CyberCity Call Center

CyberCity Call Center is a leading nearshore BPO company headquartered in Mexico, and holds its operations across the Mexico-US border. This premier BPO specializes in tailored call center solutions that drive growth and enhance customer experiences.

As a strategic revenue partner, not just a call center, CyberCity Call Center focuses on maximizing client results through customized services, advanced call center technology, and a deep commitment to performance. 

The company supports a wide range of industries, offering solutions that combine efficiency, quality, and scalability. It also offers easy access and seamless collaboration for growing American businesses seeking reliable outsourcing partners.

CyberCity Call Center’s bilingual agents are fluent English speakers with a strong cultural alignment to the U.S. market, enabling smooth, professional, and relatable customer interactions. 

With teams located in both Mexico and the United States, clients benefit from outsourcing without the challenges of time zone barriers or communication gaps.

CyberCity Call Center stands apart by offering cost-effective services without compromising quality or proximity. Businesses ready to scale can rely on CyberCity Call Center to deliver consistent support, operational flexibility, and long-term value.

CyberCity Call Center offers nearshore outsourcing solutions that combine convenience, scale, and performance. Its strategic locations, including Tijuana, Juarez, Nogales, and Cancun, place operations just minutes or hours from major U.S. cities. 

The Tijuana office is only 20 minutes from the San Diego Airport, while Juarez is 40 minutes from El Paso, and Nogales is a short drive to Phoenix. Cancun is easily accessible via direct flights from major U.S. hubs coast to coast.

CyberCity Call Center operates with over 5,000 seats across its Mexican facilities, making it one of the largest and most capable BPO providers in the region. 

With 11 years of experience, the company blends advanced technology, infrastructure, and skilled management to meet even the most complex contact center requirements.

CyberCity Call Center’s client satisfaction is reflected in its exceptional 2024 Net Promoter Score of 82, far above the industry benchmark. Businesses looking to outsource without losing control or quality trust CyberCity as their strategic partner.

CyberCity Call Center’s customized call center solutions consist of the following services:

• Customer Service
  • Inquiries & Information Support
  • Complaint Resolution
  • Order Processing & Tracking
  • Account Assistance
  • Loyalty Program Support

• Technical Support
  • Inquiries & Information support
  • Complaint Resolution
  • Order Processing & Tracking
  • Account Assistance
  • Loyalty Program Support

• Sales & Lead Generation
  • Outbound Cold Calling
  • Cross-Selling & Upselling
  • Product & Service Recommendations
  • Lead Qualification
  • Follow-up & Nurturing

• Debt Collection
  • Payment Reminder Calls
  • Past Due Account Recovery
  • Settlement Negotiations
  • Legal Escalation Support
  • Credit Counseling Assistance

• Appointment Scheduling
  • Booking & Confirmations
  • Rescheduling & Cancellations
  • Reminder Notifications
  • Calendar Management
  • Coordination with Field Representatives

• Market Research & Surveys
  • Customer Satisfaction Surveys
  • Product Feedback Collection
  • Competitive Analysis Calls
  • Political & Social Research
  • Mystery Shopping Calls

• Back-Office Support
  • Data Entry & Management
  • Order Fulfillment Assistance
  • Document Processing
  • Email & Chat Support
  • Virtual Assistance

• Social Media Management
  • Content Creation & Curation 
  • Community Engagement 
  • Advertising & Promotions 
  • Analytics & Reporting 
  • Strategy & Brand Positioning

• Emergency & Hotline Services
  

• • Crisis Support & Counseling
  • Emergency Dispatch Coordination
  • Medical Assistance Hotlines
  • Disaster Response & Relief Coordination
  • Fraud & Security Incident Reporting

CyberCity Call Center’s pricing

CyberCity Call Center offers flexible pricing tailored to each client’s specific needs and goals. Businesses can explore service options and request a custom quote by filling out the contact form on the company’s official website. 

The team responds promptly to discuss solutions and provide transparent, value-driven pricing details.

Outsourcing is more than just saving money, as it is about finding a partner that adds real value. CyberCity Call Center sets itself apart by combining talent, technology, and trust to help businesses grow faster, smarter, and stronger.

Native English fluency with cultural alignment

CyberCity’s agents are native English speakers and fluent in Spanish, giving them a unique edge in bilingual communication. Their clear accents and cultural familiarity allow smoother conversations and stronger customer connections.

Cost savings without compromising quality

Businesses cut over 60% in operational costs by outsourcing to CyberCity. The company handles everything from staffing and training to campaign execution, all while maintaining top-tier service.

Secure, compliant operations

CyberCity follows world-class security protocols, both digitally and physically. Client data stays protected at every stage, building trust and long-term partnerships.

Strategic nearshore location

CyberCity’s nearshore offices, just minutes from major U.S. cities, make collaboration seamless. Clients enjoy real-time communication, easy visits, and time zone alignment.

Resilience, integrity, and teamwork

The CyberCity team thrives under pressure, stays transparent, and works as one unit. Every project reflects its commitment to excellence, accountability, and shared success.

CyberCity Call Center isn’t just a service provider; it’s a partner that delivers results and drives growth through every interaction.

Giacomo Puccini (Senior Vice President, Operations)

Giacomo Puccini is a transformational leader known for driving operational excellence and sustainable business growth. He brings deep expertise in data analytics, strategic planning, and technology integration. 

Giacomo successfully launched two high-impact accounts with over 100 agents each, generating $5 million in annual revenue. He built an automated recruitment system that cut time-to-hire by 42% and reduced sourcing costs by 27%. 

His leadership continues to elevate performance, efficiency, and client satisfaction across all departments.

CyberCity Call Center is a leading BPO solutions provider based in Mexico, known for its strategic nearshore services and commitment to delivering high-quality customer support.

Although there are currently no public reviews available for CyberCity Call Center, businesses exploring outsourcing options may benefit from comparing its offerings to other BPO providers in Mexico and the United States. 

This approach helps identify the right fit based on service capabilities, location advantages, and operational strengths.

CyberCity Call Center’s main headquarters is located in:

1887 Whitney Mesa Dr STE 2121, 89014, henderson , NV

Further, you may virtually reach out the company through the following contact information:

Website https://www.cybercitycallcenter.com/

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In addition, you may email them at Sales@CyberCityCallCenter.com or call +1-702-330-3306.