Harte Hanks

Harte Hanks is a global customer experience company with a legacy dating back to 1923. It specializes in CX strategy, advanced analytics, and precise program execution, helping brands make smarter decisions and build stronger relationships with their customers. 

This third-party solutions powerhouse’s approach combines deep industry knowledge with innovative thinking to uncover opportunities and improve every stage of the customer journey.

Across a wide range of industries, Harte Hanks collaborates with some of the world’s most recognized brands—including Bank of America, GlaxoSmithKline, Unilever, Pfizer, HBOMax, Volvo, Ford, and IBM. These companies rely on Harte Hanks for its deep expertise in Customer Care, Fulfillment and Logistics, and Marketing Services.

What sets Harte Hanks apart is its ability to translate complex data into clear, actionable initiatives that support growth and customer loyalty. With nearly a century of experience, the company remains a trusted partner in delivering solutions that evolve with the needs of the modern consumer.

Harte Hanks offers outsourcing solutions that combine global reach with localized expertise, providing clients with access to a highly skilled workforce across five countries. 

The company is equipped to support international operations while maintaining a responsive and personalized approach. It has eight physical offices strategically located in the United States, the United Kingdom, Belgium, the Philippines, and Romania. 

Harte Hanks is also backed by a team of over 3,000 professionals, delivering consistent, high-quality results tailored to the unique needs of each client. Its global teams collaborate seamlessly across borders, blending cultural insight with deep industry knowledge to support business growth and customer engagement.

Harte Hanks specializes in the following:

Data Services

• Data Cleansing
• Data Enrichment
• Data Acquisition

Marketing Services

• Account Based Marketing
• Relationship Marketing
• Strategy Services
• Search Engine Marketing
• Content Marketing
• Creative Services
• Paid Social
• B2C Email Marketing

Sales Services:

• Inside Sales Outsourcing
• Inside Sales Optimization
• Sales Play Development

Customer Care Services:

• Customer Service Outsourcing
• Help Center Development
• Customer Care Technology

Harte Hanks’ pricing 

Harte Hanks uses a flexible pricing model based on the specific needs of each client. Pricing depends on the type of services requested, the size of the project, and how complex the work is. 

This approach allows businesses to pay for only what they need, making it a cost-effective option. Instead of fixed packages, Harte Hanks provides custom proposals that match each client’s goals and requirements. 

Companies interested in working together can contact Harte Hanks’ team to discuss their needs and receive a detailed quote customized according to their project.

Harte Hanks sets itself apart by combining flexibility, scalability, and deep industry expertise across customer care, logistics, and marketing services. Unlike many providers that offer rigid solutions, Harte Hanks sets each engagement to meet the unique goals of its clients, adapting quickly to shifting market demands. 

What gives the company an edge is its hands-on approach, where teams work closely with clients, becoming true partners in driving performance and improving customer interactions. 

With a mission rooted in precision and client-focused execution, Harte Hanks helps brands not only reach their audience but connect with them in meaningful ways. Its ability to translate insight into action allows clients to stay competitive while enhancing both efficiency and customer satisfaction. 

This balance of strategic thinking and practical delivery makes Harte Hanks a standout choice for companies looking to streamline operations and strengthen customer loyalty in an increasingly complex business environment.

David Fisher (Interim Chief Operating Officer)

David is the Interim Chief Operations Officer at Harte Hanks, where he leads the company’s transformation and modernization efforts. 

He brings a wealth of expertise to his role with his extensive experience in strategic initiatives, cost transformation, financial planning & analysis, accounting, procurement, and risk management. 

Earlier in his career, David was SVP of Finance at Source Interlink and worked as an Assurance Manager at BDO USA, LLP. 

Also, prior to joining Harte Hanks, he served as Senior Vice President and Chief Procurement Officer at Tribune Publishing, where he also held positions as SVP of Corporate Finance & Planning and VP of Corporate Development. 

David Garrison (Chief Financial Officer)

David Garrison joined Harte Hanks as interim Chief Financial Officer in October 2023 and became the full-time CFO on January 29, 2024. He has over 20 years of experience in public company finance. 

David specializes in cost control, streamlining operations, and implementing enterprise resource systems. He has previously worked at companies like Digital Lumens, Sensera, Tecogen, and Arrhythmia Research Technology, where he focused on automating accounting processes and integrating systems to improve efficiency.

Harte Hanks has a library of successful case studies with its clients which can be viewed on its website.  

Harte Hanks’s main headquarters is located in:

1 Executive Drive, Suite 303, 01824, Chelmsford, Chelmsford

Further, you may virtually reach out the company through the following contact information:

Website https://www.hartehanks.com/

LinkedIn https://www.linkedin.com/company/hartehanks/

Facebook https://www.facebook.com/HarteHanks/

In addition, you may email them at [email protected] or call 978-451-4151.