Intelegencia

Services & Capabilities

The customer-service line covers support, CX, outbound and back office. The contact page menu lists the tasks. — "Customer Support & Helpdesk Intelligent Customer Experience (CX) Telemarketing & Outbound Training & Quality Management E-commerce Support Data Entry & Virtual Assistant" The same menu adds specialist lines after finance and accounting. — "Healthcare BPO (Medical Billing, RCM) Legal Process Outsourcing (LPO) HR Outsourcing" The record lists only technical support as a service line.

Application engineering is the larger pillar by case-study count. The case-study page filters its library. — "Service Line All ( 92 ) Engineering ( 47 ) Marketing ( 35 ) BPO ( 11 )" Engineering and marketing together outnumber BPO, so the BPO line is a minority of the published work.

Digital marketing is a third pillar. The contact menu names the offers. — "Digital Advertising & Paid Media AI-Driven SEO & Findability Web Design & Digital Personalization" The pillar is run by the same team as the engineering work, according to the services page.

Two named products sit beside the services. The contact form lists them. — "Products Multiple Products Sentio AIRA"

Client Base & Market Position

Client names are withheld for confidentiality. The case-study page states the reason. — "Most of our work is under NDA, so client names stay private." The about page gives a client count. — "160+ Global Customers" A buyer should ask for references that can be called under NDA.

Published outcomes are quantified but unnamed. A retail support case reports gains. — "CSAT Improvement +8.0 pts Email SLA Improvement +19.7 pts" The page does not give the client's name, size or the period measured.

Sector coverage is broad. The industries page lists the verticals. — "Intelegencia serves global banks, insurers, and fintech companies with core banking modernization, AI-powered fraud detection, banking process automation, digital lending, and compliance-ready BPO services." The record names education and technology only.

An independent ranking appears in the timeline. The about page records it. — "Recognized twice as a Deloitte Technology Fast 50 India company" The record description names the India fast fifty list and an Asia fast five hundred list.

Delivery Infrastructure & Operations

Delivery sits in India and the Philippines. The timeline records the Philippine entity. — "Officially registers in the Philippines, strengthening global delivery capabilities and regional presence." The contact page lists the Philippine cities.

Hiring. The record shows forty-three open postings in its open-jobs field and rates hiring pace as medium. Its fifteen recent open rows, dated between twenty-fourth October and second November twenty twenty-six, are all in the Philippines, in Metro Manila and Calabarzon among other locations, for roles such as service delivery manager, trainer and training lead. The record's job rows also include roles that do not match the firm's services, so the count of open postings is not read as the firm's own hiring.

A second technology centre is in Bengaluru. The timeline records the opening. — "Opens its second technology center in Bengaluru, expanding engineering and innovation capabilities." The contact page lists Noida and Hyderabad as offices and does not list Bengaluru, so the office list and the timeline differ.

Compliance is described as a design principle. The industries page names HIPAA in healthcare, PCI-DSS in financial services and SOC two in technology, and states the principle. — "our solutions are built with regulatory requirements embedded from the first line of architecture."

The firm grew through acquisitions. The timeline records three. — "Acquires Unyscape, significantly expanding digital transformation, marketing, and customer experience capabilities." A later step names two more. — "Acquires OVE and Cupertino Techvox"

Ownership, Financials & Scale

The CEO is described as the founder. The leadership page names him. — "Perry Chaturvedi Founder & CEO" The footer gives a corporation as the operating entity.

No public revenue figure was found. The platform record carries an enrichment-vendor estimate with no as-of date. A buyer who needs scale should ask for audited accounts.

The firm states its own headcount at two thousand plus, and the record says less. The about page's dated twenty twenty-six timeline entry records a milestone of two thousand staff. — "advances AI-first innovation by embedding artificial intelligence across services" The firm's counter block carries no date. The record puts the workforce at nine hundred and sixty, under half of the firm's own figure, and it does not say which count is current.

People, Leadership & Culture

The founder-chief executive leads a short executive team. The leadership page lists the executives. — "Atin Amit Chief Technology Officer" It adds a country head. — "Rishi Raj Pradhan SVP & Country Head - Intelegencia Philippines" The page also names the head of BPO growth. — "Mico Areglado SVP Intelegencia BPO" The title continues with a growth and client-services remit. The record shows the same three names and adds further titles that the page does not list.

Operating leaders are listed below the executives. The page names the next layer. — "Varun Goel Associate VP, Client Success & Digital Marketing" It lists corporate and country HR leads. — "Antarlina Mathews Director - Corporate HR" The page gives each leader a one-line quote and no biography.

Culture is described through benefits. The culture page lists them. — "Comprehensive health coverage, on-site fitness facilities, and mental-health resources" It also states a flexibility offer. — "We offer flexibility and the resources you need to find that perfect work-life balance." The page gives no attrition or engagement data.

Technology & Innovation

AI is the stated direction. The about page links growth to it. — "advances AI-first innovation by embedding artificial intelligence across services to help businesses transform and scale." The same timeline entry records the two-thousand milestone.

The blog is active. The blog index carries recent dated posts. — "Varun Goel Oct 29, 2026 9 min read How Personalization Is Transforming Customer Engagement in 2027" The posts are marketing and engineering guidance and not news about the firm.

The record's news rows. The record carries eight news rows: a January twenty twenty-six LinkedIn post announcing the appointment of a Senior Vice President and Country Head, which fits the leadership page, and seven forum posts, six of them on r/BPOinPH or r/buhaydigital, dated between May twenty twenty-four and March twenty twenty-six, that mention the firm's name. None carries a link, and none is a firm announcement from the last ninety days.

Strategic Assessment

Strengths

A stated headcount in the low thousands. The firm gives the figure on two pages, with a timeline milestone.

A multi-pillar offer. Engineering, digital marketing and BPO are sold by one team.

A named founder-chief executive and executive team. A buyer can identify who is accountable.

Risks and Vulnerabilities

Unnamed clients. The firm cites NDAs, so references need to be requested.

Minority BPO line. The published work is mostly engineering and marketing, so a buyer of contact-centre services should test the BPO bench specifically.

Inconsistent office detail. The timeline names a Bengaluru centre that the office list does not show.

Opportunities

Publish references and certificates. Named or NDA-verifiable clients and certificate details would support the compliance claims.

Publish BPO site capacity. Seat counts for the Philippine sites would help contact-centre buyers.

Outlook

Intelegencia is a founder-led technology and services group of about two thousand employees on its own count, with a BPO pillar delivered from India and the Philippines. A buyer should confirm which team would deliver a BPO programme, ask for NDA-covered references and security certificates, and check the office and entity details before contracting.

Record and Tier Note

The directory files Intelegencia under the United States with a technical-support service line, education and technology verticals, delivery in India, Ireland, the Philippines and the United States, and no certifications. The firm's pages show engineering, digital marketing and customer-service pillars, offices in India, the Philippines and Philadelphia, and no Irish site. The record's leadership list names the chief executive, the chief technology officer and the country head, and it adds directors and specialists, some of whom the leadership page lists under other titles. The revenue estimate comes from an enrichment vendor and carries no as-of date. The record city is Atlanta, while every firm page shows Philadelphia. The record's description says the firm supports over one hundred clients, while the about page says one hundred and sixty plus customers. The record gives the sales executive a longer title than the leadership page does.

Tier C. The firm is private and unlisted, it publishes a headcount of its own, and the cited sources are its own pages.