View all BPO Companies

OpenContact

Claim company

About

OpenContact provide customer contact support for a variety of companies and industries, based all over the UK.

We expertly manage customer encounters on behalf of our clients. The services we provide allow them to differentiate on their sales, improve their performance metrics and maximise their profitability.

Our capabilities are first-class. We handle customer contacts seamlessly through a number of different channels, including telephone, email, webchat and mail. Our systems are extensive and our operations are scalable; we will always endeavour to provide you with a bespoke customer contact solution. We have plenty of experience using client-based systems and can easily integrate these into our own contact centre environment.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

3.2

Site traffic

44

OA ranking

-

Glassdoor rating

3.3

CrunchBase ranking

-

Details

Executive

Fiona (Temple) Brown, CEO

Year Founded

2000

Countries of fulfillment

-

Sectors

-

Contact information

0844 576 00 99

http://www.opencontact.co.uk/

Social media

About OpenContact: Review and comparison

Founded in 2000, Open Contact is a business process outsourcing (BPO) company specializing in customer support. Working alongside clients and the businesses they serve, they implement call center operations and solutions to provide top-notch support to staff and customers.

As stated on their website, Open Contact is “chameleonic” in that they adapt to their surroundings and appropriately blend into the companies that they assist. From the outside, customers and prospective clients will never realize that the person on the other end of the phone is an outsourced staffer.

With 200 employees and a steady growth trend, Open Contact will likely be conducive to current demands and continue to increase capacity and staffing in the future.

OpenContact Outsourcing

As a company, Open Contact has done a fair amount of research on the components that clients look for most in an outsourcing company. What they have discovered is that most want top-notch service instead of a low price. Therefore, that is what the firm provides.

In addition to staying relevant to trends and demands, Open Contact stays grounded in its roots by choosing a yearly charity to partner with. During the year, they will host fundraisers to aid the organization and provide much-needed financial relief.

OpenContact’s BPO services and pricings

As a customer service oriented BPO, Open Contact has worked to implement a lineup of services that meet the needs of their clients. Some of these offerings include: 

  • After Hours Support
  • Customer Service Assistance
  • Customer Support
  • Lead Generation
  • Scheduling and Appointment Booking
  • Call Center Operations
  • Telecommunications
  • Help Desk Support
  • Live Chat
  • Sales
  • Customer Retention
  • Crisis Management
  • Data Management
  • Email Handling
  • Data Entry
  • Consulting
  • Onboarding
  • Outbound Call Assistance
  • Administrative Support
  • Back-Office Administration
  • Omni-Channel Support

This list is not comprehensive, as the company routinely integrates new business trends into its service offerings. As a result, the company continually adds new options for clients to take advantage of when needed.

Open Contact’s pricing

Due to the custom nature of the support packages offered to clients, the company does not provide generic pricing on its company website. To get a quote specifically tailored to your unique situation, you should reach out to the company and speak to a representative.

How OpenContact outshines its competition

With a focus on community and how they can best serve those around them, Open Contact has shown that they can be a powerhouse in the BPO industry as well as in the service of others. With the appreciation that comes with their assistance to unfortunate populations, they have earned a name for themselves in their field.

Key executives

Fiona Brown (CEO)

Fiona Brown fulfills the role of CEO at Open Contact. In her position, she oversees all operations at the company and directs necessary changes when appropriate. 

Clara Diniz (Customer Care Specialist)

Clara Diniz serves in the capacity of Customer Care Specialist at Open Contact. In her role, she assists clients and the companies they serve in a series of tasks.

OpenContact reviews and comparisons

Open Contact has a high reputation in the community and industry for its professionalism and unique BPO offerings. Additionally, they are recognized for their ability to give back to the communities they serve and acknowledge their humble beginnings.

OpenContact’s contact information

OpenContact’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0844 576 00 99.

References

https://www.glassdoor.com/Overview/Working-at-Opencontact-EI_IE1272057.11,22.htm

 

OpenContact news, podcast & articles

No news, podcast & articles available for this BPO

OpenContact videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.