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ISTA Solutions

3.4/5 • Glassdoor rating

Overview

ISTA Solutions is a full-service BPO provider dedicated to helping your business thrive. We specialize in healthcare outsourcing, bringing years of expertise to staffing agencies, medical billing companies, clinics, DME, laboratories and more. At the same time, we proudly serve a range of other industries – from restaurants to airlines – delivering the same high standards of support across the board. Our comprehensive services cover everything from customer support and patient scheduling to billing, claims processing, recruitment, and back-office operations. With headquarters in New Jersey and major operations in the Philippines and South Africa, we offer the perfect blend of onshore quality and offshore efficiency. When you partner with ISTA, you gain a dedicated extension of your team that is organized, responsive, and committed to your success. We handle the busy work and critical processes behind the scenes, so you can focus on your core business knowing a reliable team has your back.

What ISTA Solutions offers its clients

ISTA Solutions is your “business in a box” outsourcing partner – we take care of the talent, training, and processes so you don’t have to. In other words, we provide off-site staffing with on-site results. Our team will function as a seamless extension of your company, delivering the quality and productivity you’d expect from in-house staff, but at a fraction of the cost. Whether you need one receptionist or an entire customer service department, we can source and manage top talent for virtually any role. What makes us truly unique is our hands-on approach and transparency: we build each client solution from the ground up, tailor-fit to your needs, and keep you informed every step of the way. With ISTA, you get a one-stop solution to scale your operations quickly and confidently, while we uphold the honesty and excellence that set us apart.

How ISTA Solutions outshines the competition

We distinguish ourselves in the BPO industry through our core principles and approach:

Transparency & Honesty: ISTA operates with complete openness. We offer flat-rate, gimmick-free pricing (you only pay for productive work – no hidden charges) and clear communication at all times. You’ll always know what we’re doing, and we’ll give you truthful assessments and updates. This level of trustworthiness is not something every competitor can claim, and it makes our partnerships strong and long-lasting.

Robust Management Structure: Unlike many providers that simply place staff and walk away, we provide a well-organized management hierarchy for every client account. Your outsourced team is closely supervised by experienced team leaders and managers who ensure quality control and accountability. Issues get resolved quickly because there’s always a clear chain of command and dedicated support overseeing your operations. Our organized approach means nothing falls through the cracks – a big advantage over competitors with less oversight.

Operational Excellence & Training: We don’t just plug people into roles; we set them up to excel. ISTA has internal departments focused on Operational Excellence and Compliance that continuously improve our workflows. We train our staff thoroughly in your processes and culture, and we monitor performance diligently. The result is higher productivity, accuracy, and customer satisfaction for you. Our commitment to ongoing training and quality improvement is a standout factor that ensures you get better results than you would elsewhere.

Customized Solutions: Flexibility is in our DNA. We know every client’s needs are different, so we tailor our services to fit you – something many competitors won’t do. Need a custom software tool or a specific workflow adjustment? We have the in-house capability to develop and implement it. We don’t force you into a one-size-fits-all model; instead, we adapt to your business. This agility and willingness to innovate give you a competitive edge and sets us apart from BPOs that offer cookie-cutter solutions.

Industry Expertise: Our focus in healthcare outsourcing means we understand the high stakes of compliance, accuracy, and empathy in that field better than most. We bring that same level of expertise and meticulous care to all industries we serve. With ISTA, you’re working with a team that “gets it” – we speak the language of your industry, adhere to its regulations and best practices, and deliver results that reflect a deep understanding of your business. This specialized know-how helps us outshine competitors, especially in complex sectors like healthcare where experience matters.

ISTA Solutions company structure

ISTA Solutions is part of The Towne Group, a U.S.-based family of companies with deep roots in healthcare services. Our parent organization has been at the forefront of staffing since 1991, and ISTA was launched in 2016 to expand that legacy into broader Business Process Outsourcing. We remain a privately-held company under The Towne Group, which provides us with a strong foundation of stability and decades of industry experience. ISTA Solutions is led by CEO Debbie Weinfeld, whose hands-on leadership drives our strategic vision and ensures we stay true to our values of transparency, organization, and client-centric service.

Sample highlight service offering of ISTA Solutions

We are confident in the value we deliver, so we love to make it easy for new clients to try us out. We’re proud to offer clients a 6-week free buffer agent when they sign up with us. This means that in addition to your core team, ISTA will provide an extra team member at no cost for the first six weeks to help absorb workload, support onboarding, and ensure a smooth transition. It’s our way of setting you up for success from day one—without added risk or cost. This extra support helps your team ramp up faster and provides added flexibility as we fine-tune processes together. It’s just one more way ISTA delivers value beyond expectations.

Headquarters

4547 Route 9N, 07731, Howell , NJ

Public or Private

private

Seats or staff

-

Revenue

$30 Mil. - $100 Mil.

Industries

-

Details

Executive

Debbie Weinfeld

Year Founded

02/01/2016

Countries of fulfillment
  • Philippines
  • South Africa
Sectors
  • Admin Support
  • Back Office Support
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • Inbound & Outbound
Contact information

7329944782

[email protected]

https://www.istasolutions.com/

About ISTA Solutions: Review and comparison

ISTA Solutions is a full-service BPO staffing provider that offers the flexibility of offshore support with the familiarity of an on-site team. It works closely with clients, delivering tailored offshoring solutions designed to drive long-term success and sustainable growth.

ISTA Solutions is part of the Towne Group, a U.S.-based family of companies rooted in healthcare services since 1991. This company was established in 2008 to expand the group’s legacy into broader Business Process Outsourcing.

ISTA Solutions remains a privately held company backed by the strength and stability of its parent organization. 

More than a vendor, ISTA serves as a true remote operations partner. Clients benefit from a dedicated team that is fully invested in their success, providing strategic guidance, responsive collaboration, and dependable execution.

While healthcare remains a core specialty, with clients including staffing agencies, medical billing companies, clinics, DME providers, and labs, ISTA Solutions also supports diverse industries such as hospitality, aviation, and customer service. 

Across every sector, ISTA upholds consistent standards of quality, efficiency, and professionalism, helping businesses streamline operations and scale with confidence.

ISTA Solutions Outsourcing

ISTA Solutions is headquartered in New Jersey, USA, and it also has a physical office in Makati, Manila. Its workforce consists of over 1,500 remote employees, who handle more than 2 million daily transactions, demonstrating its capacity to manage high-volume processes. 

Through strategic offshoring services, ISTA Solutions enables international clients to reduce overhead costs by up to 50%, making it an attractive option for companies seeking scalable, reliable support. 

Its global presence, strong infrastructure, and focus on quality make ISTA Solutions a trusted partner for businesses aiming to boost productivity while maintaining cost efficiency in a competitive market.

ISTA Solutions’s BPO services and pricings

ISTA Solutions provides offshore staffing, recruitment, and specialized services for the following industries:

Medical Billing

  • Prior authorization
  • Collections
  • Census
  • Insurance coordination and validation

ABA Companies

  • Payroll
  • Billing 
  • Prior authorization review
  • Insurance verification
  • 24/7 customer support 

Laboratories 

  • Critical lab results
  • 24/7 customer service
  • Prior authorization and verification
  • Appointment set up and confirmations

Medical Equipment (MDE)

  • Order fulfillment
  • Resupplies
  • Billing and collections
  • 24/7 customer service
  • Insurance and authorization verification

Long-Term Care Facilities

  • Chart audits
  • Recruiting
  • Referral management
  • Clinical reimbursement
  • Discharge management 

Homecare Agencies

  • Payroll
  • Billing
  • Prior authorization review
  • Insurance verification
  • 24/7 customer support

Pharmacies

  • Rejections
  • Census
  • Clarifications
  • Cost containment
  • Data entry
  • Reconciliation
  • Veterinary pharmacy
  • 24/7 customer service

Airlines

  • Reservation management
  • Ticketing
  • Billing
  • VIP desk
  • 24/7 customer support

Medical Scribes

  • Real-time documentation
  • EHR management
  • Patient charting
  • Transcription
  • Medication and lab order entry
  • Coding assistance
  • 24/7 support

Food Service

  • Order processing
  • Inventory management
  • Billing
  • Payroll
  • Customer support 
  • 24/7 customer support

Finance

  • Sales and lead generation
  • Invoice management and review
  • Accounts payables and receivables
  • 24/7 customer support

ISTA Solutions’ pricing 

ISTA Solutions offers flexible pricing tailored to your needs, project size, and selected services. There are no fixed packages—costs are adjusted to fit your specific goals.

Get in touch with ISTA Solutions to discuss your requirements and receive a personalized proposal that suits your budget.

How ISTA Solutions outshines its competition

ISTA Solutions sets itself apart from the competition by delivering a seamless, client-focused outsourcing experience. Its strength lies in its ability to integrate smoothly with in-house teams, designing intuitive workflows that keep operations running without disruption. 

What truly differentiates ISTA Solutions is its commitment to clear, ongoing communication; clients receive regular updates throughout the day, ensuring full visibility and alignment. 

The team’s diligence is evident in its extended work hours, often completing tasks overnight so results are ready by morning. 

ISTA Solutions also excels in problem-solving, offering smart, timely solutions that remove operational roadblocks. Each client is assigned a dedicated team that adapts to evolving needs, providing both flexibility and consistency. 

With a structured workflow, strong supervision, and a focus on training, the company ensures high performance and continuous improvement. 

This balanced approach to communication, customization, and execution allows ISTA Solutions to consistently deliver reliable results and stand out in a competitive outsourcing landscape.

Key executives

Debbie Weinfeld (Chief Executive Officer)

Debbie is the Chief Executive Officer of ISTA Solutions, a role she has held since March 2016.  She brings over 17 years of experience in healthcare outsourcing to the company.

Prior to her tenure at ISTA Solutions, she served as Director of Business Development and Office Manager at Towne Nursing Staff, Inc. from November 2007 to March 2018 . Under her guidance, ISTA Solutions has become a trusted partner for healthcare organizations, offering tailored remote staffing solutions that enhance operational efficiency and reduce costs.

ISTA Solutions reviews and comparisons

ISTA Solutions’ website features a compelling collection of client success stories and testimonials from business leaders across various industries. 

These firsthand accounts highlight the positive impact of ISTA Solutions’ services, emphasizing long-term trust, measurable results, and a commitment to delivering real value. 

“I have been working with ISTA from the beginning, and they have been invaluable in handling the reconciliation of claims, collections, and census. With a large team of agents, they have complemented our in-house team, significantly reducing our costs and increasing our productivity.” – E. Buxbaum, Specialty Rx

ISTA Solutions’s contact information

ISTA Solutions’s main headquarters is located in:

4547 Route 9N, 07731, Howell , NJ

Further, you may virtually reach out the company through the following contact information:

Website https://www.istasolutions.com/
LinkedIn https://www.linkedin.com/company/istasolutions
Facebook https://www.facebook.com/istasolutionsph

In addition, you may email them at [email protected] or call 7329944782.

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