NQX

With more than 25 years of proven success in omnichannel customer contact services, NQX is recognized for operational excellence and its strong corporate culture. We are Canada’s largest contact center provider and the world’s largest employer of French-speaking Canadian agents. NQX has been honored with the Waterstone Most Admired Corporate Culture Award every year from 2018 to 2023 and has one of the highest employee engagement and lowest attrition rates in the industry!

What NQX offers its clients

Our operational footprint spans nine contact centers in Canada and additional operations in the Philippines, delivering services through approximately 10,000 CX professionals, over 500 technology talents, and more than 120 touchpoints.

We help brands modernize their existing IT systems and adapt to the digital expectations of today’s customers.

Our consulting services help brands design their entire CX strategy, from customer journey mapping to workforce optimization, with a focus on long-term impact and measurable results.

Our state-of-the-art facilities foster a human-centered culture where ideas come to life and customer experience is optimized. Our agents work on-site or remotely, while staying fully connected to our customer experience delivery centres.

How NQX outshines the competition

NQX’s service capabilities span the full lifecycle of CX transformation, divided into three core pillars:

NQX Contact Centre delivers seamless, flexible omnichannel support that scales with your growth, including end-to-end management, continuous support, and specialized services. NQX offers multilingual support (EN, FR, ZH, etc.) 24x7x365 through onshore, offshore, or combined smartshore teams.

NQX Digital supports the most ambitious brands in their digital transformation, modernizing contact centre operations with the right tech stack, automation, and tech talents.

NQX Design draws on 25 years of industry experience to help you optimize costs while delivering a first-class experience to your customers. We design strategies tailored to your operations, and structure your contact center ecosystem.

Sample highlight service offering of NQX

NQX now offers exam proctoring services to post-secondary institutions and private tech companies that offer certifications. We provide a bundled solution of facility space and staffing to guarantee academic integrity.