Rebecca Heegeman, Office Manager
About Mactel Telemessaging: Review and comparison
Mactel Telemessaging is an HIPAA (Health Insurance Portability and Accountability Act) compliant call center and offers affordable telephone answering services nationwide. The company helps clients improve customer service and raise profits by making agents available around the clock.
The company serves various industries, such as hospitals, law firms, and funeral homes, and service is customized based on each client’s needs. Other industries served are plumbing, HVAC, charitable organizations, and more.
The BPO’s tight-knit staff has worked together for more than ten years, and all employees are local. All work is provided in-house and never outsourced to foreign countries.
Answering services include taking and monitoring catalog orders and lead generation. Additional services can be arranged by speaking with a representative and creating a custom plan based on the client’s business needs.
Mactel Telemessaging Outsourcing
Founded in 1995, they have around 11 employees and its business model is based on the fact that people are more likely to leave a message with a live person, as opposed to a voicemail. With Mactel Telemessaging, clients can be assured that their business needs will be taken care of 24/7, 365 days a year.
The company’s annual revenue is $433,971 and Mactel Telemessaging Services Inc was incorporated in 1993. In addition to looking out for their clients, they pride themselves on not burning out their employees and creating a high turnover. The dedication of its agents is shown by the fact that they all have been with the company for a decade or more.
Mactel Telemessaging’s BPO services and pricings
They offer the following services:
- Phone Answering Service
- Order Taking
- Order Management
- Lead Generation
- Order Monitoring
- Order Tracking
- Customized Answering Service Plans
Mactel Telemessaging’s pricing
Mactel Telemessaging’s pricing is based on the individual needs of clients. Potential clients can call to discuss their needs and receive a free estimate for the services they are looking for.
The company’s phone number is listed on the website and clients can also subscribe to the MacTel Blog to keep up-to-date on new information on their answering services, catalog orders, and HIPAA compliance regulations.
How Mactel Telemessaging outshines its competition
- Mactel Telemessaging’s annual revenue is $433,971.
- Mactel Telemessaging is working on a new blog to provide clients with helpful information.
- Services are provided locally and never outsourced to foreign countries.
- There is uniform pricing for all times of day, including nights, weekends, and holidays.
- Mactel Telemessaging has backup T1s, generators, and cell phones in case of an emergency.
- The company values its employees and prides itself on not creating burnout amongst the staff.
- Mactel Telemessaging offers customized plans based on the client’s business needs.
At the time of this writing, details on Mactel Telemessaging’s executives are not listed online, but key executives are:
ROBERT MCLAUGHLIN (President and Treasurer)
DIXIE MCLAUGHLIN (Vice President and Treasurer)
Mactel Telemessaging reviews and comparisons
Although there are not many reviews online, Mactel Telemessaging has a 5-star rating on Facebook.
Mactel Telemessaging’s contact information
Mactel Telemessaging’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1-866-240-1376.