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GoTeam

4.2/5 • Glassdoor rating

Overview

GoTeam, formerly GO Virtual Assistants (GO-VA) Inc. is a registered Australian-Filipino owned company growing in the heart of Cebu City, as well as a growing number of key cities in the Philippines.

Our HQ is situated in an IT complex with modern facilities, although since March 2020, more than 70% of our team members have been working from home.

Our enhanced operations and streamlined services provide scalable opportunities that spell sustainability, growth, and success for any business venture. As your global team members, GoTeam’s goal is to create winnable games and strategies across all the work that we do, knowing that your success is our long-term fulfillment.

We help Australian, NZ, US, and UK businesses increase revenue, reduce costs, and scale through outsourced offshoring. This also creates for us the opportunity to be a catalyst for people to exceed.

GoTeam company structure

GoTeam, formerly GO Virtual Assistants (GO-VA) Inc. GoTeam is a Results Enablement Outsourcing Organization with an AI-first approach. Located in Cebu City, Philippines. Our AI-Powered Specialists are extending support to growth-stage businesses in Australia, the United States, the United Kingdom, Singapore, Canada, and among others. We are AI-powered people. Driven to help businesses scale and be a catalyst for people to exceed.

Headquarters

9th Floor, i1 Bldg, Jose Maria del Mar Street, IT Park, Apas, 6000, Cebu City, Cebu

Public or Private

private

Seats or staff

100-1000

Revenue

$25 mil. - $50 mil.

Industries
  • Advertising & PR
  • Construction Renovation
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Hospitality
  • Legal
  • Others
  • Real Estate
  • Recruiting Staffing
  • Retail

Details

Executive

GoTeam

Year Founded

2014

Countries of fulfillment
  • Philippines
Sectors
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Office Leasing
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
Contact information

(+63) 032 238 7448

https://go.team


About GoTeam: Review and comparison

GoTeam is an Australian company that offers outsourcing solutions through its virtual assistance platform to businesses in the UK, the US, Australia, and New Zealand.

Founded in 2014, GoTeam was initially known as GO Virtual Assistants (GO-VA). It rebranded after eight years but still retained “GO” in its name as it captures the company’s definition – setting direction, taking charge, and owning one’s destiny.

The potential difficulties of hiring freelancers helped spark the idea that would lead to GoTeam’s inception. Relatedly, Matt and Fiona Kesby’s (GoTeam’s founders) firsthand experience with a Filipino virtual assistant (VA) left a positive impression on the entrepreneurial siblings. 

These factors eventually led to the Kesbys starting their virtual assistance operations in Cebu City in the Philippines.

GoTeam Outsourcing

GoTeam’s headquarters are located in Cebu City, Philippines. From its office in the heart of the Asia Pacific region, GoTeam helps its clients get the job done with measurable results.

The company strives to deliver impact-driven results to its clients and find the best possible solutions for their business needs.

GoTeam’s BPO services and pricings

The company offers a wide array of services to clients from various industries. GoTeam helps businesses connect with a global team of professionals that can help them scale faster, streamline processes, and improve output quality.

Below is a list of the roles GoTeam’s virtual assistants can fill for each industry they serve and the software they use for these positions. It is not an exhaustive list of the company’s offered services; for a complete list, visit GoTeam’s website.

Advertising and marketing

  • Animators
  • Content writer
  • Digital marketing managers
  • Facebook advertising VA
  • Web designer
  • Graphic designer
  • Illustrator and photo editor
  • LinkedIn assistant
  • Managing editor
  • Marketing analyst
  • Marketing assistant
  • Project manager
  • Public relations assistant
  • Sales and marketing admin assistant
  • SEO and digital marketing specialist
  • Social media coordinator
  • Video editor

Samples of software and platforms used:

  • Adobe Photoshop
  • Google Analytics
  • HubSpot
  • Semrush
  • Salesforce

Construction and architecture

  • 3D drafter
  • AutoCAD engineer
  • Architect
  • AutoCAD drafter
  • Civil engineer
  • Construction estimator
  • Drafter
  • Electric estimator
  • Geographic information system (GIS) analyst
  • Procurement admin
  • Quantity surveyor
  • Quantity estimator
  • Revit drafter

Samples of software and platforms used:

  • AroFlo
  • Revizto
  • AutoCAD
  • BIM 360
  • AutoDesk 3DS Max

Customer service

  • Account manager
  • Client engagement analyst
  • Digital marketing assistant
  • Social media coordinator
  • Customer service and sales support
  • Customer success coordinator
  • Resident experience coordinator
  • Order processing VA
  • Customer service representative

Samples of software and platforms used:

  • FreshDesk
  • HubSpot
  • Salesforce
  • SproutSocial
  • Zoho

E-commerce and retail

  • Accounting clerk
  • Customer service VA
  • E-commerce VA
  • Listing assistant
  • Order processing VA
  • Inventory specialist
  • Graphic designer
  • Web designer
  • Web developer
  • Data entry VA

Sample of software and platforms used:

  • Amazon Seller Central
  • MOZ
  • Shopify
  • Woo Commerce
  • NetSuite
  • GoDaddy
  • SemRush
  • Ahrefs
  • 3dcart

Finance

  • Software developer
  • Business analyst
  • Mortgage broker assistant
  • Finance and credit analyst
  • Paraplanning
  • Accounts payable and receivable
  • Cost accountant
  • Financial planning assistant
  • Payroll officer
  • Credit and collection assistant
  • Insurance broker admin
  • Certified public accountant (CPA)

Samples of software and platforms used:

  • AdviserLogic
  • QuickBooks
  • Xero
  • FreshBooks
  • PeachtreeData
  • Netsuite

GoTeam’s pricing

Book a call with GoTeam for a detailed breakdown of the company’s prices for its services.

How GoTeam outshines its competition

GoTeam takes a benchmark approach to providing clients with the right talents for their unique needs. The company invests in its talent-screening process and utilizes artificial intelligence (AI) technology to better screen, hire, and retain the best talents for its high-performing teams.

Aside from its innovative candidate hiring process, GoTeam remains ahead of its competitors in ensuring the happiness and welfare of its employees. The company has in-house Chief Happiness Officers – the first of its kind in Cebu’s BPO industry – that help cultivate a purpose-driven cultural framework.

Key executives

Fiona Kesby (Co-founder and CEO)

Fiona has extensive experience in recruitment and sales and leverages this in running the company. 

Originally from Brisbane, Australia, she and her brother and co-founder Matt Kesby moved to the Philippines when GoTeam (then GO-VA) grew from having less than 20 employees to more than 400.

GoTeam reviews and comparisons

The company has positive reviews on the company review website Glassdoor and garnered a 4.7 out of 5 rating. GoTeam’s high rating on the website is corroborated by its Great Place to Work certification.

The company promotes a positive work environment where employees are encouraged to communicate openly with upper management. 

GoTeam’s contact information

GoTeam’s main headquarters is located in:

9th Floor, i1 Bldg, Jose Maria del Mar Street, IT Park, Apas, 6000, Cebu City, Cebu

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+63) 032 238 7448.

References

GoTeam news, podcast & articles

GoTeam videos & images

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About OA

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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