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BGComm

About

BGComm is a full suite Contact Center. We provide our customers with Customized Solutions to meet their business needs. We are the only Contact Center in the Philippines that truly puts the welfare of our client’s businesses at the forefront of our company’s mission. We are the trusted partners of companies in the US, UK and Australia, providing transformational and turn-key solutions and well trained resources with a maniacal drive to excel in delivering be best of class customer service.

What BGComm offers its clients

We listen to our clients’ business challenges, needs and objectives and we pull no stops to finding the right solution. We work hard to meet the demands so our clients can have that peace of mind that their business is in good hands.We work hard and we party hard. We do things as a Common Unity. Together, we excel by performing with one passion and fervor. Having unity in diversity is one of the key ingredients for a successful customer and employee relationship.

How BGComm outshines the competition

We are a small centre managed by industry veterans from some of the top tier players and have combined our unique experiences to formulate customised business solutions for our clients. We are nimble and flexible, allowing easier business transactions without all the complexities that you would experience from the big corporations, hence faster decision making, smoother negotiations and unparalleled commitment to pursue long term partnerships.

BGComm company structure

BGComm Contact Solutions, Inc is belongs to a conglomerate of companies with BGX Holdings Inc at the helm. It's managed and owned by a Board of Directors with the Chairman of the Board owning majority of the stakes. It was started by 5 business professionals with the drive to take advantage of the Filipino culture of being customer friendly and bringing it to the world.

Sample highlight service offering of BGComm

Provided seat leasing services at $212 per seat per month with free use of a dedicated conference room, parking, cafeteria, spacious balcony and a reception area plus allowed client to brand specific areas of the centre.

Our Professional Services cuts across multiple verticals and horizontals. Our services cater to both the Private and Public sectors, providing the technology and resources in the transformation and improvements of our clients’ people, processes and profits.

BGComm follows a stringent process to enable delivery of services with the highest of quality standards, starting with the right profiling of new resources, applying industry proven training methodologies & quality monitoring interventions.

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About BGComm: Review and comparison

BGComm is a communication outsourcing provider. It is an innovative contact center that provides exceptional communications management services. The Business Process Outsourcing (BPO) services provider has its headquarters in Alabang, Muntinlupa City, in the Philippines. The firm has been in the global marketplace since 2018.

The company focuses on learning what each client’s business entails. They believe that by doing so, they are able to grasp its essential features better. As a strong force in IT services, BGComm offers communication-related solutions and services from an empathic view.

The firm has made a name for itself as a reliable outsourcing partner and has expanded to the United States, the United Kingdom, and Australia. The company’s current size is 201 to 500 employees. 

BGComm Outsourcing

The company is available around the clock, with a top-notch customer-centric approach. BGComm has several customer engagement channels, including social media, webchat, live chat, and email.

BGComm employs the use of the latest technological advances in its processes. The firm also has world-class facilities to deliver excellent outsourcing services, some of which are predictive dialer software, IVR, softphone, headphones of superb quality, voice logging, and call recordings.

BGComm’s BPO services and pricings

BGComm prides itself in its advanced and innovative technology. It has a robust infrastructure that it uses to manage projects and deliver efficient services. The outsourcing provider offers these services:

  • Inbound and outbound Customer Services
  • Technical Support
  • IT Services
  • Telemarketing and Sales
  • Customer Service
  • Sales and Marketing
  • Online Education and Training
  • Telemarketing
  • Back Office
  • Human Resources Information Systems (HRIS)

BGComm’s pricing

BGComm’s pricing will depend on what you want. They work with you to reach a budget for satisfactory service. BGComm will consider your requirements and the size of your business when determining the cost of their services. They specialize in working with medium-sized companies.

How BGComm outshines its competition

BGComm strives to deliver all services with passion and enthusiasm. They try to perform tasks in ways that are different from the norm. The team believes that an honest, creative and outstanding call center service is the key to running a successful business that attracts and retains customers.

BGComm has measures like extensive training to prevent accent intrusion to reduce communication challenges, which is common when communicating with an international agent. The agents at the firm are critically screened and trained in written and oral skills before they start work.

Key executives

Reo Olbes (Director of Operations)

Reo Olbes has a track record that shows his deep interest in technological solutions. He always aims to deliver exceptional services at all times.

BGComm reviews and comparisons

BGComm is no doubt a top-notch service provider and an exceptional BPO in Muntinlupa City. Its expansion to the US and UK has shown that its expansion rates are climbing rapidly. 

We currently do not have any reviews for BGComm. We suggest a comparison of the firm to other communications BPO providers in the US and the UK.

BGComm’s contact information

BGComm’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +17023593300.

References

https://www.glassdoor.com/Overview/Working-at-BGComm-Contact-Solution-EI_IE2446825.11,34.htm

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About Derek Gallimore

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