iSON Xperiences

iSON Xperiences is a multinational CXM and BPO provider founded in 2011. Although focused on sub-Saharan Africa, the organization has expanded operations to over 18 countries.

These include the UK, UAE, Egypt, India, Nigeria, South Africa, Kenya, Ghana, Uganda, Zambia, Tanzania, Malawi, Rwanda, Botswana, Liberia, Burkina Faso, Niger, and Ethiopia.

The organization has 35 centers across the globe. Its main headquarters are in Dubai.

The organization has over 15,000 employees with expertise and training in leading-edge business outsourcing practices. Local African employees account for more than 99.5% of its workforce.

iSON primarily partners with mid to large-sized businesses. However, the company can offer some affordable staffing solutions to smaller companies. Teams have experience with many sectors, such as telecom, BFSI, energy & utilities, media & entertainment, government, retail, aviation, and e-commerce. 

The organization provides a wide selection of outsourcing solutions through several channels. Its services include the following:

• Analytics and AI
• Applications and tools
• BPaaS
• Contact centre technology
• Consulting
• Credit Management solutions
• Enterprise solutions
• Intelligent Automation
• Omnichannel customer services
• Surveys and data collection
• Social media management
• Outbound sales
• Verification services

iSON Xperiences’ pricing

The company does not publicly disclose pricing information.

iSON Xperiences offers a winning combination of flexibility, customization, and digital CX solutions. They don’t do one-size-fits-all. Instead, they tailor solutions that meet clients’ specific needs.

With their  “Right-Shoring” strategy, iSON Xperiences ensures a perfect fit by providing solutions that maximize CSAT and improve both operational and cost efficiencies. 

• Located in the top favored Offshoring CX destinations.
• Over 18,000 employees in 19 countries, servicing customers in over 40 languages.
• 50 million+ customer interactions monthly.
• Trusted by leading brands across industries.

Additionally, the company has received the following recognition:

• 2024 – BPO of the Year – Ghana West Africa Business Excellence awards
• 2023 – Major Contender:  Everest Group CXM PEAK Matrix Assessment for EMEA
• 2023 – HR Oscars for HR Best Practices, Nigeria
• 2023 – Prestigious Brand Award – Asia
• 2023 – African Leadership and Best Employer Brand awards
• 2023 – 6 x Contact Centre World Awards
• 2022 – Top 50 companies to watch in 2022
• 2021 – People First HR Excellence Awards
• 2019 – GITTA BPO Company of the Year
• 2019 – Contact Centre of the Year – BoICT Award
• 2018 – SERAs Award for Best Workplace Practices 
• 2016 – Competitive Strategy Innovation and Leadership in West Africa by Frost and Sullivan 
• 2015 – Great Place to Work for Best Practices and CSR

Pravin Kumar (Global CEO)

Pravin Kumar joined the company in 2013. He has over 35 years of business experience and has developed three business empires.

Public reviews for the company are limited. However, through case studies presented on the company website, iSON Xperiences shares how its partnerships have benefited clients.

The studies support that iSON meets goals for quality improvement, cost savings, improving efficiency, enhancing customer acquisitions, and generating revenue

iSON Xperiences’s main headquarters is located in:

Dubai

Further, you may virtually reach out the company through the following contact information:

Website https://www.isonxperiences.com

LinkedIn https://www.linkedin.com/company/isonxperiences/

Facebook https://www.facebook.com/iSONXP/

In addition, you may email them at [email protected] or call .

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