NQX

NQX is Canada’s largest contact center provider and a global leader in customer experience solutions, with over 25 years of success in delivering omnichannel support. 

Known for operational excellence and a people-first approach, NQX is also the world’s largest employer of French-speaking Canadian agents, serving leading brands across diverse industries.

NQX is headquartered in Canada, and it has built a reputation for outstanding service, trusted partnerships, and one of the highest employee engagement rates in the industry. 

It has been recognized with the Waterstone Most Admired Corporate Culture Award every year from 2018 to 2023. It maintains one of the lowest attrition rates in the sector, a reflection of its strong values and commitment to its people.

NQX approaches every interaction as a chance to create a real human connection. Its teams of seasoned specialists go beyond solving problems, focusing instead on building trust, strengthening relationships, and delivering experiences that leave a lasting impression.

At the heart of NQX is a mission to bring people and brands closer together. The company blends purpose-driven innovation with human empathy, using technology to support (not replace) authentic customer engagement. 

NQX stands for service that feels personal, consistent, and impactful, because every conversation matters, and every customer deserves to feel valued.

NQX delivers world-class outsourcing solutions through a powerful blend of scale, talent, and technology. 

It operates across nine contact centers in Canada and additional hubs in the Philippines, and supports global clients through a network of approximately 10,000 customer experience professionals and over 500 skilled technology experts.

Each of NQX’s state-of-the-art facilities is designed to foster collaboration, innovation, and a human-centered culture. Agents work both on-site and remotely, staying fully connected to centralized customer experience delivery centers.

This hybrid model enables flexibility without compromising performance, allowing NQX to serve more than 120 touchpoints with consistency and care.

From high-volume customer support to complex omnichannel engagements, NQX outsourcing solutions are built to scale, adapt, and deliver lasting value. It helps brands strengthen relationships and elevate customer satisfaction at every stage.

NQX offers global businesses the following featured services:

• Contact Center Outsourcing
  
  • Ominichannel Support 
  • Bilingual Voice Services
• Digital CX Solutions
  
  • Digital product development
    
    • Mobile apps (iOS, Android)
    • Engagement tools
      
  • CCaas integration
  • Omnichannel implementation
  • Tech talents for full software development cycle
• CX Optimization
  
  • Customer journey mapping
  • CX insights and analysis
• Workforce Management
  
  • Call placement strategy
  • Quality assurance
  • Reports and performance tracking
• Recruitment and Training
  
  • Agents recruitment
  • Integration and training curriculums
  • Coaching programs adapted to in-centre, remote, or hybrid teams

NQX’s pricing

NQX offers flexible, scalable pricing models designed to meet each client’s specific customer experience goals and operational needs. Businesses place their inquiry by filling out the contact form on the NQX website. 

A customer experience expert will respond within 24 hours to discuss the best solution for your brand.

NQX delivers more than customer service; it delivers human connection, cultural excellence, and community impact. Its difference lies not only in what it does, but how it does it:

People-first culture

NQX leads the industry with an Employee Net Promoter Score of 83.6% for ten consecutive years. 

The company prioritizes employee development, engagement, and well-being, understanding that happy teams deliver better customer experiences.

Authenticity and empathy

Every interaction is approached with honesty, empathy, and a genuine desire to make people feel heard and valued. NQX doesn’t just support customers; it builds real relationships.

Innovation in action

NQX embraces smart technology to improve service delivery without losing the human touch. Innovation is purpose-driven and always focused on enhancing connection.

Community commitment

The “NQX Gives Back” program, national United Way campaigns, and hundreds of volunteer hours reflect the company’s deep roots in its communities. NQX creates positive impact beyond the workplace.

Integrity at the core

NQX consistently chooses to do what’s right. This is applicable for its clients, its people, and the communities it serves. Every decision reflects a commitment to fairness, transparency, and long-term trust. Integrity is not just a value; it’s a standard that guides how NQX operates every day.

These values make NQX a trusted leader, not just in BPO, but in building lasting, meaningful relationships.

John Dinardo (CEO and President)

John leads NQX as CEO and President, backed by more than three decades of leadership in the telecommunications sector. Since taking the helm in 2009, he has grown NQX from 1,300 to 10,000 employees and expanded its footprint across Canada and the Philippines. 

Under his leadership, NQX became a national leader in customer experience solutions, known for top-tier service and low attrition. Before NQX, he held senior executive roles at Bell Canada and Expertech, driving transformation and operational growth.

Chris Courneya (Senior Vice President)

Chris Courneya is the Senior Vice President at NQX, bringing over 23 years of leadership experience in the contact center industry. He has held executive roles across Client Services, Operations, Business Support, Workforce Management, and Business Development. 

His cross-functional expertise gives him a unique advantage in aligning teams and strategies to deliver strong, integrated outcomes. Chris understands how each vertical impacts the other, allowing him to make informed decisions that drive performance and support diverse customer needs across complex service environments.

NQX is a leading contact center and BPO provider based in Canada, known for its innovative approach to customer experience. 

While there are no public reviews available at the moment, businesses considering outsourcing can compare NQX to other providers in Canada and around the world.

NQX’s main headquarters is located in:

690, Boul. Le Corbusier, H7N 0A9
, Laval, Quebec

Further, you may virtually reach out the company through the following contact information:

Website https://www.nqx.ca/

LinkedIn https://www.linkedin.com/company/nqx/posts/?feedView=all

Facebook https://www.facebook.com/nqx.inc

In addition, you may email them at chris.courneya@nqx.ca or call 1-866-858-4367.