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Overview
Headquarters
-
Public or Private
private
Seats or staff
1000-4999
Revenue
$500 mil. - $1 bil.
Industries
-
About ICCS: Review and comparison
Insight Customer Call Solutions (ICCS) is a Business Process Outsourcing (BPO) solutions provider that specializes in assisting its client companies with system setup not just by providing traditional BPO services but by a commitment to provide the necessary tools and consultation to escalate clients’ business to new heights.
To accomplish these goals, ICCS has developed a mutually beneficial partnering model in which this BPO solution provider functions as an operational center for its clients, handling time-consuming and menial tasks, so that clients can focus on their core competencies, making it easier to scale and increase profitability
ICCS Outsourcing
ICCS provides cost-effective solutions, business intelligence, technological assistance, and industry experience to help its client companies meet their needs and goals. This BPO service provider employs an impressive staff of highly experienced, rigorously trained professionals who are passionate about serving its clients.
ICCS provides solutions for clients in many industries, including DTH, automotive, banking and finance, ecommerce, FMCG, healthcare, insurance, retail, startups, IT/ITES, telecommunications, travel and hospitality, logistics, manufacturing, media and entertainment, and utility services.
ICCS’s BPO services and pricings
To meet the needs and goals of its client companies, ICCS provides the following BPO services:
Back Office Services
- Data Entry
- Data Mining
- Catalog Management
- Data Management
- Purchase Order Processing
- Transaction Processing
- Billing Services
- Invoicing Services
- Application Processing
- Database Management
- E-Commerce and Retail
- Accounting Data Entry
- Indexing of Documents
- OCR Services
Chat and Email Services
- Query resolution
- Technical support
- Automated response
- Order fulfillment verification
- Purchase processes
- Website response
Inbound Call Center Services
- Customer service
- Answering service
- Inquiry handling
- Technical support
- Helpdesk
- Order taking
Market Research
- Finding and analyzing the target audience
- Defining the research problems and objectives
- Presenting findings
- Collecting data
- Creating custom market research plans
- Market surveys
- Setting up a research plan
- Custom 24/7 support services
- Daily updates
Outbound Call Center Services
- Upselling and Cross-selling
- Appointment Setting
- Market Research
- Lead Generation
- Service or Product Promotion
- Telemarketing
Tech Support Services
- Customer Support
- Hardware and Product Support
- L1, L1.5, and L2 Technical Support
- IT Support
They also offer Recruitment Process Outsourcing.
Insight Customer Call Solutions’ pricing
ICCS carefully tailors each service package to meet the needs and goals of a particular client company, so no two solution packages are identical. Prices vary accordingly.
Contact them for a consultation and quote.
How ICCS outshines its competition
ICCS stands out among its BPO service provider peers for a few reasons, including its infrastructural and technological capabilities, the strength of its employees and personnel, its high level of information security, its commitment to quality, and its cost-effectiveness.
Key executives
Anuj Gupta (President)
Gupta received his diploma from St. Joseph Academy and specializes in Business Process Management.
ICCS reviews and comparisons
Clients give this company high praise for the experience and professionalism of its personnel and the cost-effectiveness of its solution packages.
ICCS’s contact information
ICCS’s main headquarters is located in:
N/A Further, you may virtually reach out the company through the following contact information:
Website https://www.iccs-bpo.com
Facebook https://www.facebook.com/ICCSBPO
In addition, you may email them at [email protected] or call 91 11 49920000.
References
https://www.glassdoor.com/Overview/Working-at-Insight-Customer-Call-Solutions-EI_IE1365022.11,42.htm
https://www.crunchbase.com/organization/iccs
Independent
