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Logica Infotech Services Pvt. Ltd.

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About

Started in 2010, Logica Infotech is one of the fastest growing BPO. It has been serving clients across the globe in services like Inbound & Outbound Contact Center Services, Back Office Operations, Healthcare BPO, Insurance Underwriting, and many more. Having 150+ seats and two office co-locations, we ensure best of output in shortest turn-around-time with the best of resource.

What Logica Infotech Services Pvt. Ltd. offers its clients

Inbound Call Centre Services
Email Support
Customer Service
Inquiry Handling
Live Chat Support

Outbound Call Centre Services

Lead Generation
Cross-Selling & Up-Selling
Fundraising
Appointment Setting
Market Research & Surveys

Back-Office Processing

Medical Billing & Underwriting
Insurance Underwriting
Refund Claim Processing
Order Tracking
Billing & Invoicing Support
Account Receivable
Account Payable

How Logica Infotech Services Pvt. Ltd. outshines the competition

Help to create better value for your business & brand.
Optimum Resource utilization & execution capability.
Market research services to achieve actionable insights.
Help to adapt latest AI in process automation.
Focus on execution excellence and meet delivery milestones.
Ensure best customer experience, better engagement models.

Logica Infotech Services Pvt. Ltd. company structure

Logica Infotech has grown over the years, initially starting off with startup client partners, gradually evolving into creating client partnerships with large enterprises in the USA, UK and Asia as well.

Sample highlight service offering of Logica Infotech Services Pvt. Ltd.

Your dedicated customer service team is intended to help your business deal with 24x7 customer support services like processing customer enquiry, orders, complaints, processing returns and exchanges, and others.

Headquarters

-

Public or Private

Private

Seats or staff

11-50

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

3,273,390

Domain Authority

32

Site traffic

244

OA ranking

-

Glassdoor rating

5

CrunchBase ranking

-

Details

Executive

Sumit Mitra, CEO

Year Founded

2010

Countries of Fulfillment
  • United States
Sectors
  • Customer Service
  • Full service BPO
  • Outsourcing Consultancy
Contact information

913346009660

https://www.logicainfotech.com

Social media

About Logica Infotech Services Pvt. Ltd.: Review and comparison

Logica Infotech harnesses the power of world-class technology and creativity to empower its clients, allowing them to enjoy the benefits of digital capacity holding and transformation. The company uses its highly professional IT and research consultants, including artificial intelligence, machine learning experts, and engineers, to give its customers a competitive advantage. 

Since its inception in 1993, the firm has expanded into BPO and KPO services in the retail, healthcare, financial, and insurance industries. Logica Infotech also provides in-depth analysis utilizing in-house specialists to oversee project planning and execution. The company offers competitor analysis providing objective insights to anticipate international market trends.

Logica Infotech Services Pvt. Ltd. Outsourcing

Logitech Infotech strives to provide consistently high-quality services to its customers. The company’s technology consulting team architects, analysts, and engineers work together with market research experts to build and maintain enterprise solutions for business. 

The company has a diverse group of professionals with unique skill sets and experience in Artificial Intelligence, Enterprise Mobility, Big Data, Machine Learning, and Cloud Computing.

Logica Infotech Services Pvt. Ltd.’s BPO services and pricings

Logica Infotech is a leading IT services provider and ISO-certified company. The firm continues to enhance its business processes courtesy of its ISO 9001:2015 for Quality Management Systems and ISO 27001:2013 for Information Security Management Systems. According to its website, Logica Infotech offers the following services:

IT Consulting Services:

  • Process Design
  • Deployment of Resources
  • Offshore Services
  • Back-Office Processing

Call Centre Outsourcing:

  • Inbound Customer Support
  • Outbound Customer Support
  • Telemarketing Customer Support
  • 24×7 Contact Center Services
  • Help Desk & Product Support

BPO & KPO:

  • Deployment of Resources
  • Offshore Services
  • Intelligent and Orchestrated Process

Market Research:

  • Assessment
  • Design
  • Questionnaire Development
  • Survey Programming and Hosting
  • Data Collection and Field Management
  • Data Tabulation and Coding
  • Data Analysis and Recommendations

Logica Infotech pricing

The company’s pricing will largely depend on client requirements due to specific needs.

How Logica Infotech Services Pvt. Ltd. outshines its competition

Logica Infotech is proud of its products, particularly the Happiness Analysis API Framework (Haapi), a seamless interface that helps clients analyze customer feedback and improve CX in real-time

Haapi API is a scalable CRA solution for delivering automated CX, including survey configuration with advanced integration, security, and a live CX dashboard for analytics. Some of the advantages of the Haapi framework include:

  • AI-powered survey RPA
  • Responsive survey script design
  • Scheduled surveys
  • Response integration
  • Market research survey
  • Real-time brand analytics

The Haapi framework allows users to extract CX data to improve customer engagement.

Key executives

Sumit Mitra (CEO)

Sumit Mitra has been the Logica Infotech Chief Executive Officer since 2009. He is a technology evangelist with experience in the enterprise technology adoption lifecycle.

Subaru Mitra (Sales & Marketing Head) 

Subaru Mitra has been the Sales and Marketing Head at Logitech Infotech since 2015. He has also been the Business Development Manager since 2015 and has an MBA from Amity University.

Logica Infotech Services Pvt. Ltd. reviews and comparisons

Logica Infotech is a small-sized IT firm located in India. The company has an excellent review score with both customers and former employees rating it highly with 5/5s

Logica Infotech Services Pvt. Ltd.’s contact information

Logica Infotech Services Pvt. Ltd.’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 913346009660.

References

https://www.glassdoor.com/Overview/Working-at-Logica-Infotech-Services-EI_IE2070335.11,35.htm

 

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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