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Kaizen BPO

Overview

Kaizen BPO is a global outsourcing partner built on one simple principle: continuous improvement. We help businesses scale smarter by handling the back-office and customer-facing functions that take up valuable time and resources.

Our services include:

Customer Service & Sales Support – Inbound and outbound agents, bilingual support, and 24/7 coverage.
Back-Office Operations – Accounting, bookkeeping, scheduling, billing, and data management.
Tech Support & Development – All levels of technical support, system administration, and custom development.
Lead Generation & Appointment Setting – Compliant, consumer-initiated calls and high-quality appointment services.

We currently support clients across six countries—India, Vietnam, Argentina, Colombia, South Africa, and the Philippines—allowing us to tailor solutions to your industry, budget, and growth goals.

Beyond BPO, we’ve expanded with Kaizen AI, our proprietary platform for AI-powered QA and performance analytics, and CallerRescue, a 24/7 answering service that ensures no lead is ever missed.

With Kaizen, you gain a trusted partner focused on efficiency, compliance, and measurable ROI—so you can focus on growing your business.

What Kaizen BPO offers its clients

At Kaizen BPO, we do more than provide staffing—we become an extension of your team. What sets us apart is our ability to combine global reach, specialized talent, and AI-driven innovation into one streamlined solution.

Here’s what makes us unique:

Multi-Country Support: We operate across six countries, allowing us to match talent to your specific needs—whether that’s bilingual agents in Colombia, finance experts in Vietnam, or customer support teams in the Philippines.
AI-Powered QA & Insights: Through Kaizen AI, we deliver real-time call evaluations, agent performance tracking, and actionable insights that go beyond traditional BPO monitoring.
24/7 Lead Capture with CallerRescue: Unlike standard answering services, our CallerRescue platform ensures no lead is ever missed. Live and AI agents qualify callers, capture compliance, and integrate seamlessly into your CRM.
Scalable & Flexible: From startups to enterprise-level clients, we customize solutions to fit your growth stage—without locking you into rigid contracts.
Founder-Led Partnership: With 25+ years of industry experience, we bring the accountability and strategic perspective of a founder-led company while maintaining global operational strength.

How Kaizen BPO outshines the competition

Why Kaizen BPO Stands Above the Rest

Results-Driven Approach: We focus on measurable outcomes, not just completing tasks. From lead generation to customer service, every interaction is designed to improve ROI.

Innovation at Every Level: With Kaizen AI and CallerRescue, we combine human expertise with advanced technology to deliver insights and efficiencies most competitors can’t match.

Global Talent with Local Accountability: Operating across six countries, we match specialized teams to your needs while maintaining founder-led oversight for consistent quality and responsiveness.

Flexibility & Adaptability: Unlike rigid BPO models, we scale with your business—adapting quickly to changes in volume, products, or markets.

Compliance You Can Trust: We build compliance into our processes, protecting your business while others leave it as an afterthought.

In short: Kaizen BPO isn’t just another outsourcing provider, we’re a strategic partner that leverages technology, expertise, and accountability to deliver better results, faster.

Kaizen BPO company structure

Kaizen is privately owned and operated by its founder, Angela Mirabella

Sample highlight service offering of Kaizen BPO

Scale smarter, save bigger, and get premium support without the premium price. For a limited time, Kaizen BPO is offering:

Customer Support & Sales Teams – Trained, bilingual, and ready to represent your brand.

Back-Office & Accounting Services – From bookkeeping to payroll, handled remotely by experts.

AI-Powered Call QA & Insights – Real-time monitoring with actionable business intelligence.

CallerRescue Lead Capture – Never miss a lead again; live or AI agents available 24/7.

Special Offer: Sign up now and get 10% off your first 3 months + a free consultation to map your workflow and maximize ROI.

Contact us today to claim your deal and see why businesses trust Kaizen BPO to scale smarter.

Headquarters

16835 Algonquin Street #325, 92649, Huntington Beach, CA

Public or Private

public

Seats or staff

400

Revenue

5.5mil

Industries

-


Details

Executive

Angela Mirabella

Year Founded

01/01/2018

Countries of fulfillment
  • Argentina
  • Colombia
  • India
  • Philippines
  • South Africa
  • Vietnam
Sectors
  • Admin Support
  • Agency Contract Partner
  • Back Office Support
  • Customer Service
  • Data Analytics and AI
  • Finance & Accounting
  • Full service BPO
  • Inbound & Outbound
  • IT Services and IT Consulting
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

19494669857

angela@kaizenbpo.com

https://kaizenbpo.com/


About Kaizen BPO: Review and comparison

Kaizen BPO is a global outsourcing partner driven by a core principle: “continuous improvement.” 

This reputable BPO empowers companies to scale strategically by managing essential back-office operations and customer-facing functions, freeing internal teams to focus on growth.

Kaizen BPO operates across six countries, mainly India, Vietnam, Argentina, Colombia, South Africa, and the Philippines. It delivers customized solutions aligned with each client’s industry, budget, and long-term goals. The company’s international presence enables access to skilled talent while maintaining flexibility and cost efficiency.

As a reputable third-party services firm, it extends its capabilities beyond traditional outsourcing. Through Kaizen AI, it offers advanced tools for AI-powered quality assurance and performance analytics. Also, its 24/7 answering service, CallerRescue, captures leads around the clock, helping organizations stay responsive and competitive at all hours.

Clients rely on Kaizen BPO not just for staffing support but as a true operational partner. Its teams of specialists seamlessly integrate into internal workflows, combining global expertise, deep industry knowledge, and forward-thinking technology to deliver consistent, measurable results.

Kaizen BPO is renowned for its commitment to operational excellence, compliance, and continuous value creation. Businesses that work with the firm gain more than outsourced support; they gain a scalable solution that evolves with their needs.

Kaizen BPO Outsourcing

Kaizen BPO offers tailored outsourcing solutions designed to help businesses grow faster and operate more efficiently. Backed by industry expertise and global talent, Kaizen delivers flexible support across multiple sectors and functions.

Here’s how Kaizen BPO outsourcing works:

  • Industry coverage. Supports key sectors such as healthcare, tech, debt relief, e-commerce, accounting, and lead generation through specialized teams trained in industry-specific workflows. 
  • Call center & BPO services. Handles customer support, back-office tasks, and lead qualification to reduce overhead and boost response times. 
  • Global talent network. Operates across India, Vietnam, Argentina, Colombia, South Africa, and the Philippines to provide round-the-clock coverage and multilingual support. 
  • Sales training partnership. Collaborates with Smarter Selling Systems to elevate customer interactions through advanced sales and service training. 
  • TCPA compliance. Integrates tools from InboundTCPA.com to safeguard lead generation strategies and maintain compliance in high-risk industries.

Kaizen BPO builds long-term partnerships by becoming a seamless extension of each client’s team. Its outsourcing model combines performance, compliance, and adaptability to meet the demands of a fast-changing business landscape.

Kaizen BPO’s BPO services and pricings

Kaizen BPO’s featured outsourcing solutions consist of:

  • Back-Office Services
  • Order Processing
  • Customer Care
  • Accounting and Billing
  • Sales and Lead Generation
  • Technical Support
  • Generative AI
  • Website Development

Kaizen BPO’s pricing

Kaizen BPO offers flexible pricing structures customized to each client’s goals, scope, and service requirements.

Businesses can request a personalized quote or explore tailored solutions by filling out the contact form. A representative from the Kaizen BPO team will follow up promptly to discuss next steps.

How Kaizen BPO outshines its competition

Kaizen BPO brings a mindset built around progress, precision, and long-term value. Guided by the philosophy of continuous improvement, the company delivers more than services; it delivers results that evolve alongside its clients’ needs:

What sets Kaizen BPO apart is its:

  • Deep industry expertise. With over 15 years of experience, Kaizen BPO has mastered the complexities of lead generation, tech support, customer service, and more across multiple industries. 
  • Tailored solutions. Every client receives a strategy aligned to their unique goals, challenges, and workflows, never a one-size-fits-all model. 
  • Technology-driven approach. Proprietary platforms like Kaizen AI and partnerships with tools like InboundTCPA.com push performance and compliance to the next level. 
  • Scalable teams. Global operations in six countries allow fast, cost-effective scaling while maintaining quality and consistency. 
  • Quality and compliance. The company maintains rigorous standards across all operations, prioritizing data security and regulatory compliance. 
  • Dedicated support. Clients work with responsive, knowledgeable teams that act as an extension of their own workforce. 
  • Proven performance. A track record of successful partnerships and measurable ROI underscores Kaizen BPO’s reputation for reliability and excellence.

Kaizen BPO doesn’t just compete; it leads.

Key executives

Angela Mirabella (Founder)

Angela Mirabella is the Founder of Kaizen BPO and a recognized LinkedIn Top Voice in BPO and Lead Generation. She leads global teams that help businesses scale through strategic outsourcing, customer experience optimization, and performance-driven solutions. 

Before launching Kaizen BPO, Angela built her previous company into a digital marketing leader focused on lead generation and growth strategy. She also supports companies in modernizing digital infrastructure and merchant processing through innovation and leadership.

Kaizen BPO reviews and comparisons

Kaizen BPO is a forward-thinking contact center and business process outsourcing (BPO) provider based in the United States.

Although there are currently no public reviews available for Kaizen BPO, businesses exploring outsourcing options may find it helpful to compare the company to other providers in the US and internationally.

Consider evaluating similar firms operating in key outsourcing hubs such as India, Vietnam, Argentina, Colombia, South Africa, and the Philippines to make an informed decision.

Kaizen BPO’s contact information

Kaizen BPO’s main headquarters is located in:

16835 Algonquin Street #325, 92649, Huntington Beach, CA

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at angela@kaizenbpo.com or call 19494669857.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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