Mercatus Outsourcing

Mercatus Outsourcing is a Bulgaria-based BPO provider specializing in tailored customer support, IT outsourcing, and multilingual service solutions for growing companies across Europe and beyond. We partner with ambitious businesses—particularly in the FinTech, eCommerce, SaaS, and technology sectors—to help them scale efficiently and cost-effectively.

Our core services include:
• Multilingual Customer Support: Delivered by native or fluent speakers in key EU languages (French, German, Dutch, Italian, Spanish, etc.), across voice, chat, email, and social channels.
• IT & Technical Support (L1/L2): SLA-driven technical support teams for software products, applications, and platforms.
• Back-Office & Admin Operations: Data entry, KYC/AML processing, content moderation, and other support tasks handled with accuracy and confidentiality.
• Talent Sourcing & Team Build-outs: Through our recruitment partner ResolutionBG, we provide rapid access to qualified professionals and custom team setups in Bulgaria.

We are known for our boutique approach—providing hands-on management, fast deployment, and a deep focus on quality and integration with your internal processes. Whether you are looking to build a Centre of Excellence or gradually ramp up external support, Mercatus offers the flexibility, cultural alignment, and expertise to make it successful.

What Mercatus Outsourcing offers its clients

What Sets Mercatus Outsourcing Apart

At Mercatus Outsourcing, we don’t operate like a traditional, high-volume BPO. We focus on quality over quantity—offering a boutique, high-touch service model designed specifically for companies that value flexibility, cultural alignment, and close collaboration. Here’s what makes us different:

1. Tailored, Scalable Teams

We build dedicated teams from the ground up based on your unique needs—whether it’s a multilingual customer support unit or a blended team including IT, back-office, and compliance specialists. You get the right people, not just available ones.

2. Multilingual Excellence

We have direct access to a strong talent pool of support professionals fluent in key European languages—including French, German, Dutch, Italian, and Spanish. All team members are screened for industry-specific knowledge, communication skills, and cultural fit.

3. Integrated Recruitment through ResolutionBG

Unlike many BPOs, we own our recruitment arm (ResolutionBG), allowing us to fill roles faster and with higher-quality candidates. This gives clients a competitive edge in a tight talent market.

4. Agility & Transparency

As a privately held company, we’re agile in decision-making and offer transparent commercial models. Our clients benefit from direct access to leadership, fast turnaround on requests, and zero red tape.

5. Strong EU Location – Bulgaria

Bulgaria offers a unique advantage with its:
• Cost-effective operations
• Highly educated workforce
• EU compliance (GDPR, etc.)
• Strategic time zone overlap with both the UK and mainland Europe

6. True Partnership Approach

We don’t treat clients as accounts—we treat them as partners. Our teams integrate with your tools, KPIs, and workflows, and our management stays hands-on and accountable throughout the engagement.

How Mercatus Outsourcing outshines the competition

At Mercatus Outsourcing, we don’t just provide outsourcing—we build long-term partnerships that fuel growth and performance. Here’s how we consistently outperform traditional BPO providers:

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🔹 Boutique Service, Big Impact

Unlike large, impersonal BPOs focused on volume, we deliver tailored, high-quality solutions that align closely with each client’s business goals. You’re not one of hundreds—you’re a priority.

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🔹 Speed & Precision in Talent Delivery

Through our in-house recruitment firm, ResolutionBG, we fill roles with better-fit candidates—faster. Where others struggle with generic sourcing, we specialize in delivering top-tier multilingual and tech talent across Bulgaria and Eastern Europe.

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🔹 Leadership Involvement

Our senior team is hands-on from day one—from designing your delivery model to overseeing daily operations. You get consistent communication, fast decision-making, and direct accountability at the top level.

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🔹 Multilingual Excellence with Cultural Fit

We provide native or fluent speakers in key European languages, trained specifically to support financial services, SaaS, and tech-driven products. We prioritize cultural alignment, so your customers feel like they’re speaking with someone from your own team—not a call center.

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🔹 Flexible, Transparent Commercials

We offer flexible engagement models without locking clients into long-term contracts or one-size-fits-all pricing. Our clients appreciate our transparency, simplicity, and value-for-money approach.

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🔹 Tech-Savvy & Agile

We embrace automation, AI-enhanced support tools, and data-driven reporting to improve efficiency and outcomes. Our ability to adapt quickly to new tools and client platforms makes us a perfect fit for fast-moving FinTechs and scale-ups.

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In short, we’re not just another outsourcing vendor—we’re an extension of your team, with the flexibility and commitment to help you scale smartly across Europe.

Mercatus Outsourcing company structure

Mercatus Outsourcing is a privately held company, fully owned by its founding partners. The company operates independently, with strategic leadership and operational management centralized in Bulgaria. Our structure allows us to remain agile and responsive to client needs while ensuring direct oversight of service quality and performance.

We also maintain a close partnership with our recruitment arm, ResolutionBG, which enhances our capabilities in sourcing top-tier talent across the region, particularly for IT and multilingual support roles.

This ownership model enables us to offer highly customized outsourcing solutions while maintaining transparency, accountability, and long-term commitment to our clients’ success.

Sample highlight service offering of Mercatus Outsourcing

Best Deal: Launch Your EU Customer Support Hub in 30 Days – Starting from €1,950 per Agent/Month! 💥

Looking to scale across Europe without the overhead of building in-house teams?

Mercatus Outsourcing offers a turnkey multilingual support solution—perfect for FinTech, SaaS, and digital product companies.

✅ Dedicated Customer Support Agents (French, German, Dutch, Spanish, Italian)
✅ Fully Managed Operations from Sofia, Bulgaria
✅ Native-level Language Support – Trained for FinTech/Tech
✅ Includes HR, IT setup, QA, Team Leader oversight, and Reporting
✅ Month-to-Month Flexibility – No long-term lock-in

🔁 Optional Add-Ons:
• Technical Support (L1/L2)
• Full-stack Developer Teams
• 24/7 Coverage
• Compliance/KYC Back-Office Support

👉 Special Offer:
Sign up this quarter and receive free setup + 1 team lead at no extra cost for teams of 5+.

📅 Go Live in 30 Days or Less