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3.5/5 • Glassdoor rating


itelbpo is the Caribbean’s largest homegrown provider of CX delivery solutions. With ten facilities and a network of WAH agents across 6 countries (Jamaica, The Bahamas, Mexico, Saint Lucia, USA & Canada), itelbpo’s geo-diverse delivery platform and customized solutions provide the flexibility and responsiveness clients need to manage CX effectively in the new economy. We are true partners who invest in our people and empower our team to co-innovate – helping clients to solve problems and seize opportunities. Our bilingual end-to-end Inbound & Outbound, Voice and Non-voice customer experience management solutions are carefully crafted to meet industry- and business-specific needs. Using technology-enabled human touch across the customer journey, every interaction is a fresh beginning.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Yoni Epstein, CEO

Year Founded


Countries of fulfillment




Contact information


About itelbpo: Review and comparison

Itel is a premium outsourcing company that started its operation in 2012 with its headquarters in Montego Bay, Jamaica. The company specializes in providing intelligent solutions for call center management services and business processes. They offer an exclusive package of efficient Business Process Outsourcing (BPO) to increase productivity, efficiency, and competitiveness by meeting specific company objectives.

Itel provides both non-voice and voice call services and digital marketing, and increased customer experience management. In addition, the company has a massive influence in Jamaica, Mexico, and the Bahamas through its on-site operations. They also have a solid work-at-home model in the United States via Itel at-home.

Every day, the company’s cutting-edge and professional staff enable them to offer meaningful personal and digital interactions across various platforms and verticals. The company currently has a company size of 1,001 to 5000 workers and revenue of $879 million.

itelbpo Outsourcing

The company’s Jamaica outsourcing operation covers telecommunications, retail, utilities, travel and healthcare/hospitality, automotive, and consumer products. With its modern technology, the company provides excellent omnichannel solutions and optimized BPO solutions.

They also offer several customer-focused engagement services, including voice, webchat, social media, and live chat. The company projects to have 5000 employees within the next five years through acquisitions and from existing clients.

itelbpo’s BPO services and pricings

The firm is an information technology and outsourcing company that offers these services:

  • Outbound/inbound customer engagement
  • Recruitment services
  • Social media
  • Booking services
  • Customer service, support/experience
  • Data entry and processing
  • Google Pay Per Click (PPC) management
  • B2C telemarketing and telesales
  • Omni Channel Services
  • Back office functions

Itel’s pricing

Itel’s prices depend mainly on the client’s business needs and specifications. Generally, the company guarantees about 50% lower prices than the US, especially on their voice-based call center delivery costs. On average, the business charges less than $25/hr.

How itelbpo outshines its competition

Itel outperforms its competitors by staying committed to its core values that allow the business to thrive. These values include: 

  • Integrity, family, quality, and reliability
  • An excellent customer relationship through its customer support
  • Assessing and employing the best talents to deliver exceptional services to their customers

Any BPO service that intends to excel among its competitors must outshine them in terms of infrastructure and modern technology. Itel does not fall short in this regard, as they have one of the best technologies and staff with the technical know-how to handle the technologies.

Key executives

Yoni Epstein (CEO and Chairman)

Yoni Epstein is the current CEO and chairman at Itel intelligent solutions and is a top gun in the outsourcing industry in the Caribbean. He’s also the first vice president of the Business Process Industry Association of Jamaica (BPIAJ).

Kirkland Alverange (Head of Operations)

Kirkland has been the head of operations at Itel innovative solutions since November 2018.

Kieran Long (Vice President of Account Management)

Kieran is the senior vice president of account management at the firm. He’s an internationally recognized leader in customer operations and large-scale people.

itelbpo reviews and comparisons

Itel is a forerunner in the BPO solutions and call center industries in Jamaica. Here’s a review from a client, Vendor Management, a telecommunications company:

“We invest in our people. We also want our CX partner to invest in their people. Itel fully supports and matches that as part of their own values.”

itelbpo’s contact information

itelbpo’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1.305.600.1402.


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