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2.8/5 • Glassdoor rating


Infinity company structure

We are a boutique BPO founded in 1996 by a serial entrepreneur and inside sales award winner.


4700 Tama Street SE, 52403, Cedar Rapids, Iowa

Public or Private


Seats or staff



$100 mil. - $250 mil.






Year Founded


Countries of fulfillment
  • Colombia
  • Philippines
  • United States


Contact information



About Infinity: Review and comparison

Infinity is an inside sales and customer service agency. The firm specializes in highly consultative and innovative partnerships with clients, which are some of the most admired brands.  

Infinity lives by its goal to “Get Customers and Keep Customers” for clients.

Infinity Outsourcing

Infinity started in 1996 as a direct mail marketing services agency. Over the years, it expanded its capabilities by adding teleservices in 2001. 

By 2004, the company had established a lasting partnership with its first B2B client. When 2009 came, a B2B-focused model was developed to enhance client campaigns. Michigan saw the launch of the company’s operations in 2012. 

In 2014, Buyerlytics was trademarked, showcasing the company’s commitment to innovation. 

A state-of-the-art facility in Bingham Farms, MI, was opened in 2018. 

The following year, the company successfully turned Buyerlytics into a product and introduced the Innovation Lab.

Infinity’s BPO services and pricings

Below are the services offered by Infinity:

Inbound sales

  • Service level
  • Average speed answer
  • Average handle time
  • Average wait time
  • Abandoned call rate
  • Average time for call return
  • First call resolution
  • CSI & NPS
  • Employee satisfaction

Outbound sales

  • Acquisition sales
  • Lead generation
  • Customer retention
  • Account management
  • Data entry & back office

Customer service Infinity’s customer service programs include:

  • Loyalty programs
  • Customer support
  • Reminder series
  • Survey
  • Call overflow
  • Backstopping

Infinity’s pricing

Discover Infinity’s transparent pricing options tailored to suit your needs by visiting its website today

How Infinity outshines its competition

Infinity establishes its superiority over competitors through various accolades and industry recognition. 

The company has been consistently acknowledged as a leader in the industry, showcasing its exceptional performance and dynamic workplace culture. 

Infinity’s dedication to client advocacy, community contributions, and overall company performance has earned them multiple awards and recognition.

Some notable achievements include being honored at the Annual Leadership Summit by the American Association of Inside Sales Professionals (AA-ISP) for its outstanding contributions to inside sales. 

Infinity has also been a recipient of the prestigious Stevie Award, recognized worldwide for excellence in business achievements.

Furthermore, Infinity’s commitment to growth and success is demonstrated by its inclusion in the “Inc 500” list. The firm ranks privately held by companies based on its year-over-year sales growth. 

This accomplishment highlights Infinity’s significant contribution to job creation and its role as a driving force in the economy.

Moreover, Infinity prioritizes adherence to governmental regulations and consumer protection rules through its commitment to the Professional Association for Customer Engagement (PACE-SRO) standards. 

This ensures a positive telecommunication services experience for consumers and reinforces the company’s commitment to compliance.

These accolades and recognitions affirm Infinity’s position as an esteemed inside sales and customer service agency. 

Key executives

Tom Leidigh (CEO)

Tom is the Chief Executive Officer, Founder, and Owner of Infinity. He directs the vision, mission, and strategic direction of the firm.

He has more than 25 years of executive experience in sales, direct marketing, and program development. Tom is renowned for his leadership in inside sales execution and methodologies. 

He prioritizes industry leadership, expansion strategies, nurturing channel relationships, and developing new company capabilities.

Jay Davey (President)

Jay is the President of Infinity. His strategic leadership backs him and provides clear direction to ensure company alignment and growth. 

Collaborating closely with the CEO, Jay plays a pivotal role in shaping the long-term vision and direction of Infinity as it continues to evolve and innovate.

Infinity reviews and comparisons

“Today’s QBR was the best I have ever participated in, whether in my current or previous roles. I’m excited about the opportunities that lay ahead of us and the focus that Infinity’s team has demonstrated…” – VP of Channel Management, Global Information Solutions Company

Read more Infinity client testimonials here.

Infinity’s contact information

Infinity’s main headquarters is located in:

4700 Tama Street SE, 52403, Cedar Rapids, Iowa

Further, you may virtually reach out the company through the following contact information:

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Infinity news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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