Overview
Headquarters
9th Floor, i1 Bldg, Jose Maria del Mar Street, IT Park, Apas, 6000, Cebu City, Cebu
Public or Private
private
Seats or staff
250-499
Revenue
$25 mil. - $50 mil.
Industries
About GoTeam: Review and comparison
GoTeam is an Australian company that offers outsourcing solutions through its virtual assistance platform to businesses in the UK, the US, Australia, and New Zealand.
Founded in 2014, GoTeam was initially known as GO Virtual Assistants (GO-VA). It rebranded after eight years but still retained “GO” in its name as it captures the company’s definition – setting direction, taking charge, and owning one’s destiny.
The potential difficulties of hiring freelancers helped spark the idea that would lead to GoTeam’s inception. Relatedly, Matt and Fiona Kesby’s (GoTeam’s founders) firsthand experience with a Filipino virtual assistant (VA) left a positive impression on the entrepreneurial siblings.
These factors eventually led to the Kesbys starting their virtual assistance operations in Cebu City in the Philippines.
GoTeam Outsourcing
GoTeam’s headquarters are located in Cebu City, Philippines. From its office in the heart of the Asia Pacific region, GoTeam helps its clients get the job done with measurable results.
The company strives to deliver impact-driven results to its clients and find the best possible solutions for their business needs.
GoTeam’s BPO services and pricings
The company offers a wide array of services to clients from various industries. GoTeam helps businesses connect with a global team of professionals that can help them scale faster, streamline processes, and improve output quality.
Below is a list of the roles GoTeam’s virtual assistants can fill for each industry they serve and the software they use for these positions. It is not an exhaustive list of the company’s offered services; for a complete list, visit GoTeam’s website.
Advertising and marketing
- Animators
- Content writer
- Digital marketing managers
- Facebook advertising VA
- Web designer
- Graphic designer
- Illustrator and photo editor
- LinkedIn assistant
- Managing editor
- Marketing analyst
- Marketing assistant
- Project manager
- Public relations assistant
- Sales and marketing admin assistant
- SEO and digital marketing specialist
- Social media coordinator
- Video editor
Samples of software and platforms used:
- Adobe Photoshop
- Google Analytics
- HubSpot
- Semrush
- Salesforce
Construction and architecture
- 3D drafter
- AutoCAD engineer
- Architect
- AutoCAD drafter
- Civil engineer
- Construction estimator
- Drafter
- Electric estimator
- Geographic information system (GIS) analyst
- Procurement admin
- Quantity surveyor
- Quantity estimator
- Revit drafter
Samples of software and platforms used:
- AroFlo
- Revizto
- AutoCAD
- BIM 360
- AutoDesk 3DS Max
Customer service
- Account manager
- Client engagement analyst
- Digital marketing assistant
- Social media coordinator
- Customer service and sales support
- Customer success coordinator
- Resident experience coordinator
- Order processing VA
- Customer service representative
Samples of software and platforms used:
- FreshDesk
- HubSpot
- Salesforce
- SproutSocial
- Zoho
E-commerce and retail
- Accounting clerk
- Customer service VA
- E-commerce VA
- Listing assistant
- Order processing VA
- Inventory specialist
- Graphic designer
- Web designer
- Web developer
- Data entry VA
Sample of software and platforms used:
- Amazon Seller Central
- MOZ
- Shopify
- Woo Commerce
- NetSuite
- GoDaddy
- SemRush
- Ahrefs
- 3dcart
Finance
- Software developer
- Business analyst
- Mortgage broker assistant
- Finance and credit analyst
- Paraplanning
- Accounts payable and receivable
- Cost accountant
- Financial planning assistant
- Payroll officer
- Credit and collection assistant
- Insurance broker admin
- Certified public accountant (CPA)
Samples of software and platforms used:
- AdviserLogic
- QuickBooks
- Xero
- FreshBooks
- PeachtreeData
- Netsuite
GoTeam’s pricing
Book a call with GoTeam for a detailed breakdown of the company’s prices for its services.
How GoTeam outshines its competition
GoTeam takes a benchmark approach to providing clients with the right talents for their unique needs. The company invests in its talent-screening process and utilizes artificial intelligence (AI) technology to better screen, hire, and retain the best talents for its high-performing teams.
Aside from its innovative candidate hiring process, GoTeam remains ahead of its competitors in ensuring the happiness and welfare of its employees. The company has in-house Chief Happiness Officers – the first of its kind in Cebu’s BPO industry – that help cultivate a purpose-driven cultural framework.
Key executives
Fiona Kesby (Co-founder and CEO)
Fiona has extensive experience in recruitment and sales and leverages this in running the company.
Originally from Brisbane, Australia, she and her brother and co-founder Matt Kesby moved to the Philippines when GoTeam (then GO-VA) grew from having less than 20 employees to more than 400.
GoTeam reviews and comparisons
The company has positive reviews on the company review website Glassdoor and garnered a 4.7 out of 5 rating. GoTeam’s high rating on the website is corroborated by its Great Place to Work certification.
The company promotes a positive work environment where employees are encouraged to communicate openly with upper management.
GoTeam’s contact information
GoTeam’s main headquarters is located in:
9th Floor, i1 Bldg, Jose Maria del Mar Street, IT Park, Apas, 6000, Cebu City, Cebu Further, you may virtually reach out the company through the following contact information:
Website https://go.team
In addition, you may email them at [email protected] or call (+63) 032 238 7448.
Independent
