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Insurance Support Services

3.8/5 • Glassdoor rating

Overview

Insurance Support Services International Corporation (ISSI Corp) is a specialized business process solutions company that strives to provide the global insurance industry with strong support, stability and long-term peace of mind.

Founded in 2010, ISSI Corp is a Manila-based company with over a decade of experience in supporting insurers with Contact Center Solutions, Back-office Support and Sales & Marketing.

Among our core strengths and capabilities are our adaptability and network, which allow us to perform classical outsourcing services that could evolve into joint ventures.

Our BPO operations serve US insurers (700+ FTEs) and US and Australian pet health insurers through our joint venture PetSure Services Inc. (450 FTEs).

What Insurance Support Services offers its clients

We provide insurance companies with more peace of mind by providing higher efficiency, better quality, and greater effectiveness in their customer service.

How Insurance Support Services outshines the competition

ISSI Corp provides insurance-focused business process solutions whether outsourced or joint venture that help insurers grow profitably and focus on high-level and strategically important work.

We enjoy supporting your business to go to the next level with our consistently high-performing workforce and innovation. Transform your business with ease with our insurance offshore solutions.

12+ years of experience
Insurance-focused expertise
Clients include 3 of the top 10 US Insurers
Trusted by 1 of the top IT Service Companies in the world
1,100+ associates

Insurance Support Services company structure

We are a corporate BPO with shares owned by a domestic non-life insurance company based only in the Philippines and by a few individuals both local and international.

Headquarters

1012 Triangle Drive, Fort Bonifacio, 1634, Taguig, Metro Manila

Public or Private

private

Seats or staff

1,000

Revenue

$15 mil. - $25 mil.

Industries
  • Financial Services
  • SaaS
  • Software Tech/IT

Details

Executive

John Echauz

Year Founded

02/22/2011

Countries of fulfillment
  • Philippines
Sectors
  • Customer Service
  • Full service BPO
  • Specialized BPO Vertical
Contact information

+63285555019

https://www.issicorp.com


About Insurance Support Services: Review and comparison

Insurance Support Services International (ISSI Corp) was founded in 2010. This Manila-based firm provides business process outsourcing and technology solutions to the worldwide insurance market.

The team at ISSI Corp works to guarantee that all stakeholders’ demands are met satisfactorily. 

ISSI Corp is proud to say that in the middle of the pandemic, over 600 employees delivered great assistance, exceeding client expectations for service levels and ensuring business continuity.

Further, ISSI Corp is driven by the following core values:

Uprightness and propriety

  • In both professional and personal life, uprightness and maturity are valued
  • Throughout day-to-day operations and activities, strive for honesty and justice
  • Regardless of the scenario or business challenges, strive to run the firm with the highest propriety

Professionalism

  • Establish and promote a strong work ethic
  • Commit to assisting business partners in providing excellent service to their clients
  • Think that this strategy and mindset generates all good possibilities

Honesty

  • It is essential to be truthful in every action and decision
  • Ensure that you honor your word and fulfill your promises
  • Strive to communicate with clarity and take accountability for the words and actions

Insurance Support Services Outsourcing

Our BPO operations serve US insurers (700+ FTEs) and US and Australian pet health insurers through our joint venture PetSure Services Inc. (450 FTEs).

We serve 3 of the top 10 insurance companies in the United States, and 1 of the 20 biggest global IT companies that cater to insurers. 

 

Insurance Support Services’s BPO services and pricings

The following services provided by ISSI Corp will assist you in achieving your company goals and allow you to concentrate on more strategically significant tasks:

CONTACT CENTER SOLUTIONS

We help create positive connections with your customers to keep them delighted so they will stay loyal to you. Our clients enjoy high Customer Satisfaction and Net Promoter Scores.

1. Customer Service
General & Product Inquiries
Closed-loop CX Feedback
Claims Filing
Policy Management
Payment Processing

2. Technical Support
Product Support

BACK-OFFICE SUPPORT

We provide cost-effective and reliable back-office support services that help increase your team’s efficiency and allow you to focus on strategically important work.

1. Customer Service
Detractor Analysis
Policy Handling
Policy Transfer
Transfer of Assets

2. Quality Management
Quality Assurance

3. Artificial Intelligence
AI Training

SALES & MARKETING

Scale up your customer outreach and accelerate your revenue growth with our AI-Powered Sales Lead Builder ™ solution and Revenue Digital Assistants™. We help you generate leads, build quality pipelines faster, and drive revenue-generating conversations.

Lead Generation
Lead Pre-qualification
Prospecting
Lead Qualification

ISSI Corp pricing

ISSI Corp’s rates are customized and dependent upon each customer’s and client’s sought services. However, they provide a free consultation. Contact their team today.

How Insurance Support Services outshines its competition

ISSI Corp is on a mission to attain their targeted business objectives by providing superior insurance support services to its clients.

To compete in an industry with rising demands and service expectations, ISSI Corp strives to give their colleagues meaningful work, engaging career possibilities, and the tools required for service excellence.

Key executives

John Echauz (Chairman and CEO)

John is a co-founder and the CEO of ISSI Corp. He also co-founded PINVEST, an investment promotion and facilitation company for the Philippines. He holds an MBA from Columbia Business School, New York, and a BS in Industrial Engineering from De La Salle University, Manila.

Hermann Lischer (Vice Chairman)

Hermann is a co-founder and the Vice Chairman of ISSI Corp. He is a Swiss national who held various executive roles in different countries.

Insurance Support Services reviews and comparisons

Here is one amazing review from one of ISSI Corp’s clients. Read more on their website: 

“The lady who just helped me, and she did such a good job. I could clearly understand her, she was very professional, she regarded my privacy, she definitely knew what the problem was. She did an excellent job.

She made me feel comfortable that if I have a problem I could call up and talk to somebody who knows what they’re doing. So, congratulations to you and your worker. You’re doing a fine job.” — Client at ISSI Corp.

Insurance Support Services’s contact information

Insurance Support Services’s main headquarters is located in:

1012 Triangle Drive, Fort Bonifacio, 1634, Taguig, Metro Manila

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +63285555019.

References

Insurance Support Services news, podcast & articles

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Insurance Support Services videos & images

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About OA

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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