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Global Virtuoso

3.3/5 • Glassdoor rating


Global Virtuoso is a premier outsourcing firm that caters to the aviation, financial, and healthcare industries. They either tailor-fit their offerings or create a custom outsourcing service for their clients. The company specialises in accounting, knowledge processes, and back office. They currently operate with an ISO 27001:2013 certification in knowledge processes.

Global Virtuoso office

Global Virtuoso is located in Robinsons Cyberscape Beta, a 37-storey class A building along Topaz and Ruby Road in Ortigas Center. A few blocks from Robinsons Galleria, the building sits beside Jollibee Food Plaza and has accessible coffee shops, restaurants, and fitness centres nearby. Aside from the company, it houses several other BPOs and corporate offices.

Global Virtuoso address

Level 24 Robinsons Cyberscape Beta Topaz and Ruby Roads 1605 Pasig City, Ortigas Center, Pasig, 1605 Metro Manila

How Global Virtuoso outshines the competition

Our people
Great people help us punch above our weight, and we draw on a broad talent pool with high levels of competence and skills across the whole range of business functions and sectors. We provide flexible, global outsourcing services in the United States for a variety of areas due to our team’s high level of expertise. We also have deep in-house resources in several key vertical markets, including the aviation sector, CareJet and a highly developed finance and accounting capability. We draw on specialists in other technical areas from our personal networks and a more formal database of experts. This wide network allows us to provide 24/7 and after hours support for a range of specialty industries. Explore employment opportunities with us.

Qualifications and Experience – the Global Virtuosos
Our team is highly qualified, with certifications including CPA, university and medical degrees, MBAs, flight dispatch licenses, Six Sigma certification, and many more. Our practice heads are international leaders in their specialist areas, with world-class qualifications and many years of experience make them true Virtuosos in their fields.

Our rapid growth and energetic team attract high-flying talents, which means we constantly add capabilities and explore new approaches. Our success enables us to reward our people well and provide excellent working conditions, which means we retain the talent that underpins our growth in the outsourcing service business.

Our Style of Business
We deliver highly competent service from the heart. Through warm and personal connections supported by a spirit of flexibility at the center of all we do, our style is based on a belief in our people, who make a difference every day for our client’s flexible outsourcing and customer service needs.

Global Virtuoso company structure

An International Success

Our growing reputation is based on our ability to understand, document, transition, and successfully execute complex technical processes across a number of highly regulated industries. Our skilled, English proficient workforce are able to constantly maximize the efficiency of our processes.

Underpinning these skills, our quality management and process improvement services, supported by a robust transition management framework, enable us to take on new processes in industries that we have not previously managed. In doing so, we often increase the quality and performance of process delivery against our clients’ experience of managing the processes in-house.

In addition to delivering these bespoke services for a broad range of businesses in the United States, we offer specific expertise in three key areas.


10880 Wilshire Blvd Suite 1101, 90024, Los Angeles, CA, United States

Public or Private


Seats or staff



$10 mil. - $25 mil.

  • Construction Renovation
  • Consumer Services
  • Financial Services
  • Healthcare
  • Hospitality
  • IT Services and IT Consulting
  • Real Estate
  • Recruiting Staffing
  • Retail
  • Transportation
  • Travel
  • Utilities



Joenel Bayungan, Administrative Business Partner

Year Founded


Countries of fulfillment
  • Philippines
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • IT Services and IT Consulting
  • Output-based
  • Outsourcing Consultancy
  • Software & Application Development
  • Specialized BPO Vertical
Contact information


About Global Virtuoso: Review and comparison

Established over 15 years ago, Global Virtuoso originally operated out of Guam, then expanded to Manila, Tokyo, and Subic Bay. Its command center is now located in Metro Manila; the company maintains a global presence with over 65 partners across the globe.

Global Virtuoso initially focused on aviation but has expanded to address other areas in highly-specialized industries like aviation and travel, finance and consulting, medical and healthcare, and other business services.

This company manages well-known brands such as CareJet, an optimized healthcare solution that offers its expert services to a vast array of medical and travel organizations.

Global Virtuoso Outsourcing

Global Virtuoso offers high-quality, reliable, skilled services in global aviation, healthcare management, accounting outsourcing, and other BPO solutions. Its services allow client companies to improve and scale their operations without increasing payroll and overhead costs.

Global Virtuoso’s services are provided by university-educated staff members for whom English is a first language. The company offers 24-hour services seven days a week, 365 days a year. 

To ensure uninterrupted service, Global Virtuoso utilizes top-notch security, on-site IT support, multiple telephone and internet redundancies, and backup electricity systems.

Global Virtuoso’s BPO services and pricings

Global Virtuoso offers the following BPO services:

Outsourced Accounting Services

  • Accounts Payable
  • Accounts Receivable
  • Treasury and Cash Management
  • Audit and Compliance
  • Financial Reporting and Analysis

Outsourced Healthcare Services

  • Medical Billing
  • Medical Coding
  • Insurance Billing
  • Insurance Coding
  • Medical Voice Transcription
  • Medical Records Indexing
  • Healthcare Provider Calendar and Waitlist Management
  • Medical Claims Processing
  • Physician Answering Service

Outsourced Aviation Services

  • Aviation Management Services
  • Flight Planning
  • Load Control
  • Flight Data Analysis
  • Workforce Planning
  • Roster Management
  • Baggage Tracing
  • Baggage Claims Management
  • Disruption Management
  • Passenger Accommodations
  • Ground Transportation
  • Meal Vouchers
  • Level II Support for Airline Check-In Counter Agents
  • Level II Support for Airline Reservation Agents
  • Reservation Call Center

Custom Outsourcing Services

These are determined according to a client company’s specific needs.

Global Virtuoso’s pricing

The pricing for Global Virtuoso’s services depends on the individual goals and needs of each client. Contact the company to set up a consultation and receive a quote.

How Global Virtuoso outshines its competition

Global Virtuoso stands out among its competitors because of the efficacy of its four-step approach to each client’s outsourcing needs.

The first stage is Process Initiation, when Global Virtuoso analyzes a client’s needs and goals, defines the requirements, estimates potential costs, and develops a detailed business case.

In Business Process Transition, the second stage, Global Virtuoso develops a detailed project plan, produces service level agreements and escalation, performance, and management protocols.

Steady State Delivery is the third stage, in which Global Virtuoso carefully manages performance, ensures quality control, monitors the plan’s performance, and provides any necessary further training.

The fourth stage is Continuous Improvement, in which Global Virtuoso measures and analyzes performance in order to improve the design of the plan and verify that the client company’s goals are being met.

Key executives

Adrian Joseph Garcia (Administrative Business Partner)

Adrian Garcia received a BS in Manufacturing Engineering and Management, Biomedical and Medical Engineering from De La Salle University in 2012.

He has been with Global Virtuoso for over five years, serving in various roles, including quality and control document officer and assistant manager of administration and compliance.

Global Virtuoso reviews and comparisons

Client companies praise Global Virtuoso for its high-tech, customized solutions and unfailing commitment to meeting its clients’ goals.

Global Virtuoso’s contact information

Global Virtuoso’s main headquarters is located in:

10880 Wilshire Blvd Suite 1101, 90024, Los Angeles, CA, United States

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 3107158007.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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