliance’s main headquarters is located in:

Australia

Further, you may virtually reach out the company through the following contact information:

Website https://www.outsourcingalliance.com

LinkedIn https://www.linkedin.com/company/outsourcingallianceptyltd/

Facebook https://www.facebook.com/OutsourcingAlliancePtyLtd

In addition, you may email them at [email protected] or call +61390163739.