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HGS

3.7/5 • Glassdoor rating

Overview

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. Rooted in decades of operational excellence, HGS combines automation, analytics, artificial intelligence, and deep domain expertise to deliver Intelligent Experiences across the customer lifecycle, from digital customer care to back-office operations, human resources outsourcing, and advanced contact center solutions.

What HGS offers its clients

HGS helps organizations create Intelligent Experiences that connect context, guide action, and scale with confidence. From customer engagement to enterprise applications and operations, HGS combines AI, data, automation, and human expertise to improve workflows, support faster decisions, personalize experiences, and deliver measurable outcomes.

How HGS outshines the competition

HGS brings discipline and certainty to transformation through its Realized AI methodology, which applies intelligence with precision, empathy, and measurable impact. Every engagement is grounded in practical, right-sized solutions, defined metrics, and a 90-day proof-of-value commitment designed to demonstrate Return on Intelligent Experiences before scaling.

HGS company structure

HGS is part of the multi-billion-dollar Hinduja Group and is listed on both the Bombay Stock Exchange and National Stock Exchange in India under the symbol HGS. The company takes a “globally local” approach across 10 countries and 30 delivery centers, supporting recognized brands with technology services, Intelligent Experiences, and operational expertise.

Sample highlight service offering of HGS

HGS solutions span Intelligent Interactions, Intelligent Platforms, and Intelligent Operations, including chat, social, voice, web and mobile engagement; applications, integration, data, and planning; and talent, process, marketing, and technology operations. Through AI, agentic AI, automation, analytics, and human-in-the-loop expertise, HGS helps clients improve satisfaction, profitability, sales, and operational performance.

HGS. Experience Intelligence.

Headquarters

4320 Winfield Rd, Suite 215, Warrenville, IL 60555

Public or Private

Public

Seats or staff

18,000+

Revenue

$586.1 mil.

Industries
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Government
  • Hardware Tech/IT
  • Hospitality
  • Legal
  • Logistics
  • Media Publishing
  • Non Profit
  • Pharmaceutical
  • Public Utilities
  • Publications
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities

Details

Executive

Venkatesh Korla, Global CEO

Year Founded

1973

Countries of fulfillment
  • Australia
  • Canada
  • Colombia
  • India
  • Jamaica
  • Philippines
  • South Africa
  • United Arab Emirates
  • United Kingdom
  • United States
Sectors
  • Admin Support
  • Build-Operate-Transfer
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Output-based
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

+1 312-755-1845

https://hgs.com


About HGS: Review and comparison

Hinduja Global Solution (HGS) is a user-centric technology services partner delivering Intelligent Experiences with AI, automation, data, and human expertise. HGS helps enterprises connect and improve the systems, workflows, and interactions that power their business, translating ambition into practical solutions that deliver measurable outcomes.

To exceed ever-rising customer expectations, HGS continuously transforms, optimizes, and grows enterprises across a wide range of industries, including:

  • Automotive
  • Banking and Financial 
  • Consumer Electronics and Technology
  • Consumer Packaged Goods
  • Healthcare
  • Insurance
  • Public Sector
  • Retail and eCommerce
  • Telecommunications and Media
  • Travel and Hospitality 

HGS Outsourcing

HGS’s main contact centers are in: 

  • London, England, UK
  • Waterloo, Ontario, Canada + Work@Home
  • Bangalore, India
  • Manila, Philippines
  • Kingston, Jamaica
  • Barranquilla, Colombia
  • Brisbane, Australia
  • Cape Town, South Africa
  • United States (Work@Home)

HGS’s BPO services and pricings

With 18,000 employees across 30 delivery centers in 10 countries, HGS offers technology-enabled services across Intelligent Interactions, Intelligent Platforms, and Intelligent Operations, including customer engagement, enterprise applications, data, automation, digital transformation, talent operations, finance and accounting, HR outsourcing, and managed services.

  • Strategic consultation
  • Digital transformation
  • IT systems integration
  • Intelligent process optimization
  • Experts on-demand 

HGS’s pricing

HGS’ pricing depends on the project. Interested clients can contact the company to receive an accurate price estimate. 

How HGS outshines its competition

HGS differentiates through a combination of global reach, local expertise, applied AI, data, automation, and deep operational experience. Its Realized AI methodology helps clients move beyond pilots by defining metrics, proving value in 90 days or less, and scaling solutions that work in real operating environments.

HGS believes technology should elevate human potential. Its solutions are designed to improve how employees and customers work, connect, and grow—combining intelligent tools with human judgment to create secure, scalable, and outcome-focused experiences.

HGS has been recognized for its AI-led transformation capabilities, including NelsonHall’s 2025 NEAT Evaluation for Transforming Business Operations with GenAI, where HGS was positioned as a Leader in the “Developing custom GenAI solutions” segment. HGS Agent X®, its modular agentic AI enterprise platform, supports capabilities such as Agent Assist, Automated QA and Insights, Conversational Bots, Anomaly Detection, and Agentic Process Automation.

Key executives

Venkatesh Korla (Global CEO)
Mahesh Kumar Nutalapati (Global CFO)
Anshuman Singh (CEO – EU & Africa and Head of GPS)
Giridhar GV (CEO – APAC & Global CHRO)
Natarajan Radhakrishnan (CEO – Americas)
Dan Henry (Chief Marketing Officer)

HGS reviews and comparisons

HGS supports global enterprises with technology services built on more than 50 years of operational heritage. Its current positioning centers on Experience Intelligence: combining AI, automation, data, and human expertise to deliver intelligent customer and employee journeys, improve operational performance, and create measurable business outcomes.

HGS.com features case studies, blogs, whitepapers, press releases, analyst recognition, and other insights that demonstrate HGS’s work across AI, digital transformation, customer engagement, enterprise platforms, operations, and industry-specific business challenges.

HGS’s contact information

HGS’s main headquarters is located in:

4320 Winfield Rd, Suite 215, Warrenville, IL 60555

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 312-755-1845.

References

https://www.glassdoor.com/Overview/Working-at-Hinduja-Global-Solutions-EI_IE368746.11,35.htm

https://www.crunchbase.com/organization/hinduja-global-sol

HGS news, podcast & articles

HGS videos & images

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