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3.3/5 • Glassdoor rating


ICCS, a Business Process Outsourcing company, proposes to assist your setup by not only executing the typical outsourced BPO services, but by committing to provide the essential support for escalation to next levels. To this end, in capacity of a BPO company, we have worked out a befitting partnership model, wherein we suffice as your operational arm and thus make the growth transformation easier & profitable.

We launched operations as a BPO call centre, in the year 2002, with the brand title ‘Atsoft Services’. Over the years, to meet diverse client needs, service offerings increasingly became customized and thus to formalize the transition, Atsoft Services has been rebranded as ICCS



Public or Private


Seats or staff



$500 mil. - $1 bil.





anuj gupta, President

Year Founded


Countries of fulfillment




Contact information

91 11 49920000

About ICCS: Review and comparison

Insight Customer Call Solutions (ICCS) is a Business Process Outsourcing (BPO) solutions provider that specializes in assisting its client companies with system setup not just by providing traditional BPO services but by a commitment to provide the necessary tools and consultation to escalate clients’ business to new heights.

To accomplish these goals, ICCS has developed a mutually beneficial partnering model in which this BPO solution provider functions as an operational center for its clients, handling time-consuming and menial tasks, so that clients can focus on their core competencies, making it easier to scale and increase profitability

ICCS Outsourcing

ICCS provides cost-effective solutions, business intelligence, technological assistance, and industry experience to help its client companies meet their needs and goals. This BPO service provider employs an impressive staff of highly experienced, rigorously trained professionals who are passionate about serving its clients.

ICCS provides solutions for clients in many industries, including DTH, automotive, banking and finance, ecommerce, FMCG, healthcare, insurance, retail, startups, IT/ITES, telecommunications, travel and hospitality, logistics, manufacturing, media and entertainment, and utility services.

ICCS’s BPO services and pricings

To meet the needs and goals of its client companies, ICCS provides the following BPO services:

Back Office Services

  • Data Entry
  • Data Mining
  • Catalog Management
  • Data Management
  • Purchase Order Processing
  • Transaction Processing
  • Billing Services
  • Invoicing Services
  • Application Processing
  • Database Management
  • E-Commerce and Retail
  • Accounting Data Entry
  • Indexing of Documents
  • OCR Services

Chat and Email Services

  • Query resolution
  • Technical support
  • Automated response
  • Order fulfillment verification
  • Purchase processes
  • Website response

Inbound Call Center Services

  • Customer service
  • Answering service
  • Inquiry handling
  • Technical support
  • Helpdesk
  • Order taking

Market Research

  • Finding and analyzing the target audience
  • Defining the research problems and objectives
  • Presenting findings
  • Collecting data
  • Creating custom market research plans
  • Market surveys
  • Setting up a research plan
  • Custom 24/7 support services
  • Daily updates

Outbound Call Center Services

  • Upselling and Cross-selling
  • Appointment Setting
  • Market Research
  • Lead Generation
  • Service or Product Promotion
  • Telemarketing

Tech Support Services

  • Customer Support
  • Hardware and Product Support
  • L1, L1.5, and L2 Technical Support
  • IT Support

They also offer Recruitment Process Outsourcing.

Insight Customer Call Solutions’ pricing

ICCS carefully tailors each service package to meet the needs and goals of a particular client company, so no two solution packages are identical. Prices vary accordingly.

Contact them for a consultation and quote.

How ICCS outshines its competition

ICCS stands out among its BPO service provider peers for a few reasons, including its infrastructural and technological capabilities, the strength of its employees and personnel, its high level of information security, its commitment to quality, and its cost-effectiveness.

Key executives

Anuj Gupta (President)

Gupta received his diploma from St. Joseph Academy and specializes in Business Process Management.

ICCS reviews and comparisons

Clients give this company high praise for the experience and professionalism of its personnel and the cost-effectiveness of its solution packages.

ICCS’s contact information

ICCS’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 91 11 49920000.


ICCS news, podcast & articles

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ICCS videos & images

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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