Hire Live Support

Hire Live Support Inc. is a trusted outsourcing partner offering professional Call Center, Virtual Assistant, and Digital Support Services for B2B and B2C businesses. With over 300 trained agents and more than a decade of industry experience, we specialize in delivering customized, scalable, and value-driven solutions for startups, SMBs, and enterprises.

Our core focus is to help brands scale effortlessly by providing live chat, phone, and email support that enhances customer satisfaction and strengthens brand loyalty. We empower businesses by integrating seamlessly with your operations—whether you’re using custom-built systems or mainstream CRMs. Our team is fully adaptable and trained to deliver high performance using your preferred tools.

We support a wide range of industries including Finance, Healthcare, Technology, Retail, E-commerce, and Food Services. From handling customer communication to managing back-office processes and digital campaigns, we become an extension of your in-house team.

Whether you’re a startup, a solo entrepreneur, or a growing business—Hire Live Support is your partner in driving meaningful customer experiences and operational excellence.

What Hire Live Support offers its clients

Hire Live Support offers businesses a broad range of BPO, customer support, virtual assistant, back-office, sales, technology, and digital marketing services.

Its primary customer experience services include 24/7 customer support, phone support, email support, live chat, inbound and outbound call center services, lead qualification, appointment setting, and multichannel customer support. The company can provide dedicated, priority, shared, or customized support models depending on the client's requirements.

Its Virtual Assistant Services help businesses outsource administrative and operational work such as email and calendar management, appointment scheduling, customer inquiries, order processing, ecommerce management, data entry, product catalog updates, customer follow-ups, review management, and other repetitive business tasks.

Its Back Office BPO Services include data entry, database management, document processing, bookkeeping support, HR and payroll administration, and industry-specific administrative operations. These services can be scaled from limited weekly support to a dedicated remote team.

For businesses focused on growth, Hire Live Support provides lead generation, appointment setting, sales support, digital marketing, SEO, PPC, social media marketing, content writing, graphic design, and animation.

The company also provides web development and technology services, including WordPress, Shopify, Magento, Wix, Laravel, CodeIgniter, Squarespace, backend development, and related website solutions.

More recently, Hire Live Support has positioned AI-driven BPO as an additional service category, combining AI automation with trained human teams for customer support, ticket processing, data processing, lead generation, and continuous customer interaction.

How Hire Live Support outshines the competition

Hire Live Support differentiates itself by combining human-led customer service, dedicated remote teams, technology, and flexible outsourcing models rather than focusing exclusively on low-cost staffing.

A major differentiator is its human-in-the-loop approach to AI. Hire Live Support uses AI to improve speed, automation, data processing, and workflow efficiency while maintaining human involvement for complex, sensitive, or relationship-driven customer interactions. The company specifically emphasizes that AI should assist human agents rather than completely replace them.

The company also emphasizes customized outsourcing packages. Instead of forcing every client into the same service structure, Hire Live Support states that packages can be tailored around specific business requirements, workflows, staffing requirements, and operational needs.

Another differentiator is the ability to provide multiple business functions through one outsourcing partner. A company can work with Hire Live Support for customer service, virtual assistants, back-office operations, lead generation, web development, digital marketing, and creative services rather than managing multiple vendors.

Hire Live Support also focuses on dedicated teams, industry-specific training, technology familiarity, and rapid onboarding, allowing outsourced professionals to become integrated with a client's existing business processes.

This makes Hire Live Support particularly relevant for companies looking for a long-term BPO partner, offshore customer support agency, virtual assistant provider, or scalable remote operations team, rather than simply a temporary outsourcing vendor.

Hire Live Support company structure

Hire Live Support Inc. is a privately held, founder-led company established in 2009. It operates from two locations: a registered US office in Cerritos, California, which handles client relationships and commercial matters, and a delivery centre in Karachi, Pakistan, where the support and operations teams are based.

The company was founded by two partners who originally built the team to run customer support for their own products, then opened the service to external clients. Both remain directly involved in operations, and clients deal with them rather than an account-management layer.

Delivery is organised around dedicated client accounts. Each client is assigned named agents supported by a team lead who handles quality monitoring, scheduling and reporting, with trained backup resources maintained for continuity. The company employs 50–249 people and works predominantly with small and mid-sized businesses across the US, UK and Australia.

Sample highlight service offering of Hire Live Support

24/7 Customer Support Outsourcing

Hire Live Support provides outsourced 24/7 customer support through phone, email, live chat, and multiple communication channels. Dedicated agents are trained around a client's products, services, processes, brand voice, and customer service requirements. The service can support inbound inquiries, issue resolution, order-related questions, appointment scheduling, customer follow-ups, and general customer care.

Dedicated Virtual Assistant Services

Hire Live Support's Virtual Assistant service provides dedicated remote professionals who can handle administrative, ecommerce, customer service, scheduling, data entry, research, follow-ups, and other operational tasks. The service is designed to help businesses reduce administrative workload and allow internal teams to focus on higher-value activities.

AI-Driven BPO

Hire Live Support combines AI automation with human expertise to improve response times and operational efficiency. Capabilities include AI customer support, smart chatbots, voice AI agents, automated ticket processing, data processing, lead generation automation, and 24/7 customer interaction. Complex or sensitive issues can be escalated to human professionals.

Lead Generation & Appointment Setting

Businesses can outsource prospecting, lead qualification, outbound communication, and appointment setting to Hire Live Support's dedicated teams. This allows companies to create a scalable sales development function without building an entire in-house team.

Web Development & Digital Solutions

Hire Live Support provides website design and development across platforms including WordPress, Shopify, Magento, Wix, Laravel, CodeIgniter, and Squarespace, alongside SEO, digital marketing, graphic design, content, and animation services.